ROLE DESCRIPTION

VOLUNTEER RECEPTIONIST / ADMINISTRATOR

Based at Headway Centre, Frenchay

Reports to: HR, Admin & Facilities Manager and Services Administrator

The role, which is a customer facing one working with vulnerable adults who have suffered a brain injury, will involve:

Reception Duties:

o welcoming Service Users to the Centre, recording attendance or absence;o receiving daily cash from Service Users for teas/coffees and planned activities;o greeting visitors to the Centre and making appointments;o dealing with postal and courier deliveries to the Centre including incoming and

outgoing daily mail;o answering and directing telephone enquiries, taking and delivering messages;o recording support workers arrival at and departure from outreach sessions, and

following up if support workers fail to make contact; o contacting service users if support workers are delayed for outreach session;o liaising with transport providers, supporting staff and other professionals, using

telephone and email;

Other Administration:

o issuing and distributing information, leaflets, brochures and alikeo assisting the Services, Support Outreach, Admin, HR, Fundraising and

Bookkeeping teams.o researching information for service user activities and helping to plan/book rooms,

venues and travel arrangements where required;o photocopying and filing duties to include making up new files;o sending correspondence by post or email, printing and laminating posters;o inputting updated information into service user / support records & databases;o reporting and recording building repair and maintenance problems;o any other general clerical tasks which fall within the scope of the role.

Desirable Skills / Experience:

experience of working in a reception/administration or front facing office customer services role; strong organisational skills and the ability to maintain discretion and confidentiality; a reasonable level of numeracy as the role will involve handling cash/payments; a methodical, flexible and unflappable approach, with an eye for detail; confident telephone manner & interpersonal skills and ability to manage calls with sensitivity; basic experience of using Microsoft Office packages – particularly Word, Excel and Outlook..

January 2016