Interview with the CEOKurt von Koch, CEOBrian Haines, VP of Strategy

a n d 2 0 2 0 P ro d u c t Ye a r - i n - Re v ie w

Chris FiererSr. Dir.

Technical Product Management

2021 Managing the new “Now”and 2020 Product Year-in-Review

Joe KarbowskiCTO

Jeff RoofVP of Product

Travis KempGlobal Director of Analytics & Hardware

Joe KarbowskiCTO

Welcome!

Safe Space Solutions Hybrid Workplace

Available for download from www.fmsystems.com under Resources

WFH is here to stay• 2 to 3 days per week in the office

o Was less than 5% pre-pandemico More than 30% post-pandemic

Increased demand on space• Collaboration, ideation, & culture• Flexible meeting areas• Refuge for coworkers

No longer starts/stops at office door• Wholistic approach to occupant experience• Increased off-campus communication• Broader responsibility for workplace

MobileUI/UX Data Integration

How Will We Do This? 2021 Product Focus

Roadmap Accomplishments & Goals

Travis KempGlobal Director of Hardware & Analytics

2020 Recap

Brought together

• Rifiniti & Occupeye Products• Created Multiple End User Personas• Development and Product teams spanning 4 Countries & 3 Continents

=

Let's review what we accomplished...

• Customized congestion thresholds for floors/buildings• Alerts emailed to individuals or groups in near real time if

the usage thresholds are exceeded

2020 Recap: Congestion Alerts

• Enables cleaning actions in real time• Optimized for mobile• Provides employee ease of mind

2020 Recap: Cleaning Status View

2020 Recap: Environmental Sensors and Analytics

• Support for environmental views, heatmaps, and KPIs• Monitor environmental factors to meet LEED and WELL Building

standards

2020 Recap: Realtime UtilizationEnhancements

Usage by Room Type Matrix

• Each cell represents the current utilization % within the defined room type category

LiveView Utilization Enhancement

• Realtime utilization data displayed within LiveView

Now: OneFMS AnalyticsFuture home of FMS:Analytics and OneFMS Data views

Next: Data Warehouse

Integrating data across our Products and Platform for One:FMS

Future: Predictive AnalyticsApplying Analytics across our Product Portfolio

Best time to perform Maintenance

Recommended Room & Configuration

Recommended Building, Floor & Room

Recap: 2021 RoadmapUnified Analytics Platform

Built on top of our Analytics toolbox and across our Products.

OneFMS Data Views

• Consume data from across all FMS products

• PeopleCounter Dashboards

Q2: Pro Services Built Dashboards & SC Demos

2H: First General Release

Data Warehouse

• Scalable repository for all FMS Product data

• Single source of truth

Q1-Q2: Architecture prototype and dictionary

Predictive Analytics

• Move “utilization” effort to space analytics

• Data driven insights to help drive decisions

Q1: Data aggregation, design, and research

Q2: Modeling and Prototypes

Jeff RoofVP of Product

Focus on UI• Web Requests Responsive Design

• Mapview mobile UI

• RSO 365 Outlook Add-in

• Panels administration

Focus on functionality• Bi-directional exchange sync

• Simplified Services

• Return to Work business rules

• Health prompts and attestations

• Panel responsiveness

• REST API updates

2020 Recap

RSO365 RoadmapNow (Released)

• RSO365 add-in

• Bi-directional sync w/Exchange

Next (Q1-2021 Release)

• Advanced Scheduling view

• Multiple room reservations

• Recurring meetings

• Timeline view

Future Releases

• Services

• Floor plan view

Now (Released)

• MapView mobile UI

• Limit workspaces to one booking/day

• Setup/cleanup on workspaces

• Health prompts

Next (Q1 2021)

