Keynote: The Phoenix Project: Lessons Learned - PuppetConf 2014
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Transcript of Keynote: The Phoenix Project: Lessons Learned - PuppetConf 2014
The Phoenix Project: Lessons LearnedGene KimAuthor & DevOps Enthusiast@RealGeneKim
Presented by
Gene Kim (@realgenekim)•Studying high performing technology organizations since 1999
•Founder and former CTO of Tripwire•Co-author of:
•The Visible Ops Handbook (2004)•The Phoenix Project (2013)•DevOps Cookbook (2013 “soon”)
@RealGeneKim
The Downward Spiral…
@RealGeneKim
@RealGeneKim
@RealGeneKim
IT Ops And Dev At War
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My Top Four Lessons Learned
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Lesson #1
The business value of DevOps is higher than we thought.
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High Performers Are More Agile
30x 8,000xmore frequent deployments
faster lead times than their peers
Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic
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2x 12xthe change success rate
faster mean time to recover (MTTR)
Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic
High Performers Are More Reliable
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High Performers Win In The Marketplace
2x 50%more likely to exceed profitability, market share & productivity goals
higher market capitalization growth over 3 years*
Source: Puppet Labs 2014 State Of DevOps: http://puppetlabs.com/2014-devops-report
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Who Is Doing DevOps?•Google, Amazon, Netflix, Etsy, Spotify, Twitter, Facebook …
•CSC, IBM, CA, SAP, HP, Microsoft, Red Hat …
•GE Capital, Nationwide, BNP Paribas, BNY Mellon, World Bank, Paychex, Intuit …
•The Gap, Nordstrom, Macy’s, Williams-Sonoma, Target …
•General Motors, Northrop Grumman, LEGO, Bosche …
•UK Government, US Department of Homeland Security …
•Kansas State University…
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Lesson #2
DevOps Is As Good For Dev…
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Lesson #2
DevOps Is As Good For Dev… …As It Is For Ops
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DevOps Changes Lives
Source: http://www.facebook.com/note.php?note_id=14218138919
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“As a lifelong Ops practitioner, I know we need DevOps to make our work humane.
In the past, I’ve worked every holiday, on my birthday, my spouse’s birthday, and even on the day my son was born.”
Nathan ShimekEngineering Manager, New Context
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“As a developer, the most satisfying points in my career?
It’s when I wrote the code, pushed the button to deploy it, watched the metrics to see if it actually worked in production, and fixed it if it broke.”
Tim TischlerDirector of Operations EngineeringNike, Inc.
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Dev And Ops: We’re Both Engineers
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Dev And Ops: We’re Both EngineersThe top predictor of IT performance is…
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Dev And Ops: We’re Both EngineersThe top predictor of IT performance was…
…whether Ops version controls all production artifacts
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Lesson #3
The Need For High-Trust Management
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Source: Typology Of Organizational Culture (Westrum, 2004)
Typology of Organizational Culture
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Source: Typology Of Organizational Culture (Westrum, 2004)
Typology of Organizational Culture
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Lesson #4
DevOps is not just for the unicorns…
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Lesson #4
DevOps is not just for the unicorns…
DevOps is for horses, too.
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28
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Experiment: COBOL App + 20 Tech Stacks
Source: Scott Prugh, Chief Architect, CSG, Inc.
And the customer got the feature in half the 6me!
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DevOps Enterprise Summit•San Francisco: October 21-23, 2014•DevOps Enterprise is a conference for horses, by horses
–Macy’s, Disney, GE Capital, Blackboard, Telstra, US Department of Homeland Security, CSG, Raytheon, Ticketmaster, Union Bank of California
•Leaders driving DevOps transformations will talk about–The business problem they set out to solve–The obstacles they had to overcome–The business value they created
•Learn more at http://devopsenterprise.io/
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Why Do I Think This Is So Important?
@RealGeneKim
The Downward Spiral…
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Our MissionPosi6vely Influence The Lives Of One Million IT Professionals By 2017
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Want More Information?To receive the following:
• A link to these slides• More information on the DevOps Enterprise Summit (20%
discount: PUPPET20)• Join the reviewer list for our upcoming “DevOps Cookbook”
Text me To: [email protected] Body: devops,[email protected]
Example: devops,[email protected] DevOps,[email protected]