Introduction to Neuro Linguistic Programming (NLP)

for the Business Analyst

Corrine ThomasNLP Trainer & Independent Consultant

12 April 2023

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My Journey in Business Analysis & NLP

The Business Analysis Profession

System Improvement

ProcessImprovement

Business Improvement

Scope

Authority

To be excellent as BA you need drive, confidence and a proactive attitude

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Benefits from using NLPBuilding effective relationships

Be more influential and able to challenge

Improved self awareness

New tools for exploring problems and opportunities

Choice and flexibility in handling difficult situationsIncreased

Confidence

ImprovedResilience

Better engagement and job satisfaction

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NLP – What is it?

A collection of ideas and tools that can help you with your life

More effective communication

Better motivation for yourself and others

More positive frame of mind

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NLP – What’s in a name?

NEURO

Concerns the brain and the things that go on in your mind. Also the rest of the neurological system including the 5 senses

LINGUISTIC

This relates to language, both spoken and non-spoken (body language)

PROGRAMMING

This is about behaviour and thinking patterns

NLP – A bit of HistoryBegan in early 1970's by Richard Bandler and John Grinder. They studied 3 leading psychotherapists

Fritz PerlsVirginia SatirMilton Erickson

Study of how we get successful and unsuccessful results in our lives

Studies human functioning in a quite structured and systematic manner

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Modelling Excellence

https://www.youtube.com/watch?v=tUsfT3_k10A

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TERRI TORY

FiltersDistortDeleteGeneralise

ValuesBeliefsLanguage

Internal Map

PicturesSoundsFeelingsSmellsTastesSelf-talk

State

Physiology

Behaviour

Results

Communication Model

The Senses SeeImagine

Light bulb momentPictureView

HearSounds

Music to my earsStrikes a chord

Noisy

FeelComfortableIt hit homeGet a grip

Fluffy

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The Senses

Let’s try it1. Eye Pattern Questions

2. Have a discussion about a recent holiday or a favourite hobby

• What did you do?• What did you see?• What sounds can you

remember?

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Thinking Patterns – Meta Programs

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TOWARDSThink in terms of goalsMotivated to have, get, achieve

AWAYWhat should be avoidedMotivated by problem to solve

Towards and Away from

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SPECIFIC Handle details better, treat information in sequences

GENERALWork in overview or conceptual level

General and Specific

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TASKTalks about process, systems, things people become objects in the process

RELATIONSHIPTalks about people, relationships, emotions, feelings

Task and Relationship

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Rapport

• What is it?• How would you define it?• Where do you use it?• Why is it useful?

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Building Rapport

Manage your State

Anchors

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Different Viewpoints

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Summary

https://www.youtube.com/watch?v=ne6tB2KiZuk

Want to Learn More?

• Notice your patterns• What motivates you?• How do you use your senses?• How do you put up barriers to your

success?• How do you do certain things well?• How do you think about your goals?

Try it – Increase your self awareness

Books I’ve found useful:– NLP Workbook – Joseph O’Connor– NLP for Dummies – Romilla Ready, Kate Burton– Business NLP for Dummies – Lynne Cooper– NLP at Work – Sue Knight– NLP for Work – Dianne Lowther– NLP for Success – Jeremy Lazarus

Corrine ThomasChoices Consulting & Coaching

Corrine@choices-coaching.co.ukwww.choices-coaching.co.uk0118 328 2743