Leadership Is Key –

My UX Journey

Anneli FribergLinköping University Library

UXLibsV in London

June 18, 2019

user perspective

versus

user’s perspective

Picture: Tuva Friberg, 13

5

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““The core of leadership is

compassion and kindness”

Prof. Michael West, Lancaster University

“

Four core principles

◎ Attending

◎ Understanding

◎ Empathizing

◎ Helping

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Pilot: Librarian on call

Identified user need (students)

Getting staff’s attention without having to leave

their things unattended to approach the desk.

Possible solution

Getting a ”service hotline” -> librarian on call

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““Continuous improvement

is better than delayed

perfection.”Mark Twain

“◎ Lead by example

◎ Lead by clearing the path

◎ Lead by empowering staff

“◎ Be smart

◎ Be brave

◎ Be patient

Thanks for your attention!

Any questions?

Anneli Friberg

Head of department for Publishing infrastructure

Linkoping University Library

anneli.friberg@liu.se

@fribban on Twitter