Listening 500

International Student Entry Program

Dialogue and Listening

Beth Soriano4 April 2012

BCIT, SW3 2765

Provincial Instructor Diploma Program (PIDP)CAPSTONE TEACHING DEMONSTRATION

Different Methods of Locating Main Ideas while Listening

Strategy 1: Listen to the first sentence; test the others against it.

Strategy 2: Listen for repeated words or ideas.

Strategy 3: Use your intuition.

Strategy 4: Create a sentence

using the 6 Ws.

LOCATING THE MAIN

Learning ObjectivesEssentials of Dialogue

Fields of conversation

Listening vs Hearing

Practices of Listening

Assumptions

The Three Essentials of Dialogue

Four Fields of Conversation

Enacting emerging futures

Primacy ofthe whole

Primacy ofthe parts

Re-enacting problems of the past

GenerativeDialogue

Presencing

ReflectiveDialogue

Inquiry

Talking nice

DownloadingPoliteness

Talking tough

Debate Clash

Source: Scharmer

Downloading Talking politely Saying what is

expected Repeating what we

already know, not noticing anything different, new

MAINTAINS THE STATUS QUORE-ENACTS PATTERNS OF THE

PAST

Talking Tough: Debating Saying what we think Speaking our minds openly,

even at the risk of fragmenting the system

Debating and making judgments

Debating

WE SEE MORE OF WHAT IS

THERE,

BUT CREATES NOTHING NEW

Reflective Dialogue: Inquiry

Calls for empathy: Seeing the world thru the eyes of the other

Requires us to be self-reflective: how things came to be and envision how it might be

Reflective Dialogue: Inquiry

Essential for deep change to occur

Allows us to participate in the future that is emerging.

WE CAN INFLUENCE THE WORLD AROUND US.

WE CAN WORK TOGETHER TO BUILD A NEW FUTURE.

Presencing

Meaning emerges not from any one person but from within the group.

Coming to dialogue is already an indication of commitment but the clarity of the purpose and the commitment of everyone only surfaces at this moment

Presencing Allows the group to discover its larger and

deeper shared purpose.

Vital for the success of deep change.

Tuning into the potential of the system and what is being born amid and through us.

• Assuming there is a right answer, and you have it

• Combative: participants attempt to prove the other side wrong

• About winning

• Assuming that many people have pieces of the answer, and that together they can craft a solution

• Collaborative: participants work together toward common understanding

• About exploring common ground

Debate versus Dialogue

Debate Dialogue

Debate versus Dialogue

Debate Dialogue

• Listening to find flaws and make counter-arguments

• Defending assumptions as truth

• Critiquing the other side’s position

• Defending one’s views against those of others

• Listening to understand, find meaning and agreement

• Revealing assumptions for reevaluation

• Reexamining all positions

• Admitting that others’ thinking can improve one’s own

Debate versus Dialogue

Debate Dialogue

• Searching for flaws and weaknesses in other positions

• Seeking a conclusion or vote that ratifies your position

• Searching for strengths and value in others’ positions

• Discovering new options, not seeking closure

Different Methods of Locating Main Ideas while Listening

Strategy 1: Listen to the first sentence; test the others against it.

Strategy 2: Listen for repeated words or ideas.

Strategy 3: Use your intuition.

Strategy 4: Create a sentence

using the 6 Ws.

LISTENINGCuriosity is aroused; there is learningExerting effortUnderstandingProcess what is being saidPerson remembersAttentive to the message

HEARINGInfo in and out

No effortNo real understandingJust hearing sound

Easily forgottenMessage is not given importance

Listening vs. Hearing

Four Practices: Listening

Listening

We always prepare to speak

but never to listen;

listening is taken for granted.

Difficult to do as we impose meaning on or interpret in our mind what people sayWe end up having our own interpretation

Four Practices: Listening

Listening togetherAllowing a “voice/meaning” to emerge from all

of us.

Things we have been thinking about similarly surface naturally.

The right next steps simply

becomes obvious.

Four Practices: Respecting

Opposing can come from a belief that you know better than every one else OR can come from a stance of acknowledging the wisdom in others.

To respect is to see people as having the right to speak.

Four Practices: SuspendingHow we see things: we can remain stuck and certain that our perspective is the correct one OR

We can put aside first our perspective and acknowledge the feelings and thoughts that arise without feeling compelled to act on them

To suspend is to by-stand with awareness in order to see what is happening more objectively