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Information Technology Department Request for Proposal

PreparedApril12,2017

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About SaintA SaintA’srichhistorydatesbacktoMilwaukee’searliestdays,beginningin1850astwoseparateorphanages.Aschildren’sneedsevolvedovertheyears,orphanagelifewasreplacedbyfostercareandtherapyservices.

Theoriginalparentorganizations—St.AemilianChildCareCenterandLakesideChildren’sCenter—mergedin1989asSt.Aemilian-Lakeside,Inc.,producingoneofWisconsin’slargestandmostsuccessfulnon-profit,non-sectarianhumanserviceagencies.

Asissuesaffectingchildrenandfamiliesbecamemorecomplex,St.Aemilian-Lakesidecontinuedtodevelopmorespecializedandvariedtreatmentservicesandmergedwithitschildwelfaresubsidiary,IntegratedFamilyServices,in2014tocreateSaintA.

Alwaysevolving,SaintAnowadvancesfostercare,educationandmentalhealthservicesforthousandsofchildren,familiesandadultsdaily.

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Information Technology at SaintA TheSaintAInformationTechnologydepartmenthashistoricallyusedamixedmodelofinternalstaffandexternalconsultantstomeetalloftheorganization’sneedsandtokeepupwiththedemandsofeverchangingtechnology.

SaintAhasarobustnetworkandmanyadvancedtechnologiesthatcanrequireanadvancedlevelofknowledgetomaintainandenhance.TheITdepartmentisresponsibleforprovidingtheinfrastructure,applicationsandservicescriticaltosupportingalltheprogramandadministrativestaff.IntotalthedepartmentsupportsfourcampusesCapitol,Summit,Mayfair,WestBendandapproximately500employees.

TheITdepartmenthasbeenprimarilyfocusedonthehelpdeskandnetworkinfrastructure.Thishasallowedforhighavailabilityofinfrastructureandsatisfactorycustomerserviceratingsforthehelpdesk.However,ithasnotallowedtheITdepartmenttoassistthebusinessneedsoftheorganizationandtobetterhelpcreateefficienciesandinnovationthroughouttheorganization.

Asaresult,thegoalistorealignthedepartmenttobettersupportthestrategicgoalsoftheorganization,anoutsourcefunctionsofthedepartmentthatwillbebetterservedbyexternalpartners.

TherearecurrentlyfourSaintAITEmployees:CIO,AdministrativeAssistant,CapitolBasedITSupport,andSummitBasedITSupport.SaintAisopentooptionsforSite-BasedSupportsuchasBadgeFlippingorsimplykeepingthetwoITSupportemployeesin-SaintA-house.

Transition SaintAiscurrentlyengagedwithanincumbentvendor.Specificservicestobedisplacedinclude:HelpDesk,EngineeringSupport,Administration,Backups,ServerPatching,NetworkMonitoring,TroubleShootingandFix.

ThesesystemsarecriticaltomaintenanceandsupportofSaintA’snetworkandsystems.TransitiontimelinewithdiscoveryanddesignstartingasearlyasJune1andIn-placeservicesbeginningonJuly1.

• RolesandresponsibilitiesofSaintA/Incumbent/newvendor• Incumbentvendorobligations• LevelofsupportprovidedbySaintAduringtransition• Riskmitigationstrategies• NewVendorperformancerequirementsduringthetransitionperiod

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Purpose of Request for Proposal SaintAislookingforinnovativeandefficientwaystohelpsupporttheITdepartmentandhelpmeetcurrentandfuturebusinessgrowth.

SaintAislookingforavendorrelationshipthatprovidesatransparentsupportstructure,empoweringSaintAwithinnovative,collaborative,andcustomizedtechnologysolutions.SaintAemphasizesastrategicapproachthathasthepotentialtoreduceoveralltechnologycosts.YourroleinthisrelationshipensuresthatoperationalrequirementsandefficienciesmeetSaintA’sfullestpotentialby:

• ImprovingWAN/LANsupportefficiency• ProactiveNetworkMonitoringandimmediateissueresolution• IncreasingWAN/LANsecurityandstability• Increasinginternalproductivityandeffectiveness• Providingremotesupportandtroubleshooting• Emergencyandoff-hourssupportcontacts• Providingintegratedtools,technologies,andaccesstohighlyskilledtechnicalexperts• Leveragingindustryknowledgeandwideskillsets• Dedicatedengineerorsingle-point-of-contactforissues,withbackupcontactsavailable• Companiesmayprovideon-sitesupportpersonnelatCapitalandSummit(BadgeFlip)orchoose

toworkwithcurrentSaintAsupporttechnicians• UpperLevelSupportteamphysicallyavailableatmaximumof1hourtoourlocationin

