LHAANNUALAWARDS2016-CATEGORIES

WearedelightedtoannouncethefirstAnnualLiverpoolHoteliersAwardsDinneristobeheldattheHiltonHotelonThursday20thOctober2016.ThiswonderfuleveningwillallowtheLHAtheopportunitytorecogniseandrewardalltheunsungandhardworkingheroes,whoworktirelesslyinthistoughyetexcitingindustry.

ThisannualeventwillalsoallowtheHotelierstolettheirhairdownwhilstraisingvaluablefundsfortwoworthwhileCharities.

OurchosenrepresentedCharitiesatthiseventwillbeHospitalityActionandWoodlandsHospice.

TracyWaddacor,ManagingDirectorofWorldClassService,(theAwardsorganiserandhostonthenight)andtheLiverpoolHoteliersAssociationBoardmembershaveestablishedcriteriafor10keyindustryawards.Assessmentwillbebasedonthesubmissionofacitationandeachhotelcanenteroneindividual/teamforeachAward.

Weareaskingfortwocitationsandonephotographforeachnominee.Themaincitationshouldbenomorethan1,000words(aroundtwosidesofA4)andshoulddemonstratethecharacteristicsbelow.Itisthiscitationwhichwillbeusedtoassessthenomination.Thesecondcitationshouldbe100wordsinlengthandusedfortheshortlistedFinalists,whichwillappearontheLiverpoolHoteliersAssociationwebsitealongwiththeirphotograph.

ALLNOMINATIONS

• Positiveattitudeandoutlook• Goodworkingrelationshipswiththeirpeers• Self-awarenessinappearanceandlanguage• Communicationsskillswithcustomers/colleagues• Motivation(dedicationtotheirskills,companyandteam)• Resourcefulness(flexibleandabletoanticipate)• Teamplayer(maintainingmoraleandencouragingfellowteammembers)• Passionforserviceandthecompany• Empathywithcustomers/colleagues• Productivity(getsthejobdoneontime)• Reliability-goodtimekeepingandconsistentperformance

EmployeeoftheYear-RisingStarAward2016Allthenominationcriteriaplus:

• Enthusiasmfortrainingandskillsdevelopment• Curiosityabouttheindustryandkeentolearn• Workswellasateammember• Hasclearlymadeanimpactonthehotel

EmployeeoftheYear–FrontofHouseAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)

Forexample: Food&Beverage

FrontDeskConciergeConference&Events/ITSalesLeisure/SpaandH&B

Allnominationcriteriaplus:

• Coachandmentoringskillsforfellowteammembers• Evidenceofcommitmenttoself-development• Attentiontodetail• Abilitytoseecustomerperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired

EmployeeoftheYear–HeartofHouseAward2016

(Forbackofhouseemployeesnotalwaysinthespotlight-canbefromanypartoftheHoteloutsideseniormanagement)

Forexample: AccountsDepartment

KitchenAdministrationi.e.Reservations/OfficeSupportHousekeepingEngineering/Maintenance

Allnominationcriteriaplus:

• Coachandmentoringskillsforfellowteammembers• Evidenceofcommitmenttoself-development• Attentiontodetail• Abilitytoseecustomerperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired

UnsungHeroAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)

Allnominationcriteriaplus:Recognisinganindividualwhohasmadeanoutstandingcontributiontothehotel,hasgoneaboveandbeyondwhatisexpectedandgeneratedinnovativeideasorsuggestions.Theindividualenablesthehoteltoenhancetheguestexperiencebybeingreliable,cheerfulandcommittedtotheirroleandakeymemberoftheteam.

YoungChefoftheYearAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)

Allnominationcriteriaplus:

• Demonstrateflare,creativity,consistencyandapassionforfood• Demonstratecommitmenttopersonaldevelopmentandprogression• Adaptedwelltohighthepressureenvironment• Clearlydedicatedtotheindustryandkeentolearn

CommunityChampionAward2016

(ThiscanbegiventoanindividualoraTeamwithinthehotel)Allnominationcriteriaplus:Thisawardisgiventoanindividualorateamthatcontributestothecommunity.Torecognisededicationtovolunteeringefforts,organisingfundraisinginitiativesandinstrumentalingivingbackthroughvariouslocalOrganisationsi.e.homelessnessincitystreets.Judgeswillbelookingforhowcreativeandinnovativeyouhavebeenwithyourprojectstogetherwithoriginality,outcomeandongoingefforts.

