Business Context

“The most valuable assets of a 20th

century company were itsequipment. The most valuableassets of a 21st century institutionwill be its knowledgeable workersand their productivity.”

Peter F Drucker 1909-2005

Today many organisations arestruggling with managing theirknowledge and information assets.Examples are widespread of intellectualcapital being drained fromorganisations and not replaced,ineffective approaches to training andcompetency management and mostrecently inappropriate IT systemsdeployed to address what is largely apeople-based issue.

Through our Business RiskManagement capability, Risktecprovides a full range of services aimedat ensuring that an organisationidentifies, possesses and maintains theskills it requires to meet its current andfuture business needs, and that accessto such capability can be providedwhen and where it is needed.

Whether the requirement forimplementing a formal knowledge andcompetency management programmeis driven by regulatory or businessneeds, Risktec can help at all stages ofthe process from conception throughto delivery and ongoing maintenance.

Our Services

Risktec provides a full portfolio of KMand CM services which can be appliedfrom the earliest stages ofimplementation or part way through theprocess. Our services include:

KM audit to benchmark current KMmaturity against best practice

KM Strategy development Knowledge capture & transfer System specification & evaluation Lessons learned feedback Communities of practice creation

Through our understanding of moderntools and techniques and the benefitsthat such processes can provide inmanaging business risk, Risktecconsultants are able to assist our clientsin establishing a practical KnowledgeManagement and CompetenceAssurance programmes which is drivenby the unique requirements of theirbusiness.

Our Competence Assurance servicesinclude:

Competency frameworks Skills and competency capture and

assessment Training benefits realisation HR system integration Regulatory compliance Role and task analysis Personnel planning and optimisation

Our Approach

Risktec have developed anintegrated and holistic approach toknowledge and competencymanagement that fits easily intoany organisational model. Ourapproach focuses on the specificneeds of our clients and oursolutions are independent of anythird party suppliers.

We adopt formal and provenproject management methodologiesto ensure successful delivery. OurQA systems are accredited to ISO9001:2000.

Our consultants have built up areputation for understanding issuesand processes at all levels and forproviding our clients with practicalsolutions.

Our Clients

Our clients are a mix of large blue-chip organisations and smallercompanies operating in manybusiness sectors such as nuclear, oil& gas, public sector, transport,defence.

Knowledge and CompetencyManagement

Risktec have developed a number of methodologies and tools to assist organisations in understanding and applying bestpractice:

SkillsXP – A database based system used to promote a structured approach to managing organisational change andcompetency. Used in a number of major organisations, SkillsXP is a powerful tool to manage competency andtraining, identify when re-certification is required, gain a detailed understanding of organisational strengths andasses the impact of organisational change.

KM-AUDIT – An interactive benchmark tool used in a wide variety of industries to quickly assess KM maturity andcapability. KM-AUDIT is based on the Romhardt-Probst model of knowledge management, provides a KM maturityscore (similar to the EFQM Business Excellence Model) and quickly highlights areas of good practice and areaswhere development in necessary.

KM-FLOW – A questionnaire-based methodology used to identify knowledge needs and flows in an organisation orteam. KM-Flow starts by considering the overall aims, goals objectives of the team then looks at the commonprocesses and decisions that need to be made to maximise performance. Explicit knowledge needs, tacitknowledge needs and supporting technologies are considered

KM-CAPTURE – A process developed to helpidentify tacit and meta knowledge held byindividuals and to extract this knowledge ina form that can be readily used by others.

KM-RISK – A succession planningmethodology used to identify individuals inan organisation that hold key tacitknowledge and are at risk of leaving.

Knowledge and Competency Management Toolbox

Risktec’s Model for Knowledge and Competency Management

“Knowledge has to be improved,challenged, and increased constantly,or it vanishes.”

Peter F Drucker

Strategy& Implementation

1. KM strategy formulation

2. Knowledge audit & gap analysis

3. Benchmarking

4. Business intelligence

5. Taxonomy development

6. Project management

7. Change management

Process1. Knowledge capture

2. Concept modelling

3. Lessons learned feedback/after action review

4. Communities of practice

5. Best practice process capture & modelling

6. Entry / exit Interviews

7. Learning From Experience (LFE)

People1. Role identification & profiles

2. Competency analysis

3. Skills & competency capture

4. Coaching / mentoring

5. Risk-based succession planning

6. Systematic Approach to Training (SAT)

7. Cultural measurement & transformation

Technology

1. Content & document management

2. Workflow

3. XML - information re-use & repurposing

4. Expert Yellow Pages

5. Automated fault diagnosis & expert systems

6. Intelligent maintenance solutions

7. e-learning & simulation

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