Milwaukee,WI

TheRFPisnotmeanttorestrictyourcompanyinyourresponse.Thereisanoutlineofinformationtoprovideandquestionstobeansweredforeachfunctionarea,buttheopportunityforyoutoexpandinyourresponseinanywayyouseefit.SaintAislookingforwhatsolutionyouareabletoprovidethatcouldenhancetheITdepartment.SaintAislookingforalongtermpartnership,notashorttermfix.

Functions up for Proposal • Helpdesk• NetworkMonitoring,MaintenanceandSupport• PCManagement• VoIPPhoneSystemManagement(Toshiba&Iwatsu)• ApplicationandDatabaseMaintenance• Backups&DisasterRecovery• UserAdministration• Discovery,Design,andDeploymentofServices

Technical Review of Confidential Documentation SaintAwillprovideadetailedoverviewtoitsconfidentialtechnologydocumentationWednesday,May3,2017from1:00–3:00PM.NOOTHERQUESTION/ANSWEROPPORTUNITIESWILLBEPROVIDED.Detailsofhardware,network,andapplicationtopographieswillbepresentedandPotentialBiddersmay

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askanyquestionsatthistime.Attendeeswillberequiredtosign-intothepresentationandprovidesignedcopiesofthenon-disclosureagreement.(SeeAppendix.)

Boundaries of Service ProposeddiscretionaryactivitiesresultinginbillablehoursneedtobeconsentedtobytheActingCIObeforetheseactivitiescanbecarriedout.

Confidentiality ThisRFPdocumentandyourproposalshouldbekeptconfidentialbetweenSaintAandyourcompany.NoquestionsrelatingtothisRFPshouldbedirectedtoanySaintAstaffmembers.TherewillbeaquestionandanswersessionfollowingtheTechnicalDocumentationOverviewPresentationattheSummitCampusWednesday,May3,20171:00PM.

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Service Level Agreement SaintA’sexpectationofyourproactivemonitoringandreactivesupportisatieredprioritizationofissues:Level1:Systemoutagecompletelystopsbusinessfunctionsformorethanonedepartmentintheorganizationormorethanfiveusers

Issuenotification(email/SMS):ImmediateInitialresponse:15minutesActiontime:ImmediateUpdateinterval:30-60minutesNon-activityescalation:60minutesMaximumtimetoresolution:12hours

Level2:Systemoutagecompletelystopbusinessfunctionsforsingledepartmentorlessthan/equaltofiveusers Issuenotification(email/SMS):Immediate Initialresponse:15minutes Actiontime:Immediate Updateinterval:2hours Non-activityescalation:4hours Maximumtimetoresolution:24hoursLevel3:Systemoutagethathasatemporaryworkaround Issuenotification(email/SMS):Immediate Initialresponse:15minutes Actiontime:Immediate Updateinterval:4hours Non-activityescalation:8hours Maximumtimetoresolution:24hoursLevel4:Nooutage;quote,information,systemquestion,orothernon-outagerequest Initialresponse:onebusinessday Actiontime:1-3businessdays Updateinterval:twobusinessdays Non-activityescalation:twobusinessdays Maximumtimetoresolution:fivebusinessdays

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Proposal Deadlines and Criteria

Proposal Deadlines Wednesday,May17,2017at4:00PM

ASingle,Sealed,Unbound(BinderClipsareacceptable)Hard-Copyofyourproposalshouldbedeliveredto:

SaintA,3333NorthMayfairRoad,Suite110,Wauwatosa,WI53222

Pleaseconfirmyourcompany’sparticipationandthenumberattendingtheTechnicalDocumentsOverviewPresentationbyemailingSaintAITAdminAssistantTheresaBrown:TBrown@SaintA.org.

ProposalswillbereviewedonMay24,2017.FinalistsmaybeselectedtopresenttheirproposalsandanswerquestionsonTuesday,May30,2017.

Proposal Criteria Allproposalsmustcontain:

• Solutionoverviewforeachfunctionarea• Monthlycostbreakdownforeachfunctionareadetailingwhatwouldbeinthescopeof

agreementandwhatisoutofscopeofagreement.Providepricingforitemsconsideredoutofscopeofagreement.

