The Phoenix Project: Lessons LearnedGene KimAuthor & DevOps Enthusiast@RealGeneKim

Presented by

Gene Kim (@realgenekim)•Studying high performing technology organizations since 1999

•Founder and former CTO of Tripwire•Co-author of:

•The Visible Ops Handbook (2004)•The Phoenix Project (2013)•DevOps Cookbook (2013 “soon”)

@RealGeneKim

The Downward Spiral…

@RealGeneKim

@RealGeneKim

@RealGeneKim

IT Ops And Dev At War

6

Presented by

Presented by

My Top Four Lessons Learned

Presented by

Lesson #1

The business value of DevOps is higher than we thought.

Presented by

High Performers Are More Agile

30x 8,000xmore frequent deployments

faster lead times than their peers

Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic

Presented by

2x 12xthe change success rate

faster mean time to recover (MTTR)

Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic

High Performers Are More Reliable

Presented by

High Performers Win In The Marketplace

2x 50%more likely to exceed profitability, market share & productivity goals

higher market capitalization growth over 3 years*

Source: Puppet Labs 2014 State Of DevOps: http://puppetlabs.com/2014-devops-report

Presented by

Who Is Doing DevOps?•Google, Amazon, Netflix, Etsy, Spotify, Twitter, Facebook …

•CSC, IBM, CA, SAP, HP, Microsoft, Red Hat …

•GE Capital, Nationwide, BNP Paribas, BNY Mellon, World Bank, Paychex, Intuit …

•The Gap, Nordstrom, Macy’s, Williams-Sonoma, Target …

•General Motors, Northrop Grumman, LEGO, Bosche …

•UK Government, US Department of Homeland Security …

•Kansas State University…

Presented by

Lesson #2

DevOps Is As Good For Dev…

Presented by

Lesson #2

DevOps Is As Good For Dev… …As It Is For Ops

Presented by

DevOps Changes Lives

Source: http://www.facebook.com/note.php?note_id=14218138919

Presented by

“As a lifelong Ops practitioner, I know we need DevOps to make our work humane.

In the past, I’ve worked every holiday, on my birthday, my spouse’s birthday, and even on the day my son was born.”

Nathan ShimekEngineering Manager, New Context

Presented by

“As a developer, the most satisfying points in my career?

It’s when I wrote the code, pushed the button to deploy it, watched the metrics to see if it actually worked in production, and fixed it if it broke.”

Tim TischlerDirector of Operations EngineeringNike, Inc.

Presented by

Dev And Ops: We’re Both Engineers

Presented by

Dev And Ops: We’re Both EngineersThe top predictor of IT performance is…

Presented by

Dev And Ops: We’re Both EngineersThe top predictor of IT performance was…

…whether Ops version controls all production artifacts

Presented by

Lesson #3

The Need For High-Trust Management

Presented by

Presented by

Source: Typology Of Organizational Culture (Westrum, 2004)

Typology of Organizational Culture

Presented by

Source: Typology Of Organizational Culture (Westrum, 2004)

Typology of Organizational Culture

Presented by

Lesson #4

DevOps is not just for the unicorns…

Presented by

Lesson #4

DevOps is not just for the unicorns…

DevOps is for horses, too.

Presented by

28

Presented by

Experiment: COBOL App + 20 Tech Stacks

Source: Scott Prugh, Chief Architect, CSG, Inc.

And  the  customer  got  the  feature  in  half  the  6me!

Presented by

DevOps Enterprise Summit•San Francisco: October 21-23, 2014•DevOps Enterprise is a conference for horses, by horses

–Macy’s, Disney, GE Capital, Blackboard, Telstra, US Department of Homeland Security, CSG, Raytheon, Ticketmaster, Union Bank of California

•Leaders driving DevOps transformations will talk about–The business problem they set out to solve–The obstacles they had to overcome–The business value they created

•Learn more at http://devopsenterprise.io/

Presented by

Why Do I Think This Is So Important?

@RealGeneKim

The Downward Spiral…

Presented by

Presented by

Our MissionPosi6vely  Influence  The  Lives  Of  One  Million  IT  Professionals  By  2017

Presented by

Want More Information?To receive the following:

• A link to these slides• More information on the DevOps Enterprise Summit (20%

discount: PUPPET20)• Join the reviewer list for our upcoming “DevOps Cookbook”

Text me To: realgenekim@zip.sh Body: devops,your@email.addr

Example: devops,genek@realgenekim.me DevOps,genek@realgenekim.me