LibQUAL+™ Around and About

Library Assessment Thessaloniki, Greece

June 13-15, 2005

Martha KyrillidouDirector, Statistics and Measurement Program

Association of Research Libraries

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What is LibQUAL+™What is LibQUAL+™

LibQUAL+™ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based survey bundled with local training that helps libraries assess and improve library services.

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Dimensions

2000 2001 2002 200341-items 56-items 25-items 22-items

Affect of Service

Affect of Service

Service Affect Service Affect

Reliability Library as Place

Library as Place

Library as Place

Library as Place

Reliability Personal Control

Information Control

Provision of Physical Collections

Self-Reliance Information Access

Access to Information

Access to Information

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Session 1 surveys only

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Survey Structure – Page 2(Detail View)

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Colleges and Universities

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Colleges and Universities

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Colleges and Universities

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Academic Law

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Academic Law

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Academic Law

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Academic Health

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Academic Health

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Academic Health

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Community Colleges

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Community Colleges

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Community Colleges

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LibQUAL+ types

  Years

 200

0200

1200

2200

3200

4 2005

Academic law       X X X

Academic military       X   X

College or university X X X X X X

Community college     X X X X

European business         X  

Family history library         X  

Health sciences library   X X X X X

Hospital         X X

New York Public library     X      

Public       X X X

Smithsonian     X   X  

State       X   X

University/TAFE           X

Electronic           X

Natural Resources           X

FFRDC           X

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LibQUAL+ surveys by type

  Years

 200

0200

1200

2200

3200

4 2005

Academic law       1 25 10

Academic military       6   1

College or university 13 41 111 244 150 191

Community college     16 29 3 14

European business         5  

Family history library         1  

Health sciences library   1 35 23 13 12

Hospital         10 1

New York Public library     1      

Public       4 1 1

Smithsonian     1   1  

State       1   1

University/TAFE           1

Electronic           1

Natural Resources           2

FFRDC           5

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languages offered

  Years

 200

0200

1200

2200

3200

4 2005

American English X X X X X X

British English       X X X

Continental French         X X

Dutch         X X

Dutch English       X X X

French Canadian       X X X

Swedish         X X

Swedish English         X X

Afrikaans           X

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surveys by language

  Years

 200

0200

1200

2200

3200

4 2005

American English 13 42 164 285 176 185

British English       20 22 25

Continental French         1  

Dutch         1  

Dutch English       1 1  

French Canadian       2 1 2

Swedish         5 1

Swedish English         2  

Afrikaans           3

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LibQUAL+ Consortium

  2000 2001 2002 2003 2004 2005

AAHSL   X X X X X

AJCU         X  

Alabama Academic (NAAL)       X X X

CES         X  

City University of New York           X

CUC           X

EBSLG         X  

FFRDC           X

Hospital/MLA         X  

MERLN       X    

NELLCO           X

NY3Rs       X   X

Oberlin       X X X

OhioLINK     X X X X

SCONUL       X X X

State Universities of Florida         X X

University of Wisconsin System         X  

VALE           X

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LibQUAL+™ Surveys by Consortium  2000 2001 2002 2003 2004 2005

AAHSL   1 35 21 14 11

AJCU         20  

Alabama Academic (NAAL)       10 1 8

CES         6  

City University of New York           19

CUC           8

EBSLG         6  

FFRDC           5

Hospital/MLA         7  

MERLN       6    

NELLCO           8

NY3Rs       76   2

Oberlin       12 9 13

OhioLINK     57 45 1 14

SCONUL       20 17 17

State Universities of Florida         6 2

University of Wisconsin System         14  

VALE           12

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Participating libraries by country

Country200

0200

1200

2200

3200

4200

5

Australia         1 3

Canada 1 3 4 8 10 10

Denmark         1  

Egypt         1  

France         1  

Ireland         1 1

Netherlands       1 1  

Sweden         3 1

Switzerland         2  

U.A.E.         1  

UK       20 17 17

South Africa           7

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Surveys by Session 2004-2005

Year Session 1 Session 2

2004 202 2

2005 199 41

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Multiple Implementations

2005 - Institutions with more two languages:Con. Fr.

Br. E. Afr. D. D.E. S. S.E. Can. Fr. A.E.

University of Pretoria, Academic Information Service   X X            

University of Stellenbosch Library Service   X X            

North-West University, (Potchefstroom Campus)   X X            

Göteborg University Library: Biomedical Library, Learning Centre, Botanical & Environmental Library, Earth Sciences Library   X       X      

Natural Resources Canada Libraries Network               X X

2004 - Institutions with two languages:                  

HEC School of Management X X              

Wageningen University and Research Centre       X X        

Goteborg University Library, Economics Library           X X    

Lund Institute of Technology           X X    

Institution with multiple surveys in one language:                  

Medicinska biblioteket SU/Mölndal           X      

Medicinska biblioteket SU/Östra           X      

Kliniska centralbiblioteket SU/Sahlgrenska           X      

2003 - Institutions with two languages:                  

University of Ottawa               X X

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LibQUAL+™ by Carnegie Class

LibQUAL Participants by Carnegie Classification

0 20 40 60 80 100 120 140 160 180

Theological seminaries

Schools of engineering and technology

Schools of business and management

Schools of art, music, and design

Schools of law

Other separate health profession schools

Other specialized institutions

Baccalaureate/Associate's Colleges

Master's Colleges and Universities II

Medical schools and medical centers

Baccalaureate Colleges—General

Baccalaureate Colleges—Liberal Arts

Doctoral/Research Universities--Intensive

Associate's Colleges

Not classified: Foreign/ Corporate/ Hospital/ Military

Master's Colleges and Universities I

Doctoral/Research Universities—Extensive

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LibQUAL+™ By Carnegie Class

Carnegie ClassLibQUAL

Participants

Theological seminaries 1

Schools of engineering and technology 1

Schools of business and management 1

Schools of art, music, and design 1

Schools of law 1

Other separate health profession schools 3

Other specialized institutions 4

Baccalaureate/Associate's Colleges 10

Master's Colleges and Universities II 13

Medical schools and medical centers 22

Baccalaureate Colleges—General 33

Baccalaureate Colleges—Liberal Arts 52

Doctoral/Research Universities--Intensive 57

Associate's Colleges 66

Not classified: Foreign/ Corporate/ Hospital/ Military 134

Master's Colleges and Universities I 137

Doctoral/Research Universities—Extensive 165