• Additionalquestionsoutlinedineachfunctionarea.• Fivereferences(Name,Company,Title,Phone,Email,Engagementsummary)thatarecurrentor

pastcustomers.Atleasttworeferencesmustbeaneducationalinstitutionofsimilarsize.Similarmissionispreferred.Includethecompanyname,abriefdescriptionoftheproductand/orservicesyouprovided,howlongyouhaveservicedthecustomer,acontactpersonandtelephonenumber.

• AnswerstoquestionsoutlinedintheMisc.QuestionsSection.• Basicinformationaboutyourcompany;e.g.,whetherprivatelyorpubliclyowned,numberof

yearsinbusiness,statesandinternationallocationsinwhichitdoesbusiness,biographiesofkeypersonnelthatwillbeworkingwithSaintA,andotherbackgroundinformationthatmayberelevanttoSaintA.

• Anystrategicbusinesspartnersoralliances,describetheirroleinyouroperations,andstatewhytheymightbeofpotentialvaluefortheProject.

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RequiredElementsGrid

YouwillbeevaluatedmainlybasedonthecriteriasetforthinAppendix,theRequiredElementsGrid,aswellas:

• AppropriatenessforSaintA• Costs• LocalMulti-tieredSupportPresence• References• SkillsandAbilities• SupportHours• TermsandConditions• AttendanceatTechnologyDocumentationOverviewPresentation

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Outsource Functions Thethreefunctionareasupforproposalaredescribedinmoredetailbelow.AnyadditionalinformationneededcanbeprovidedduringtheQ&Asession.

Function 1: Help Desk, User Administration, VoIP SaintAsupportsapproximately431employeesonfourcampuses:Capitol,Summit,Mayfair,andWestBend.Additionally,approximately300studentsaresupportedinoneschool.Thereare795SaintAissueddevices(232Surfaces,129Chromebooks,11iPads,104desktops,345laptops)usedinoffices/programs,schools,andinthefield.Manyemployeesaremobileandworkoutoftheoffice(school,client’shome,employee’shome,etc.).Additionalemployeesinseveralresidentialprograms,staffwork24/7andhaveoffhoursneedsduringtheirshifts.

Ticketing Theincumbentserviceproviderprovidestrouble-ticketingserviceforhelpdesktickets.Ticketscanbeproducedeitherbyaphonecall,email,orportalentrybyauserorserviceprovider.Averagenumberofticketspermonthopenedandclosedis±400.

Additional Items to Include in Proposal • HelpdeskQ1:Whatareyourhoursofsupport?Doyouoffer24/7support?• HelpdeskQ2:Howcanusersrequestsupport?Email?Phone?Throughhelpdesksoftware?• HelpdeskQ3:Doyouhaveacontactpreferenceforhowendusersstartaticket?• HelpdeskQ4:Whathelpdesksoftwaredoyouuse?• HelpdeskQ5:Isyourhelpdeskbrokenintodifferenttiersofsupport?Ifso,howisyourstaff

assignedtoeachtier?• HelpdeskQ6:Pleasegiveanoverviewoftheskillsetofyourstaffthatperformthisfunction.• HelpdeskQ7:DescribethemethodologybywhichyouinformSaintAofopentickets,

resolutions,etc.

Function 2: Network Monitoring; Server Hardware, Application & Database Maintenance and Support; Backups & Disaster Recovery TheITDepartmentwiththeassistanceofexternalconsultantssupportsallnetworkinfrastructurethroughouttheorganization.Upgradesareperformedwiththeassistanceofexternalconsultants.

SaintAcarriessupportonallcorehardwareandsoftware.

Data Center SaintA’smaindatacentersarelocatedattheCapitalandSummitcampuses.TheseDataCentershostallinternalapplications,databases,andnetworkinfrastructureutilities.

ComponentsoftheDataCenter:

• 20Physicalservers(WS2003)• 63Virtualservers(VMWare,WS2012R2)

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• 36CiscoSwitches,6CiscoRouters,3CiscoASAs• 2MerakiWirelessFirewallsand51accesspoints

OtherDevicesandSystems

• 18MimioInteractiveWhiteboards• 22Projectors• 2Mondopads(videoconferencing)• ToshibaandIwatsuVOIPsystemswithover400phones• 4SecurityCameras,and129cardreadersforaccesscontrol• TrendMicroendpointsecurity• AHSAYbackupappliance,withreplicationtoWestAllislocation• HPSAN• APCBackupbatteryunits• MicrosoftExchange2013–3Instances• CiscoANYconnectVPN

Connectivity TheSaintAnetworkisahybridmodelwith:

• PTPsites(3sites).SomeofthesiteshavealocalconnectionforInternet.CarriersareLevel3andAT&T.

