Laura Martin - ComScore keynote "Tracking Healthcare Consumption Online" at the Ideagoras Conference
Laura Martin
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Transcript of Laura Martin
Chemotherapy Day Unit Process Redesign from a
“People” perspective by Laura Martin
Redesign & Innovation Lead Ballarat Health Services, Victoria
“Strategy begins with inventing an alternate future”
People Processes
Overcoming Challenges
• Panel of Experts
• Challenges
• Ideas and Examples
• Challenge Champion
• Reward
• 60% increase in utilization
• $1,000 p/month reduction in sick leave
• $40,000 p/year reduction in overtime
BHS – Chemotherapy Redesign
Model for Improvement
• 2-part process to accelerate improvement
– 3 fundamental questions
– Plan-Do-Study-Act (PDSA) Cycle/s
Model for Improvement - IHI
Teach to Fish
Tall Poppy Syndrome
Changing from “Don’t stick your head up” to “Reach for the stars”
Rights & Responsibilities
Engaging with Data
Current State
Change Leadership
Questions?