Post on 19-Jun-2015
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What will the future of the professional firm look like?
John Stobart – Harvey Ingram LLP
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What will the future of the professional firm look like?
John Stobart – Harvey Ingram LLP
www.harveyingram.com
• Brands• Rainmaking• New starts• Innovation • New wave• Technology
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Technological Impact
Commoditisation +
Information technology=
Driving Change
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Information Substructure
Dominant means by which information:
• captured • shared and • disseminated
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Four Phases
• Oral - dominated by speech
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Four Phases
• Oral - dominated by speech
• Script – handwritten
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Four Phases
• Oral - dominated by speech
• Script – handwritten
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Four Phases
• Oral - dominated by speech
• Script - handwritten• Print – first mass media
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Four Phases
• Oral - dominated by speech
• Script - handwritten• Print – first mass media
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Four Phases
• Oral - dominated by speech
• Script - handwritten• Print – first mass media
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Four Phases
• Oral - dominated by speech
• Script - handwritten• Print – first mass media• Information technology.
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Information Substructure
Dictates to a large extent • the quantity of our law
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Information Substructure
Dictates to a large extent • the quantity of our law • the complexity of our law
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Information Substructure
Dictates to a large extent • the quantity of our law • the complexity of our law• the regularity with which
our law can change
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Information Substructure
Dictates to a large extent • the quantity of our law • the complexity of our law• the regularity with which
our law can change • and those who are able
to – advise upon it and – be knowledgeable about it.
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Surfing this wave
Successful business models:
• Products for social and economic needs
• Industries and sectors adapt to broader trends and changes
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Innovation
• Quicker
• Cheaper
• More efficient
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Innovation
• Quicker
• Cheaper
• More efficient
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Innovation
• Quicker
• Cheaper
• More efficient
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Innovation
• Quicker
• Cheaper
• More efficient
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Innovation
• Quicker
• Cheaper
• More efficient
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Innovation
• Quicker
• Cheaper
• More efficient
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Challenges
• Identify distinctive skills and talents
• Capabilities that cannot be replaced by: – advanced systems– less costly workers
supported by technology– standard processes– people armed with
online self-help tools.
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Latent Legal Markets• Social and working lives can
benefit from legal guidance • Lack of resources or
courage to secure legal advice
• Vast resources available • Government’s 2,500
websites • Innumerable voluntary legal
services sector websites• Practical, punchy legal
guidance.
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Niche Players
• Industry focus• Level of expertise • Customer service
orientation• Ability to get the job
done• Cost base
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Niche Players
• Industry focus• Level of expertise • Customer service
orientation• Ability to get the job
done• Cost base
www.harveyingram.com
Niche Players
• Industry focus• Level of expertise • Customer service
orientation• Ability to get the job
done• Cost base
www.harveyingram.com
Niche Players
• Industry focus• Level of expertise • Customer service
orientation• Ability to get the job
done• Cost base
www.harveyingram.com
Niche Players
• Industry focus• Level of expertise • Customer service
orientation• Ability to get the job
done• Cost base
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New industries?
Smart systems and processes:– guiding – advising– drafting – researching– problem-solving
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New attitudes?
Smart systems and processes:– guiding – advising– drafting – researching– problem-solving
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New techniques?
Smart systems and processes:– guiding – advising– drafting – researching– problem-solving
• Semantic web?
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Rainmaking
• Disintermediation• Smart systems• New ways of entering
supply chains • Emergence of “legal
hybrids”
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Establishing a Brand
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Lawyers through time
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Questions
john.stobart@harveyingram.com
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