Additional Items to Include in Proposal • NetworkQ1:Whattools(networkmonitoring,etc.)thatyouusewouldreplacecurrentSaintA

tools?• NetworkQ2:Forthefollowingtechnologies,pleaselistoutthenumberofemployeesyouhave

onstaffwithexperiencewiththetechnology,theirlevelofexperience(beginner,intermediate,advanced)andanycertificationstheyhavewiththetechnology.Ifyoudonothavestaffwithexperience,pleaselistwhatpartneryouwoulduseforsupport:

o HelpDeskTicketingSystemo Citrixo CiscoSwitches,Routers,andFirewallso Exchangeo VMWareo HPServerHardware

Function 3: Endpoint Management: PC Management; Discovery, Design & Deployment of Services TheITDepartmentcurrentlysupportsapproximately800SaintAissueddevices(232SurfacePros,129Chromebooks,11iPads,104desktops,345laptops)throughouttheorganization.Devicesareusedbybothemployeesandstudents.TheWindowsOperatingSysteminplaceonalllaptopsanddesktopsisWindows7;SurfaceProsareonWindows10.

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Additional Items to Include in Proposal • EndpointQ1:Howwouldyouhandlescheduleddevicereplacements?• EndpointQ2:Howwouldyouapplyastandardimagetoendpoints?• EndpointQ3:Howwouldyouhandledevicepartsandlaborrepairs?• EndpointQ4:Howwouldyouhandlecomputerpatchingandsecurity?• EndpointQ5:Doyousellorworkwithacomputerreseller?Whatkindofbulkdiscountscanyou

offer?• EndpointQ6:Ifyourcompanyisnotcapableofmanagingsomeofthesepieces,wouldyouusea

thirdpartytomanagethis?Ifyes,pleaseprovidedetails.

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Additional Questions 1. DefineInitialResponseMethodologyandTerms.Telluswhatwecanexpectinaresponsefrom

youtofixanissueorprovideservice.2. Provideanoverviewofyourcompanyincludingyourcurrentservices,yourhistory,andcurrent

financialinformation.3. Whattechnologycompaniesdoyoucurrentlyhavepartnershipswith?IE:Microsoft,VMWare,

EMC,etc.4. Whatpercentageofyourtechnologystaffarefulltimestaffandwhatpercentageare

contracted?5. Whatbackgroundchecksdoyourunonyouremployees?Doanyofyouremployeescarry

specialclearances?6. Howwillyouhandlethecosttotraveltoanyofourremotesites?Isthisincludedinyourcost

proposalorchargedseparately?7. Willyouengageanythirdpartiestosupportanyofourtechnologiesorlocations?Ifso,please

describeforwhattechnologiesandthethirdpartiesyouwoulduse.8. Whatisconsideredinscopeandwhatisconsideredaproject?Howdoyouchargeforprojects?9. DoyouhaveastandardSLAordoyouworkwithcustomerstodevelopthese?Pleaseprovide

sampleSLAsforanyofthefunctionareasyouareproposingsolutions.10. Whatisyourstandardcontractlength?Whatoutclausesdoyouprovide?11. Pleasedescribetheprocessofknowledgetransfer,thetransitionperiod,andhowlongthe

transitionperiodwilltake.12. Doyouhaveanyexperienceinobtaininggrantsfortechnologies?13. DoyouhaveanyexperiencewiththeeRateprogram?

