An initial framework of competency-based knowledge management
Knowledge and Competency Management - TÜV Rheinland and competency manag… · integrated and...
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Business Context “The most valuable assets of a 20 th century company were its equipment. The most valuable assets of a 21 st century institution will be its knowledgeable workers and their productivity.” Peter F Drucker 1909-2005 Today many organisations are struggling with managing their knowledge and information assets. Examples are widespread of intellectual capital being drained from organisations and not replaced, ineffective approaches to training and competency management and most recently inappropriate IT systems deployed to address what is largely a people-based issue. Through our Business Risk Management capability, Risktec provides a full range of services aimed at ensuring that an organisation identifies, possesses and maintains the skills it requires to meet its current and future business needs, and that access to such capability can be provided when and where it is needed. Whether the requirement for implementing a formal knowledge and competency management programme is driven by regulatory or business needs, Risktec can help at all stages of the process from conception through to delivery and ongoing maintenance. Our Services Risktec provides a full portfolio of KM and CM services which can be applied from the earliest stages of implementation or part way through the process. Our services include: KM audit to benchmark current KM maturity against best practice KM Strategy development Knowledge capture & transfer System specification & evaluation Lessons learned feedback Communities of practice creation Through our understanding of modern tools and techniques and the benefits that such processes can provide in managing business risk, Risktec consultants are able to assist our clients in establishing a practical Knowledge Management and Competence Assurance programmes which is driven by the unique requirements of their business. Our Competence Assurance services include: Competency frameworks Skills and competency capture and assessment Training benefits realisation HR system integration Regulatory compliance Role and task analysis Personnel planning and optimisation Our Approach Risktec have developed an integrated and holistic approach to knowledge and competency management that fits easily into any organisational model. Our approach focuses on the specific needs of our clients and our solutions are independent of any third party suppliers. We adopt formal and proven project management methodologies to ensure successful delivery. Our QA systems are accredited to ISO 9001:2000. Our consultants have built up a reputation for understanding issues and processes at all levels and for providing our clients with practical solutions. Our Clients Our clients are a mix of large blue- chip organisations and smaller companies operating in many business sectors such as nuclear, oil & gas, public sector, transport, defence. Knowledge and Competency Management
Transcript of Knowledge and Competency Management - TÜV Rheinland and competency manag… · integrated and...
Business Context
“The most valuable assets of a 20th
century company were itsequipment. The most valuableassets of a 21st century institutionwill be its knowledgeable workersand their productivity.”
Peter F Drucker 1909-2005
Today many organisations arestruggling with managing theirknowledge and information assets.Examples are widespread of intellectualcapital being drained fromorganisations and not replaced,ineffective approaches to training andcompetency management and mostrecently inappropriate IT systemsdeployed to address what is largely apeople-based issue.
Through our Business RiskManagement capability, Risktecprovides a full range of services aimedat ensuring that an organisationidentifies, possesses and maintains theskills it requires to meet its current andfuture business needs, and that accessto such capability can be providedwhen and where it is needed.
Whether the requirement forimplementing a formal knowledge andcompetency management programmeis driven by regulatory or businessneeds, Risktec can help at all stages ofthe process from conception throughto delivery and ongoing maintenance.
Our Services
Risktec provides a full portfolio of KMand CM services which can be appliedfrom the earliest stages ofimplementation or part way through theprocess. Our services include:
KM audit to benchmark current KMmaturity against best practice
KM Strategy development Knowledge capture & transfer System specification & evaluation Lessons learned feedback Communities of practice creation
Through our understanding of moderntools and techniques and the benefitsthat such processes can provide inmanaging business risk, Risktecconsultants are able to assist our clientsin establishing a practical KnowledgeManagement and CompetenceAssurance programmes which is drivenby the unique requirements of theirbusiness.
Our Competence Assurance servicesinclude:
Competency frameworks Skills and competency capture and
assessment Training benefits realisation HR system integration Regulatory compliance Role and task analysis Personnel planning and optimisation
Our Approach
Risktec have developed anintegrated and holistic approach toknowledge and competencymanagement that fits easily intoany organisational model. Ourapproach focuses on the specificneeds of our clients and oursolutions are independent of anythird party suppliers.
We adopt formal and provenproject management methodologiesto ensure successful delivery. OurQA systems are accredited to ISO9001:2000.
Our consultants have built up areputation for understanding issuesand processes at all levels and forproviding our clients with practicalsolutions.
Our Clients
Our clients are a mix of large blue-chip organisations and smallercompanies operating in manybusiness sectors such as nuclear, oil& gas, public sector, transport,defence.
Knowledge and CompetencyManagement
Risktec have developed a number of methodologies and tools to assist organisations in understanding and applying bestpractice:
SkillsXP – A database based system used to promote a structured approach to managing organisational change andcompetency. Used in a number of major organisations, SkillsXP is a powerful tool to manage competency andtraining, identify when re-certification is required, gain a detailed understanding of organisational strengths andasses the impact of organisational change.
KM-AUDIT – An interactive benchmark tool used in a wide variety of industries to quickly assess KM maturity andcapability. KM-AUDIT is based on the Romhardt-Probst model of knowledge management, provides a KM maturityscore (similar to the EFQM Business Excellence Model) and quickly highlights areas of good practice and areaswhere development in necessary.
KM-FLOW – A questionnaire-based methodology used to identify knowledge needs and flows in an organisation orteam. KM-Flow starts by considering the overall aims, goals objectives of the team then looks at the commonprocesses and decisions that need to be made to maximise performance. Explicit knowledge needs, tacitknowledge needs and supporting technologies are considered
KM-CAPTURE – A process developed to helpidentify tacit and meta knowledge held byindividuals and to extract this knowledge ina form that can be readily used by others.
KM-RISK – A succession planningmethodology used to identify individuals inan organisation that hold key tacitknowledge and are at risk of leaving.
Knowledge and Competency Management Toolbox
Risktec’s Model for Knowledge and Competency Management
“Knowledge has to be improved,challenged, and increased constantly,or it vanishes.”
Peter F Drucker
Strategy& Implementation
1. KM strategy formulation
2. Knowledge audit & gap analysis
3. Benchmarking
4. Business intelligence
5. Taxonomy development
6. Project management
7. Change management
Process1. Knowledge capture
2. Concept modelling
3. Lessons learned feedback/after action review
4. Communities of practice
5. Best practice process capture & modelling
6. Entry / exit Interviews
7. Learning From Experience (LFE)
People1. Role identification & profiles
2. Competency analysis
3. Skills & competency capture
4. Coaching / mentoring
5. Risk-based succession planning
6. Systematic Approach to Training (SAT)
7. Cultural measurement & transformation
Technology
1. Content & document management
2. Workflow
3. XML - information re-use & repurposing
4. Expert Yellow Pages
5. Automated fault diagnosis & expert systems
6. Intelligent maintenance solutions
7. e-learning & simulation
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