1. We go into most meetings intent on changing minds. In Dialogue, we go into meetings open to having our minds changed. - Anonymous SMART Conversations Copyright, 2010

2. SMART Conversations Presented to Jacksonville, FL - Public Workshop July 26, 2010 Facilitators: Robert Zinsser Paul Weisman 3. Principle 1:Connecting Precedes Content

Rank the 5 cards by which ones best describe you,from 1 (most) to 5 (least). Discard the two cards (4 & 5) that least describe you face up on the table.

Stand up and mingle to talk about your cards. Trade if you find cards that better describe you, always maintaining 3 cards in your possession.

When the Instructor calls time, take your seat.

SMART Conversations Copyright, 2010 4. Herrmann Brain Dominance Instrument Logical Analytical Fact-based Quantitative Holistic Intuitive Integrating Synthesizing Sequential Organized Detailed Planned Interpersonal Feeling based Kinesthetic Emotional Yellow Red Blue Green Limbic Mode Cerebral Mode Left Mode Right Mode SMART Conversations Copyright, 2010 5. The Essence of SMART Conversations

Self Awareness/Personal Mastery

Align the Impact of your communication withyour Intent

A Language Technology called Dialogue

Change the culture by changing the conversation

Use SMART Conversations to develop sharedvision, synergy and a learning organization

SMART Conversations Copyright, 2010 6. Five Principles of SMART Conversations

• ConnectingPrecedes Content

• Relationships areCo-Create d

• Honor Others through SharedRespect

• ValueShared Interestover Self Interest

• SeekSynergythrough Shared Understanding

SMART Conversations Copyright, 2010 7. Whats Unique about SMART Conversations ?

• Principle based applies in all situations

• Process based 80% experiential learning

• Facilitation we engage in the material and learn together

• Belief that The Wisdom is in the Room

• 1-2-6-All teaching methodology

• • Engages all participants

• • Fosters full participation

• • Creates a safe space

SMART Conversations Copyright, 2010 8. What is Dialogue?

A conversation characterized by

• The Unrestricted Flow of Thoughts & Feelings

• Trust & Respect

• Shared Meaning

SMART Conversations Copyright, 2010 9. Levels of Conversation What is the intent? SMART Conversations L E A R N I N G Dispute Discussion Debate Action-Driven Dialogue SMART Conversations Copyright, 2010 10. SMART Conversations Model

• • • • Dialogue

SharedMeaning Authenticity Trust Avoid Attack Respect SMART Conversations Copyright, 2010 11. The Do/Dont Skill

Expect

Mean

Intend

Understand

Want

Support

Tolerate

SMART Conversations Copyright, 2010 12. The 4 Ds of a Dialogue Culture

Diversity Be together

Dialogue Talk together

Discover Think together

Deliver Act together

SMART Conversations Copyright, 2010 13. Diversity Be Together SMART Conversations Copyright, 2010 14. Principle 2:Relationships are Co-Created Diversity: Be Together

Personal Responsibility

Trigger Style

Belief Map

AVOID ATTACK SMART Conversations Copyright, 2010 15. Trigger Style Questionnaire

Think of yourself in a relationship, personal, professional or with your team. Imagine a time whenemotions are high , and you feel emotionally invested in the conversation.

On pp 37-43, circle the answer that best describes your behavior and thinking at these tense times. Mark the answer that describeshow you are likelyto respond.

When finished, total your responses on pg. 45

SMART Conversations Copyright, 2010 16. Learning Curve:Moving Out of Trigger Style

Event/Trigger Style AHA!

Event/Trigger Style AHA!

AHA!

Event/Trigger Style

Event/ AHA!

SMART Conversations Copyright, 2010 17. The Belief Map How beliefs are formed & expressed EVENT Selected Observation Add Meaning Conclusion Assumption + Emotion Dialogue V Meltdown SMART Conversations Copyright, 2010 Trigger Style 18. Dialogue Talk Together SMART Conversations Copyright, 2010 19. Principle 3: Honor Others Through Shared Respect Dialogue: Talk Together Asking Telling Engaged Listening SMART Conversations Copyright, 2010 20. Engaged Listening Exercise

Choose a partner. Designate one as A & one as B.

Think of a situation, or a time in your life, that at first seemed negative, but over time, turned out to be positive or vice-versa.

1 minute Reflect on your own

3 minutes -Partner A shares story. Partner B listens. No advice-giving, agreement or comments.

When time is up, Partner Breflects feelings&summarizes content , then asks,Did I get it?

Repeat with Partner B.

SMART Conversations Copyright, 2010 21. What are the Emotional & Dollar Costs of Undiscussables?

Review P. 81

When we dont talk about Undiscussables,we act them out.

Each citizen must have the courage to be heard and the skills to listen.

• • • • - The American Promise

SMART Conversations Copyright, 2010 22. Tools for Surfacing Undiscussables

Ask forpermission. P. 89

Have a conversation withpositive intent.Balance candor with caring.

Disclose : Reveal whatever feeling is making the conversation a difficult one for you.

Use theDo/Dont Skill.

Ask anOpen-Ended questionthat encourages a response.

State Your Observationwithout blame.

SMART Conversations Copyright, 2010 23. Surfacing Undiscussables Exercise

Choose a partner and designate one to be A and one to be B.

By yourself - take a couple of minutes to write a short

script for surfacing your Undiscussable, using one of the Tools in

your handout.

Partner A will go first and describe their Undiscussable. Next surface

it with your partner using your script.Coach your partner after they

try out the script with you. Once Partner A is complete, switch roles.

You have 3 mins. each.

When coaching each other, consider the following:

• Did it work?

• Did it open or close the conversation?

• What changes would help open the conversation?

SMART Conversations Copyright, 2010 24. Discovery Think Together SMART Conversations Copyright, 2010 25. Principle 4: Value Shared Interest over Self Interest Discover: Think Together Who How/When What Why Shared Interest Shared Strategy tegy You Me CommonGround DivergentConversation ConvergentConversation SMART Conversations Copyright, 2010 26. Dialogue Practice

Consider the issue by yourself.

Engage in a divergent conversation byexploring

• Scope

• Significance

• Possibilities

Be mindful of your trigger style and SMART Conversations principles, concepts and skills.

SMART Conversations Copyright, 2010 27. Dialogue Question

What does it take to create and maintain a great organization?

SMART Conversations Copyright, 2010 28. Delivery Act Together SMART Conversations Copyright, 2010 29. Diversity & Synergy

Font Video - What are the parallels between Diversity & Synergy you observed in the video, and your workplace?

SMART Conversations Copyright, 2010 30. Principle 5:Seek Synergy through Shared Understanding Deliver: Act Together SMART Conversations Copyright, 2010 31. What are the Benefits of a Dialogue Culture?

Createsreceptivity to change

Sustains needed changes,including behaviors and business strategies

Stimulatescreativity and innovation

Fosters businessresults through synergy

Empowerslearning, teamwork and collaboration

Instillsloyaltyin staff, members and stakeholders

SMART Conversations Copyright, 2010