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Network Diagrams SaintAWAN

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MayfairCampus

SaintA NETWORK

Patch Cable Legend

DMZ

All other colors are general use

Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks

NON-EC Links

Not Connected

Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)

Legacy VLAN

OF 7

SIZE FSCM NO DWG NO REV

SCALE 1 : 1 SHEET 2LASTMODIFIED

DRAWNBYREVIEWEDBY

MX80: INETCKT: 147566944 / 8901

200Mb/40Mb - SMF

MX80: 2:

sainta-fond-du-lacMeraki MX80

INET:LAN:

ATTINTERNET

St. Aemilian MayFair Site Detail

01.30.17

LAN

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CapitolCampus

SaintA NETWORK

Patch Cable Legend

DMZ

All other colors are general use

Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks

NON-EC Links

Not Connected

Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)

Legacy VLAN

OF 7

SIZE FSCM NO DWG NO REV

SCALE 1 : 1 SHEET 3LASTMODIFIED

DRAWNBYREVIEWEDBY

2911: G0/1

5520: G0/12911:G0/0

10Mb

3500: MULTIPLE INTERFACES

2911: G0/23500: 1

VLAN 250

5512: G0/0CKT:10Mb

f-sal-milw-1Cisco 5512X

G0/0:(Outside)G0/1:(Inside)

r-sal-milw-1Cisco 2911

G0/0:(WAN)G0/1:(VPN)G0/2:(LAN)

LEVEL 3INTERNET

St. Aemilian Capitol Site Detail 1.0.3

CWA

SUMMIT(WA)

SiSis-sal-CORE-1

HP 3500YL

VLAN 250 TWTVLAN 1 DEFAULT_VLANVLAN 10 Administration

VLAN 20 StudentsVLAN 30 GuestsVLAN 40 Voice

VLAN 101 Staff_AVLAN 102 Staff_BVLAN 103 Staff_CVLAN 104 Staff_EVLAN 105 Staff_FVLAN 106 Staff_GVLAN 107 Staff_HVLAN 108 Staff_IVLAN 109 Staff_JVLAN 110 Staff_KVLAN 111 Staff_MVLAN 200 Mgmt

s-cwa-CORE-1: 143500: 2

VLAN 1, 10, 20, 30, 40

LANSWITCHES

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SummitCampus

SaintA NETWORK

Patch Cable Legend

DMZ

All other colors are general use

Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks

NON-EC Links

Not Connected

Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)

Legacy VLAN

OF 7

SIZE FSCM NO DWG NO REV

SCALE 1 : 1 SHEET 4LASTMODIFIED

DRAWNBYREVIEWEDBY

2911: G0/1

5520: G0/12911: G0/0

10Mb

2911: G0/22910: 1

VLAN 250

5512: G0/0CKT:10Mb

f-sal-wall-1Cisco 5512X

G0/0: (Outside)G0/1: (Inside)

r-sal-wall-1Cisco 2911

G0/0:(WAN)G0/1:(VPN)G0/2:(LAN)

LEVEL 3INTERNET

St. Aemilian Summit/West Allis Site Detail 1.0.3

01.30.17

CAPITOL

2910: MULTIPLE INTERFACES

SiSiIFS-SW01HP 2910

VLAN 250 TWTVLAN 1:VLAN1VLAN 2:VLAN2VLAN 3:VLAN3VLAN 4:VLAN4VLAN 5:VLAN5VLAN 6:VLAN6

VLAN 100:TRANSITVLAN 199:VLAN199VLAN 201: Server_1VLAN 202:Server_2

LANSWITCHES

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SaintA NETWORK

Patch Cable Legend

DMZ

All other colors are general use

Link Legend

Management VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks

NON-EC Links

Not Connected

Link Names/Speeds

Fast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)

Legacy VLAN

OF 7

SIZE FSCM NO DWG NO REV

SCALE 1 : 1 SHEET 5LASTMODIFIED

DRAWNBYREVIEWEDBY

MX64W: INETCKT: 139956172 / 8901

45Mb/6Mb

MX80: 3, 4:

*2 non-EC cables*

sainta-west-bendMeraki MX64W

INET:LAN:

ATT UVERSE

INTERNET

St. Aemilian West Bend Site Detail 1.0.1

LAN

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CapitolWestAcademy

SaintA NETWORK

Patch Cable Legend

DMZ

All other colors are general use

Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks

NON-EC Links

Not Connected

Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)

Legacy VLAN

OF 7

SIZE FSCM NO DWG NO REV

SCALE 1 : 1 SHEET 6LASTMODIFIED

DRAWNBYREVIEWEDBY

2911: G0/2

2911: G0/12910: 19

VLAN 1, 10, 20, 30, 40, 110, 120

5512: G0/12911: G0/0

10Mb

5512: G0/0CKT:10Mb

f-cwa-milw-1Cisco 5512X

G0/0: (Outside)G0/1: (Inside)

r-cwal-milw-1Cisco 2911

G0/0: (WAN)G0/1: (LAN)

