Post on 09-Jun-2015
description
ITIL® Intermediate Lifecycle (SO)Certification a brief Introduction
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Lets set up Framework
About ITIL®.
ITIL® Levels.
ITIL® Intermediate.
ITIL® Intermediate Lifecycle –Service Operation.
BOOSTurSKILLS Training Benefits.
Preferred for.
ITIL® Lifecycle SO Certification Eligibility Criteria.
BOOSTurSKILLS course Structure.
Exam structure.
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About ITIL®
Information Technology Infrastructure Library ITIL®
ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely
accepted approach to IT Service Management (ITSM).
The training program & certification designed to lead the participants to an internationally recognized certification from the UK & AXELOS.
Provides the set of best practices from public private sectors world wide.
ITIL® is aligned with various international quality standards including ISO/IEC 20000.
ITIL® framework is intended to enhance the quality of IT service management
within your individual organization.Copyright BOOSTurSKILLS 2014
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ITIL® Levels
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ITIL® Intermediate
ITIL® Intermediate comprises of modular structure with different focus in each module
Two modules under Intermediate framework : 1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area) 2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or more processes)
Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual Service Improvement.
Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support & Analysis, Planning Protection & Optimization.
Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.
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ITIL® Intermediate –Lifecycle Service Operation (SO)
ITIL Intermediate Lifecycle Module- Service Operation (SO)
Provides deep level of understanding to candidates looking to focus on the use of process and practice elements and the management capabilities needed to deliver quality Service Management practices.
The Service Operation module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.
Capability modules which would enhance your knowledge gained from this module is
Operational Support & Analysis and Release, Control & Validation (RCV)
Provide 3 credits under ITIL® Intermediate Lifecycle stream.
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BOOSTurSKILLS Training Benefits
Enhances knowledge from proven best practices in the delivery or support of IT
services.
Get trained by Trainers having more than 15 years of industry experience & become
well versed with quality IT service delivery.
Avail course ware in line with ITIL® – Framework, Version 2011.
Get exam guidance & project management tips from Subject Matter Experts(SME).
Be part of Domain Specific Professional network (ProNet) group & explore your
knowledge with latest updates.
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Preferred for Target group included but not restricted to:
CIOs.
CTOs.
IT Operations Manager.
IT Audit Manager.
IT security Manager
Service delivery Manager.
Operation support team member.
Project Manager.
Program Manager.
Team Lead.
IT Manager.
Configuration Manager
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Certification Eligibility CriteriaEducation
BackgroundBachelor’s Degree or more or global
equivalent university degree.
Pre requisite CertificationITIL 2011 FOUNDATION
Certificate.
Project Management Education
Not Required
Experience: Preferably TWO
years of experience in an IT Service Management environment.
Training Attended Training from an
Registered affiliated training Organization like
BOOSTurSKILLS
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BOOSTurSKILLS course Structure
Introduction to Service Operation.
Service Operations Principles.
Service Operation Processes.
Common Service Operation Activities.
DAY 1
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BOOSTurSKILLS course Structure
Organizing for Service Operation.
Technology Considerations.
Implementation of Service Operations.
Challenges, Critical Success Factors and Risks
DAY 2
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BOOSTurSKILLS course Structure
Doubt Clearing session, overall summary.
Exam Preparation and practice tests.
2 Mock Exam.
DAY 3
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ITIL® Intermediate Lifecycle SO Exam Overview
Exam Duration : 1.5 hour
Question type: Multiple choice with Scenario.
Passing: 70%
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