Sharifa HajjateLearning Coordinator

Dubai Women’s College

Workshop Rules

• Ask anytime

• Interact

• Share your experience, thoughts and ideas

What’s Social Media?!

Social Media refers to the use of web-based and mobile technologies to turn communication into an interactive dialogue

Few Examples

Just few of today’s tools.. The future is full of wonders

Micro-Blogging

• Immediate updates and responses from customers

• Needs high commitment and frequent updates

Social Network

• Build a community of engaged customers

• Raise awareness of your Brand, Products, Services

Blogs

• Raise your profile with blogging

• Leading constructive debates with your customers

Professional Networks

• Build an industry network that can generate business opportunities

• Can be used as a Recruitment Tool

Forums

• Use Forums to enhance your reputation

• Handle queries, customer service & troubleshooting

Make a Guess

Number of Users?!

Source: Dubai School of Government - Arab Social Media Report- Vol. 1, No. 2, May 2011

Source: Dubai School of Government - Arab Social Media Report- Vol. 1, No. 2, May 2011

Source: Dubai School of Government - Arab Social Media Report- Vol. 1, No. 2, May 2011

Source: Dubai School of Government - Arab Social Media Report- Vol. 1, No. 2, May 2011

Facebook Penetration Rate in GCC

Source: Dubai School of Government - Arab Social Media Report- Vol. 1, No. 2, May 2011

Social Media can provide a wonderful source for learning …..

Yet … This access can also pose a vast array of hazards…

eSafety Training

1- Staying Safe Online

Staying Safe Online

• Keep your personal life personal. Use privacy settings

• Keep your passwords private

• Think before you post

• Block / Report inappropriate communications

• Use your common sense

• Online life values shouldn’t be different than Real life values

2- Information Ethics

2- Information Ethics• Be susceptive

• Check “About us” on the site

• Follow the “Rule Of 3”

• Good citizenship rules apply online as well as offline

• Do proper citations when copying information online

Finally ….

Sharifa HajjateLearning CoordinatorDubai Women’s College

Sharifa.hajjat@hct.ac.ae

https://www.facebook.com/sharifa.hajjat

http://ae.linkedin.com/in/sharifahajjat