LEVEL 3INTERNET

St. Aemilian CWA Academy Site Detail 1.0.3

01.31.17

SA LAN

2910: MULTIPLE INTERFACES

CAPITOL SiSis-cwa-CORE-1

HP 2910VLAN 1: DEFAULT_VLAN

VLAN 10:AdminVLAN 20:StudentsVLAN 30:GuestsVLAN 40: Voice

VLAN 110: Admin_CWAVLAN 120 Students_CWA

s-sal-CORE-1: 22910: 14

VLAN 1, 10, 20, 30, 40

LANSWITCHES

CAPITAL USERS USING VLAN 10, 20, 30, 40ON CWA LAN SWITCHES

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DomainTopography

SaintA NETWORK

Patch Cable Legend

DMZ

All other colors are general use

Link Legend

Management VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks

NON-EC Links

Not Connected

Link Names/Speeds

Fast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)

Legacy VLAN

OF 7

SIZE FSCM NO DWG NO REV

SCALE 1 : 1 SHEET 7LASTMODIFIED

DRAWNBYREVIEWEDBY

SA.local

IFS.pvt

SAL.local

x� All domains are two way, transitivex� Many people are members of the domain admins

group, so not much security to speak ofx� IFS has been retired, but still has a member

server. Incomplete migrationx� SAL domain should have been migrated to SA,

incomplete migration

Domain

Domain

DomainCWACADEMY.locDomain

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Non-Disclosure Agreement EachparticipantattendingtheTechnicalOverviewPresentationmustshowupwithasignedcopyoftheNon-DisclosureAgreement.

NONDISCLOSUREAGREEMENT

(Applicant)

THISAGREEMENTismadeandenteredintobyandbetweentheundersignedapplicantforanemploymentposition(“Applicant”)andSaintA,Inc.,(the“Organization”).

InconsiderationoftheOrganization’sagreementtoreviewtheapplicationof,andtograntaninterviewto,ApplicanttobeconsideredforanemploymentpositionwiththeOrganization,andothergoodandvaluableconsideration,thereceiptandsufficiencyofwhichareherebyacknowledged,ApplicantandtheOrganizationherebyagreeasfollows:

1. ConfidentialityObligations.ApplicantmaybeprovidedwithorhaveaccesstoConfidentialInformationoftheOrganizationduringtheinterviewprocess.Foraperiodof24monthsafterthedateofthisAgreement,ApplicantwillnotdirectlyorindirectlyuseordiscloseanyConfidentialInformationoftheOrganization.NothinghereinshalllimitthecommonlawoftortsorstatutoryprotectionfortradesecretswheresuchlawsprovidetheOrganizationwithgreaterprotectionsthanthosesetforthherein.

2. Definitions.

2.1 ConfidentialInformation.Theterm“ConfidentialInformation”meansallinformationof,aboutorrelatedtotheOrganizationorprovidedtotheOrganizationbyitsclientsordonorsthatisnotknowngenerallytothepublic.ConfidentialInformationincludesbutisnotlimitedto:(i)developmentorbusinessplans,financialinformation,clientinformation,informationregardingITstructure,donorinformation[updateasapplicable]personnelinformationandbusinessrecords;and(ii)informationwhichismarkedorotherwisedesignatedasconfidentialorproprietarybytheOrganization.

2.2 Exclusions.Notwithstandingtheforegoing,theterm“ConfidentialInformation”doesnotinclude,andtheobligationssetforthinthisAgreementdonotapplyto,anyinformationwhich:(i)canbedemonstratedbyApplicanttohavebeenknownbyhim/herpriortohis/herfirstcommunicationwithrepresentativesoftheOrganizationregardingApplicant’sinterviewforanemploymentposition;(ii)isorbecomesgenerallyavailabletothepublicthroughnoactoromissionofApplicant;(iii)isobtainedbyApplicantingoodfaithfromathirdpartywhodisclosessuchinformationtoApplicantonanon-confidentialbasiswithoutviolatinganyobligationofconfidentialityorsecrecyrelatingtotheinformationdisclosed;or(iv)isindependentlydevelopedbyApplicantwithoutuseofConfidentialInformation.

