IT-enabled Business Innovation

Alison Freer 27th February 2012

Innovation: what, why & who?

Innovation success factors?

IT as an enabler

Overview:

Innovation is not just ‘Invention’

… ideas successfully applied

… invention + exploitation + persistence

Innovation =

How do we improve cash-flow?

• Global IT services business

• 40 countries

• 90000 employees

How do we improve cash-flow?

• Explored idea management technology

• Engaged all employees

• CEO sponsored clear business challenge

• On-line virtual campaign yielded $128M savings from ideas submitted

How do we maximise our R&D Investment?

• Global business

• Multiple suppliers with expertise

• High competition

• Time critical

How do we maximise our R&D expertise?

• Entrepreneurial leader

• Innovation Days

• Won over hearts & minds

• ‘Open Innovation’ campaign with suppliers = 90 new ideas

How do we improve stroke victim care?

• 1000s NE stroke victims

• 100s of medics involved in treating patients

• Time critical decisions hampered by poor information.

How do we improve stroke victim care?

•  www.capturestroke.com

•  Developed in close collaboration with medics

•  Agile development

•  Design thinking

Successful Innovation Engages the Crowd

Successful Innovation Requires a Toolkit

Successful Innovation is Enabled by IT

•  IT & Business strategies aligned

•  Collaborative Platforms

•  Scope for exploration & experimentation

•  IBM ‘Idea Jam’

•  40,000 ideas

•  10 new business ventures

•  $300M new revenue in 2 years

Successful Innovation is ‘Open’

Successful Innovation has Clear Sponsorship •  Idea Portfolio Manager

• Global Head of Collective Intelligence

• Chief Growth Officer

• Chief Innovation Officer

• Chief Inspiration Officer

• Chief Imagination Officer

• Chief Detonator

• Chief Lizard Wrangler

Successful Innovation Requires Diversity

•  Demographics

•  Personalities

•  Experience

•  Sectors

•  Life

Innovation Debate

•  How well does your organisation innovate?

•  Examples of good practise?

•  What needs to be addressed?

Contacts

colin.ashurst@durham.ac.uk alison@leadandtransformit.com

www.leadandtransformit.com

Photography credits: Alison Freer Instagram www.redboatcreative.com Google Images