Post on 09-Jan-2017
2 May 2023 1© 2016 IHG
“Simplicity is the ultimate sophistication.”
Leonardo da Vinci
2 May 2023 2© 2016 IHG
“Simplicity is the ultimate sophistication.”
Leonardo da Vinci
2 May 2023 3© 2016 IHG
2 May 2023 Private and confidential 4© 2016 IHG
DAFFabulous Advancements in Design
2 May 2023 5© 2016 IHG
“Simplicity is the ultimate sophistication.”
Leonardo da Vinci
2 May 2023 6© 2016 IHG
Welcome
Back to basics Simplifying Learning so it works for you.
Gil Mulders Head of Learning Europe
Gil IHG Head Office
2 May 2023 7© 2016 IHG
InterContinental Hotels Group
2 May 2023 8© 2016 IHG
Logical levels (R.Dilts)
Purpose
Identity
Values
Knowledge & Skills
Behaviours
Environment
Private and confidential 9© 2016 IHG
Welcome
2 May 2023 Private and confidential 10© 2016 IHG
Welcome
2 May 2023© 2016 IHG
Brand identity vs. People identity
Purpose
Identity
Values
Knowledge & Skills
Behaviours
Environment
2 May 2023© 2016 IHG
IHG is a value based company
Purpose
Identity
Values
Knowledge & Skills
Behaviours
Environment
2 May 2023© 2016 IHG
Developing knowledge and skills
Purpose
Identity
Values
Knowledge & Skills
Behaviours
Environment
2 May 2023© 2016 IHG
Branded service behaviours are at the core of what we deliver
Purpose
Identity
Values
Knowledge & Skills
Behaviours
Environment
Training vs.
Education
2 May 2023 15© 2016 IHG Gil Mulders
Thank you