GreenTeamoftheYear(Environmental)Award2016(Giventothemostproactiveteam,outsideseniormanagement)

Allnominationcriteriaplus:Thisawardisgiventoateamwhoiscommittedtoenvironmentalsustainability.Aprovencommitmentfromtheteamthatreducestheenvironmentalfootprint;whilstmakingapositiveimpactonthebusiness.Judgeswillbelookingforinitiativesthroughimplementingcostsavingexercisesi.e.water/wastereductionprograms,recyclinginitiatives,electricalsavings,localfoodsourcingandhealthyeatingetc.

SalesPersonoftheYearAward2016Allnominationcriteriaplus:Thisawardisgiventoindividualswhohavemadeahugeimpactonyourhotels.Recognisingvaluablerevenuegeneration,shrewdbusinessacumenanddecisionmaking,customerrelationship,proactivenetworking,buildingonthebrandetc.

TopTeamAward2016(CanbefromanypartoftheHoteloutsideseniormanagement)

Allnominationcriteriaplus:Recognisingtheteamthatdemonstratesimpeccableproductknowledge,isinnovativeandtakesaproactiveapproachtotheirroleinordertoprovideunrivalledservice,careandvaluetothecustomerandcangiveexamplesoffinancialsuccessfortheHotel.

OutstandingContributiontotheCity/IndustryAward2016

(Canberepresentedbyindividualsoutsideyourhoteloraspartofanotherorganisationwithwhomyouhavedirectcontactandbelieveshouldbetherecipientofsuchanaward)

Allnominationcriteriaplus:

• ClearlypassionateabouttheCityofLiverpool• HasmadeasignificantimpressionontheCity/Industry• Excellentcoachingandmentoringskills• Trulyaninspirationalindividual• Attentiontodetail• Abilitytoseecustomerandemployeeperspective• BusinessAwareness• Goodrecoveryskillsifthingsgowrong• Decisivewhenrequired• Addssignificantvaluetoorganisationthroughtheirexperience• Demonstrableexpertise–highlyskilledintheirfield–EXAMPLEREQUIRED

Thisawardisgiventoanindividualwhohasprovendedicationandcommitmenttothehotelindustry.Someonewhohasdemonstratedgreatleadershipandorganisationalskills,hasrealexamplesofexceptionalcustomercareandgoesaboveandbeyondforthebenefitofIndustryandCity.Judgeswillbelookingforexamplestohighlighttheoutstandingcontribution.

Citations• Mustbeaccompaniedbytherelevantcoversheetprovided• Mustbeaccompaniedbyadigital(jpg)photographofthenomineewithintheworkplace• MustbeauthorisedbyGeneralManageroftheHotel• Nomorethan1,000words• Pleasegiveexamplesofcriteriabeingmet• Pleaseprovideanadditional100wordcitationtoappearontheLiverpoolHoteliersAssociationwebsite,along

withtheimageofthenominee.

Coversheetsandcitationsmustbesubmittedbyemailtotracy@worldclassservice.co.uknolaterthanFriday2ndSeptember2016• Eachnomineewillreceivealetter(viaHR)recognisingtheirachievement.

• Eachnomineewillhavetheirphotographand100wordcitationappearontheWorldClassServiceandLHA

websites.

• Youdonothavetoenteracategoryifnocandidateapplicable/appropriate.

• Uptofournomineesforeachofthe10categorieswillbeshortlisted.

• EachoftheshortlistednomineeswillbeinvitedalongtoaninterviewwithTracyWaddacor(ManagingDirectorWorldClassService),anAssociateofWorldClassService,PamMonks(MarriottDirectorofHR),SponsorsoftheAwardandaHospitalityspecialist.

• EachoftheshortlistednomineeswillbeexpectedtoattendtheLHABallonFriday20thOctober2016.

• EachofthewinnerswillreceiveapersonalisedLHAAwardplate(anadditionalplatewillbepresentedtotheHotel),WorldClassServiceGoldPinandanovernightDBBstayinaluxuryhotel.

• Eachoftherunnersupwillreceiveaframedcertificatetorecognisetheirachievement.

• Followingtheevent–thedetailsofthewinnerswillbecirculatedtoallHRManagerswithintheLHA,andphotographsofthewinnerswillbepostedontheLHAandWorldClassServicewebsites.

• Apressreleaseregardingtheawardsandtheirwinnerswillbecirculatedtoapplicablemediapublications.

• WinnersmaybeaskedtoactasambassadorsforLiverpoolhotelsoverthe12monthsfollowingtheawardsceremonyonthe20thOctober2016

PleasecontactTracyWaddacor:tracy@worldclassservice.co.ukforAwarddetailsandDawnHolding:dawn@dawnholding.co.ukforeventbookingform.