Post on 21-Jan-2016
Introduction to Communication
What is communication?
The process of sharing information by using symbols to send and receive messages to create understanding.
Communication is dynamicVerbal/ nonverbal
message
Receiver/sender
FeedbackVerbal/
nonverbal
Sender/Receiver
The Elements of Communication• The sender- the person delivers the message• The receiver- the person who gets the
message• Verbal –words• Nonverbal- gestures , tone of voice and facial
expression• Channel- The sound waves, light waves, and
senses of touch by which messages are sent• Feedback= the verbal and nonverbal
responses to messages
Field of Experience
• Attitudes, lessons, perceptions, and values that an individual or group brings to a situation or a problem.
• Understanding is created where our fields of experience overlap.
Steps in the communication process
• Find ideas to talk about• Adjust your message for your audience• Decide the best way to present to your
audience/listener• Interpret feedback• Deal with verbal and nonverbal interference
Types of Noise
• Interference- Anything that gets in the way of understanding.
• Physical noise- sound that prevents a person from being heard.
• Psychological noise- thoughts and feelings that distract a person from listening.
• Semantic noise- words trigger negative feelings against the speaker or the content
Response feedback loop
Communication SettingsInformal Settings- casual , unstructured situations. Usually not planned ahead.
Formal Settings- situations that you can prepare for ahead of time.
Talking with family and friends Job and college interviews
Introducing people Group discussions
Giving instructions Debates and parliamentary procedure
Talking on the telephone Interpretive situations
Giving and receiving information in class
Public Speaking
Asking directions Electronic communications such as radio and television
texting
settings for communication
Formal Settings• Job and college interview• Group discussion• Public Speaking• Debates• Interpretive situations
• Electronic communication– Radio– Television– Youtube
Informal settings• Talking with family and
friends• Introducing people• Giving directions• Talking on the phone• Giving and receiving
information in class• Asking for directions
• Encoding- the process of turning ideas and feeling into verbal and nonverbal symbols. (The sender does this)
• Decoding finding the meaning of verbal and nonverbal symbols. (The receiver does this)