Chemotherapy Day Unit Process Redesign from a

“People” perspective by Laura Martin

Redesign & Innovation Lead Ballarat Health Services, Victoria

“Strategy begins with inventing an alternate future”

People Processes

Overcoming Challenges

• Panel of Experts

• Challenges

• Ideas and Examples

• Challenge Champion

• Reward

• 60% increase in utilization

• $1,000 p/month reduction in sick leave

• $40,000 p/year reduction in overtime

BHS – Chemotherapy Redesign

Model for Improvement

• 2-part process to accelerate improvement

– 3 fundamental questions

– Plan-Do-Study-Act (PDSA) Cycle/s

Model for Improvement - IHI

Teach to Fish

Tall Poppy Syndrome

Changing from “Don’t stick your head up” to “Reach for the stars”

Rights & Responsibilities

Engaging with Data

Current State

Change Leadership

Questions?