- 1. We go into most meetings intent on changing minds. In
Dialogue, we go into meetings open to having our minds changed. -
Anonymous SMART Conversations Copyright, 2010
2. SMART Conversations Presented to Jacksonville, FL - Public
Workshop July 26, 2010 Facilitators: Robert Zinsser Paul Weisman 3.
Principle 1:Connecting Precedes Content
- Rank the 5 cards by which ones best describe you,from 1 (most)
to 5 (least). Discard the two cards (4 & 5) that least describe
you face up on the table.
- Stand up and mingle to talk about your cards. Trade if you find
cards that better describe you, always maintaining 3 cards in your
possession.
- When the Instructor calls time, take your seat.
SMART Conversations Copyright, 2010 4. Herrmann Brain Dominance
Instrument Logical Analytical Fact-based Quantitative Holistic
Intuitive Integrating Synthesizing Sequential Organized Detailed
Planned Interpersonal Feeling based Kinesthetic Emotional Yellow
Red Blue Green Limbic Mode Cerebral Mode Left Mode Right Mode SMART
Conversations Copyright, 2010 5. The Essence of SMART
Conversations
- Self Awareness/Personal Mastery
- Align the Impact of your communication withyour Intent
- A Language Technology called Dialogue
- Change the culture by changing the conversation
- Use SMART Conversations to develop sharedvision, synergy and a
learning organization
SMART Conversations Copyright, 2010 6. Five Principles of SMART
Conversations
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- ConnectingPrecedes Content
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- Relationships areCo-Create d
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- Honor Others through SharedRespect
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- ValueShared Interestover Self Interest
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- SeekSynergythrough Shared Understanding
SMART Conversations Copyright, 2010 7. Whats Unique about SMART
Conversations ?
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- Principle based applies in all situations
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- Process based 80% experiential learning
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- Facilitation we engage in the material and learn together
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- Belief that The Wisdom is in the Room
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- 1-2-6-All teaching methodology
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- Fosters full participation
SMART Conversations Copyright, 2010 8. What is Dialogue?
- A conversation characterized by
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- The Unrestricted Flow of Thoughts & Feelings
SMART Conversations Copyright, 2010 9. Levels of Conversation
What is the intent? SMART Conversations L E A R N I N G Dispute
Discussion Debate Action-Driven Dialogue SMART Conversations
Copyright, 2010 10. SMART Conversations Model
SharedMeaning Authenticity Trust Avoid Attack Respect SMART
Conversations Copyright, 2010 11. The Do/Dont Skill
SMART Conversations Copyright, 2010 12. The 4 Ds of a Dialogue
Culture
SMART Conversations Copyright, 2010 13. Diversity Be Together
SMART Conversations Copyright, 2010 14. Principle 2:Relationships
are Co-Created Diversity: Be Together
AVOID ATTACK SMART Conversations Copyright, 2010 15. Trigger
Style Questionnaire
- Think of yourself in a relationship, personal, professional or
with your team. Imagine a time whenemotions are high , and you feel
emotionally invested in the conversation.
- On pp 37-43, circle the answer that best describes your
behavior and thinking at these tense times. Mark the answer that
describeshow you are likelyto respond.
- When finished, total your responses on pg. 45
SMART Conversations Copyright, 2010 16. Learning Curve:Moving
Out of Trigger Style
SMART Conversations Copyright, 2010 17. The Belief Map How
beliefs are formed & expressed EVENT Selected Observation Add
Meaning Conclusion Assumption + Emotion Dialogue V Meltdown SMART
Conversations Copyright, 2010 Trigger Style 18. Dialogue Talk
Together SMART Conversations Copyright, 2010 19. Principle 3: Honor
Others Through Shared Respect Dialogue: Talk Together Asking
Telling Engaged Listening SMART Conversations Copyright, 2010 20.
Engaged Listening Exercise
- Choose a partner. Designate one as A & one as B.
- Think of a situation, or a time in your life, that at first
seemed negative, but over time, turned out to be positive or
vice-versa.
- 1 minute Reflect on your own
- 3 minutes -Partner A shares story. Partner B listens. No
advice-giving, agreement or comments.
- When time is up, Partner Breflects feelings&summarizes
content , then asks,Did I get it?
SMART Conversations Copyright, 2010 21. What are the Emotional
& Dollar Costs of Undiscussables?
- When we dont talk about Undiscussables,we act them out.
- Each citizen must have the courage to be heard and the skills
to listen.
SMART Conversations Copyright, 2010 22. Tools for Surfacing
Undiscussables
- Have a conversation withpositive intent.Balance candor with
caring.
- Disclose : Reveal whatever feeling is making the conversation a
difficult one for you.
- Ask anOpen-Ended questionthat encourages a response.
- State Your Observationwithout blame.
SMART Conversations Copyright, 2010 23. Surfacing Undiscussables
Exercise
- Choose a partner and designate one to be A and one to be
B.
- By yourself - take a couple of minutes to write a short
- script for surfacing your Undiscussable, using one of the Tools
in
- Partner A will go first and describe their Undiscussable. Next
surface
- it with your partner using your script.Coach your partner after
they
- try out the script with you. Once Partner A is complete, switch
roles.
- When coaching each other, consider the following:
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- Did it open or close the conversation?
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- What changes would help open the conversation?
SMART Conversations Copyright, 2010 24. Discovery Think Together
SMART Conversations Copyright, 2010 25. Principle 4: Value Shared
Interest over Self Interest Discover: Think Together Who How/When
What Why Shared Interest Shared Strategy tegy You Me CommonGround
DivergentConversation ConvergentConversation SMART Conversations
Copyright, 2010 26. Dialogue Practice
- Consider the issue by yourself.
- Engage in a divergent conversation byexploring
- Be mindful of your trigger style and SMART Conversations
principles, concepts and skills.
SMART Conversations Copyright, 2010 27. Dialogue Question
- What does it take to create and maintain a great
organization?
SMART Conversations Copyright, 2010 28. Delivery Act Together
SMART Conversations Copyright, 2010 29. Diversity & Synergy
- Font Video - What are the parallels between Diversity &
Synergy you observed in the video, and your workplace?
SMART Conversations Copyright, 2010 30. Principle 5:Seek Synergy
through Shared Understanding Deliver: Act Together SMART
Conversations Copyright, 2010 31. What are the Benefits of a
Dialogue Culture?
- Createsreceptivity to change
- Sustains needed changes,including behaviors and business
strategies
- Stimulatescreativity and innovation
- Fosters businessresults through synergy
- Empowerslearning, teamwork and collaboration
- Instillsloyaltyin staff, members and stakeholders
SMART Conversations Copyright, 2010