JOYCE CHOU DESIGN STRATEGISTBRINGING TOGETHER RESEARCH, BUSINESS, AND DESIGN

310. 804. 9183 | joyceschou@gmail.com | Seattle WA

Thought leadershipDesign Research Conference Speaker | 2010 Competition Winner

IIT Institute of Design Teaching Partner | Rapid Prototyping class

IXDA / AIGA Workshop Leader | “Touch and Beyond: New Forms of UI”

Eyebeam Art + Technology Center Research Partner | Digital Day Camp

NC State Lecturer | Mobile Interaction Design class

Cisco brown bag speaker | Women in technology

Guangzhou University Teacher | Cross-cultural business course

T-MOBILE CREATION CENTER | CUSTOMER INNOVATIONS PRODUCER DESIGN STRATEGY LEAD FOR UX RESEARCH Seattle, Washington; September 2008 – present-success story- 3 patents pending and 1 LE market launch

build and implement T-Mobile USA’s open innovation programdevelop product concepts that explore future opportunity areaslead multi-functional teams to create seamless user experiences ensure organizational buy-in with socialization across business silos create collaborative processes for ideation on new products and servicesuse ethnographic research methods customer insights and unmet need areasdemonstrate compelling experiences to enroll C-level executives and OEM partners

Education

Columbia UniversityNew York City, New York (2001)B.A. Cultural Anthropology

University of London; SOASSemester abroad (2000)

Guangdong UniversityGraduate research; professor (2002)

UCLA Finance and AccountingCFA Level 1 series (2004)

Skillsspeak. Workshops | Facilitationideate. Products | Servicesanalyze. Qual | Quant strategize. R&D | Marketingpresent. Pitches | Lecturesforecast. Trends | Budgetstrain. New hires | Internal teams compute. .ppt | .doc | Adobe CScommunicate. Chinese | Spanish

DES

IGN

THE METROPOLITAN MUSEUM OF ART | INTERN New York City, New York; September 2000- May 2001Assisted graduate students in the Watson art history archives

W MAGAZINE | ASSISTANT TO PHOTO STYLIST New York City, New York; Summer 1999Styled fashion shoots for photographer Stephen Klein

BUSI

NES

S ROXBURY CAPITAL MANAGEMENT | ASSOCIATELos Angeles, California; June 2004 – June 2005Maintained projection models with $4 bil under mgmt and managed SRI research

GUANGFA SERCURITIES LTD. | GLOBAL M&A INTERN Guangzhou, China; September 2000- May 2001Conducted industry and compliance research for private equity opportunities

RESE

ARCH

LIEBERMAN RESEARCH WORLDWIDE | MANAGER Los Angeles, California; October 2006 – January 2007Directed and analyzed market research and segmentation projects

LOOK-LOOK INC. | TRENDSPOTTING RESEARCHER Los Angeles, California; October 2005 – October 2006Created new qualitative market research alternatives oriented toward young adults

RAND CORPORATION | RESEARCH ASSISTANT Los Angeles, California; January 2004 – June 2004Gathered data on adolescent behavior for a National Institutes of Health (NIH) project

JUMP ASSOCIATES | DESIGN STRATEGY CONSULTANT San Mateo, California; January 2007 – August 2008 -success story- ‘HP Attach’ initiative Q408, 14% Revenue lift

recommend growth opportunities for Fortune 500 clientsdesign infographics and frameworks to communicate actionable solutionsidentify user-centered needs across human factors, business and designfacilitate ideation across business teams to align on innovation strategycreate workshop and teaching materials to foster cultures of innovation