• Capacity Restrictions

• Approval of workspace bookings

• Track state – clean/used

Future

• Integrated floorplan management

MapView Roadmap

Now (Released)• Security enhancements

• Android and iOS feature parity

Next (Q1 2021)• Updated user interface

• Updated look and feel

• Improved landing page options

• Integration to floor plans

Future• Ability to add custom content

• Create service requests

NowSpace Roadmap

Note: coloring and branding not final

Recap: 2021 Roadmap

Mobile Experience• UI/UX on handheld

devices

In Progress - 1st update March/April

Increased connectivity

• Syncing reservations Panels, Mobile, MapView

Next Release 2021.1.1 / 12.77

Integrations• Data Integrations across

the platform

In Progress - Updates throughout 2021

• Common floorplan management and user experience

Starting Now - Second half of 2021

O365 Experience• Advanced view

• Services, etc.

Quarterly updates

Jeff RoofVP of Product

2020 RecapFMx User Created Dashboards

• Facility Maintenance data

• Space Management data

• Lease data

Released

FMx User Created Dashboards• Facility Maintenance data• Space Management data• Lease data

Now• Client Satisfaction

• Increase data access, stabilization• 2020.4.2, 2020.4.3, 2020.1.1

• UI/UX Update• Scripted Data Transfers

Next• Product Integration

Next - UI/UX RefreshUpdates to the User Experience

• Grid Views• Single Record & Multi-Edit Details• Module Navigation

Capacity Scenario Planning

Future - Support for Dynamic Zones

• Leverage existing framework• Ability to do pre-planning

• Zone creation & modification

• Occupancy ratios

Recap: 2021 RoadmapAll In on UI/UX!!

Now (Q1)

• Customer FeedbackDashboards

• Scripted Data Integration

Next (Q2)

• Incremental UX releases

• Product Integration

• Drawing Management System (Summer)

Future

• Continued UX releases

• Capacity Planning

• Open APIs

FMS:Platform

Jeff RoofVP of Product

Platform & Surrounding Ecosystem

Products/Applications

Core Services

Data Highway

APIs

Data Warehouse

FMSEstates

Privacy and Security Strategy

Response• FedRAMP -• Cybersecurity Maturity Model Certification (CMMC) - Sept '20• Contractual requirements for SOC 2 annual reports

FM:Systems Future• FedRAMP certified by Sep 2021• SOC 2 reports starting Jan 2022

2020: Released/Completed

FMS-Auth

FedRAMP• Finalize Partnership• RAR Assessment

One:FMS• NIST Certification• Simplify SaaS infrastructure• Consolidated processes and collaboration tools

FMS:Platform

Now

Hosting/IT• FedRAMP• Hired Director of Info Security• Inventory of Security needs

Drawing Management System• Vendor Review / Selection• Design and Development Started

Architecture• Data FMS:W → FMS:E (2021-Q1)

• Spatial Data• HR Data• Seat Assignments

Workplace

Employee

FMS:Platform 2021 Roadmap

Next

Drawing Management System (DMS)• Auto floor plan creation for

• FMS:Employee• FMS:Analytics

Data Subscription Services (DSS)• Spatial Data• HR Data• Seat Assignments

FedRAMP Certified FMS:Workplace• Workplace = Moderate - designation• Employee = “Tailored Low Impact” designation

Workplace

AnalyticsEmployee

2021 RoadmapFMS:Platform

Future

• Drawing Management System (DMS)• Data Subscription System (DSS)• Auto floor plan creation• Engineering Response to FedRAMP needs• SOC 2 (on going)

Workplace

AnalyticsEmployee

2021 RoadmapFMS:Platform

Security

• Engineering Response to FedRAMP needs

• SOC 2 (on going)

Data

• Data Subscription System (DSS)• Spatial Data

• HR Data

• Seat Assignments

Drawings

• Drawing Management System (DMS)• Auto floor plan creation

for

• FMS:Employee

• FMS:Analytics

Starting Now:Available Summer 2021

Starting Now:Available 2nd half 2021

2021 RoadmapFMS:Platform

Thank You