Leadership Skills for Frontline Managers

Leadership Skills for Your Frontline Managers

The NetSpeed Leadership® Training System

Executive Briefing

Objectives

• Explore the importance of leadership development for competitive advantage.

• Overview the NetSpeed Leadership® blended training system.

• Introduce virtual tools to support social learning.

Housekeeping

• Close other programs.• Use Chat to send a message to the

Presenters.• Interact using Chat, Polling, and Status

Icons• To maximize your screen size, press F11

Send a Chat Message

Status Icons

What is driving your organization’s desire to develop your frontline leaders?

Opening Poll

The Gap

75% of organizations cite leadership development as important

23% say they are effective at developing leaders internally

Source: 2010, i4cp

Chat: Why the Gap?

Why is there a 50% gap? Why do organizations find it challenging to develop leaders internally?

Our Story

We are learning architects who develop custom

solutions that drive business results.

Leadership Development

“Given the volatility of the last year and the accelerated pace of change in the economy, companies should be treating leadership development as both an urgent survival tactic and a business opportunity.”

Jay Jamrog

SVP/Research

Demographic Shift

• Every single day, more than 10,000 baby boomers reach the age of 65.

• This will be true every day for the next 19 years.

Lada Nikravan

Four Trends

• Globalization• Climate Change• Demographic Shifts• Digital Lifestyle and Work

Source: Leadership 2030 (Hay Group)

Globalization

• Agile and collaborative• Culturally sensitive• Able to think strategically

Climate Change

• Change agents• Balance competing demands:

- financial success- social responsibility- environmental custodianship

Demographic Shifts

• Need to attract, motivate and retain diverse teams

• Develop and promote diverse individuals

Digital Lifestyle and Work

• Harness the skills of digital natives• Foster collaboration • Openness, integrity and sincerity

What is the impact of these four trends on frontline leaders in your organization?

Leadership requires anew approach, new mind-set,

and new skills.

Charlene Li

Open Leadership

Command and Control?

Open andCollaborative?

Would You Agree?

Engaging, motivating, and developing talent is a source of competitive advantage.

Would You Agree?

Baby Boomer retirements make it imperative that organizations develop their leadership pipelines.

Would You Agree?

Skilled supervisors and managers are better able to retain valued employees.

Knowledge Bases

Field Experts

Libraries

Classroom Training

Online Performance Support

Communities

NetSpeed Leadership®

1. Face-to-face Classroom Training (3 hour modules) or Webinar Training (90-minute sessions)

2. Post-class reinforcement (Electronic Magazine, NetSpeed On The Job™, and NetSpeed Coach®

3. NetSpeed Administrator™(to report the impact of training)

GyroscopeA device that

keeps you aligned as you are pulled in

many directions

The Guidelines:Your Leadership Gyroscope

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

Collaboration

“For most people success is measured in wealth and fame and power. For me, success is measured by how many shining eyes are around me.”

Ben ZanderConductor

Boston Philharmonic Orchestra

The Guidelines:Your Leadership Gyroscope

1. Create an Optimistic Climate 2. Promote Collaborative Relationships3. Encourage Exceptional Performance4. Focus for High Impact5. Cultivate Trust

Excellence“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”

Steve Jobs

Founder, Apple

The New Blend

E-learningInstructor-led web trainingPodcastingE-books

PodcastingVideoWikis or KnolsBlogs

Instructor-led classroomPublic speakersIndustry conferences

Brown-bag lunch seminarsBook groupsMentoringConsult a colleague

Learners in the New Blend

• Assume greater responsibility for their learning• May meet face-to-face upfront to begin building

relationships then move to virtual learning• Share knowledge and experiences• Create and post content• May convene several times in web-conference

training sessions• Interact with peers in and out of the virtual

classroom

Virtual Learning Evolves

Three Tracks – 24 Modules

Leadership Development – 8 modulesPerformance Management – 8 modulesProfessional Development – 8 modules

Available for classroom and virtual delivery

Post-Class Reinforcement

Job Aid CardsElectronic MagazineNetSpeed On The Job™NetSpeed Coach®NetSpeed Administrator

Distributed at end of f2f class

Emailed after a virtual class

Job Aid Card

NetSpeed Learning Center

Electronic Magazine

NetSpeed On The Job™

Online Performance Support Tool

NetSpeed On The Job™

Available 24/7 for one year; can be emailed

NetSpeed Coach®

“All training impact begins with the individual.”

Robert O. BrinkerhoffTelling Training’s Story

Individual Impact

Manager or Third Party

Provide manager’s feedback (Level III)Skill ImprovementEffectivenessBehavioral Examples

Manager responds to third-party questionsParticipant may view manager’s feedbackParticipant may view an aggregate of 3+ third-party assessments

Manager’s Observations

Evaluation Results

NetSpeed Administrator™

Tracks the progress of each participant per session

Provides participant evaluation data (Level II)Shows summary impact information (Level III)

ApplicationSkill ImprovementEffectivenessBehavioral Examples

NetSpeed Fast Tracks™

• Keyword Searchable• Podcasts• Videos• Knols (units of knowledge)• Blogs• Insights (expert interviews via podcast)• Three authoring levels: content manager, designated

authors, peer authors• Scheduled asynchronous courses

Integrated Learning System

New Blend Options

1. Leadership Webinar Series – 90-minute webinars by subscription

2. Virtual Facilitator Trainer Certification (prepares trainers for virtual delivery)

3. Ability to blend synchronous with asynchronous learning at NetSpeed Fast Tracks™

The New Blend

NetSpeed On The JobNetSpeed CoachNetSpeed Leadership(virtual)

NetSpeed Fast Tracks(Video, Blogs, Knols)

NetSpeed Leadership(face-to-face)

Ongoing coachingand managerialsupport

Video Podcast

Class Blog

Blogs may be “owned” by designated authors.

Blogs may also be added to online courses.

Avatar Podcast

Expert Insight Interviews

Keeping Your Best People with Beverly Kaye

12 – 15 minutes

Short podcasts

Downloadable

Performance Appraisal on Purpose by Cynthia Clay

“The central challenge for organizations today is how to leverage

learning consistently, quickly and effectively into improved performance.”

Robert O. Brinkerhoff

Telling Training’s Story

• Deliver instructor-led (face-to-face or virtual)• Blend it with asynchronous assignments at NetSpeed Fast

Tracks™• Add video, podcasts, blogs and knols to build learner-

centric programs • Reinforce learning transfer with post-class tools• Encourage peer-to-peer collaboration and problem-solving

Developing Your Leaders

Blended

Flexible

Collaborative

Instructor-Led

Practical

2012 Promotion

• 20% discount on all programs or services• Minimum of $15,000 (net)• Paid in full by July 31, 2012

Leadership Skills for Frontline Managers

Business

Transcript of Leadership Skills for Frontline Managers

How Frontline Leadership Can Solve Business Challenges

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LEADERSHIP TRAINING FOR MANAGERS