3. ReturnofRecords.UponrequestbytheOrganization’srepresentativesatanytime,ApplicantshallimmediatelyreturntotheOrganizationalldocuments,records,andmaterialsbelongingand/orrelatingtotheOrganizationandallcopiesofallsuchmaterialswhichmayhavebeenprovidedtoorobtainedbyApplicantduringthecourseofhis/herinterviewprocesswiththeOrganization.

4. ConfidentialityofInterviewProcess.Applicantmaynotdisclose,directlyorindirectly,theexistenceofthejobpostingorthefactthattheOrganizationisseekingtofillthepositionApplicantisinterviewingfor,toanythird-party,includingcurrentOrganizationemployees;provided,however,thatfollowingyourobtainingapromiseofconfidentialityforthebenefitoftheOrganizationfromyourattorney,spouseorimmediatefamilymember,youmaydisclosetheexistenceofthejobposting.

5. ApplicantAcknowledgments.Applicantacknowledgesandagreesthat(i)thescopeoftherestrictionscontainedinthisAgreementareappropriate,necessaryandreasonablefortheprotectionoftheOrganization’sbusiness,goodwill,andpropertyrights;(ii)theOrganizationwouldnotinterviewApplicantandconsiderApplicantforanemploymentpositionwiththeOrganizationwithouttherestrictionscontainedinthisAgreement;(iii)therestrictionsimposedinthisAgreementwillnotpreventApplicantfromearningalivingintheeventApplicantisnothiredbytheOrganization;and(iv)theOrganizationhasnotguaranteedorpromisedApplicantanemploymentpositionwiththeOrganizationtoinduceApplicanttoenterintothisAgreement.TheOrganizationretainsfullandabsolutediscretionoverthehiringdecisionandmayinitsdiscretionelectnotto

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hireApplicant.ApplicantfurtheragreesthattheOrganizationmaysendacopyofthisAgreementto,orotherwisemaketheprovisionshereofknownto,anyofApplicant’spotentialemployers.

6. Miscellaneous.

6.1 BindingEffect.ThisAgreementbindsApplicant’sheirs,executors,administrators,legalrepresentativesandassignsandinurestothebenefitoftheOrganizationanditssuccessorsandassigns.

6.2 EntireAgreement;AmendmentorWaiver.ThisAgreementcontainstheentireunderstandingbetweenthepartieswithrespecttothesubjectmatterhereof,andallpriordiscussions,negotiations,agreements,correspondenceandunderstandings,whetheroralorwritten,betweenApplicantandtheOrganizationwithrespecttothesubjectmatteraddressedinthisAgreementaremergedinitandsupersededbyit.NoprovisionofthisAgreementmaybeamendedorwaivedotherthaninwritingsignedbythepartyagainstwhomenforcementofsuchamendmentorwaiverissought.

6.3 InjunctiveRelief.ThepartiesagreethatdamageswillbeaninadequateremedyforbreachesofthisAgreementandinadditiontodamagesandanyotheravailablerelief,acourtshallbeempoweredtograntinjunctivereliefwithoutrequiringtheOrganizationtopostbond.

6.4 GoverningLaw.ThisAgreementshallbegovernedbyandconstruedinaccordancewiththesubstantiveandprocedurallawsoftheStateofWisconsin.

6.5 Consideration.ExecutionofthisAgreementisaconditionofApplicant’sinterviewprocesswiththeOrganizationandtheOrganization’sagreementtointerviewApplicantandconsiderhim/herforanemploymentpositionwiththeOrganizationconstitutestheconsiderationforApplicant’sundertakingshereunder.

6.6 ThirdPartyBeneficiaries.AnyOrganizationaffiliatesarethirdpartybeneficiarieswithrespecttoApplicant’sperformanceofhis/herdutiesunderthisAgreementandtheundertakingsandcovenantscontainedinthisAgreementandtheOrganizationandanyofitsaffiliates,enjoyingthebenefitsthereof,mayenforcethisAgreementdirectlyagainstApplicant.

APPLICANT

By:___________________________________________

Date:_________________________________________

SAINTA,INC.

By:___________________________________________

Date:__________________________________________

16207661.1

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Application Inventory • WindowsOfficeSuite2010Standard• FinancialEdge• ToshibaandIwatsuVoIPSystems• SecurePrint• Kaleidacare• Citrix• eWiSACWIS• Exchange/Outlook

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Required Elements Grid Usethisgridtodetermineifyoucanprovidethisservicestandard(Yes),asacustomelement(Partial),orisnotavailable(No).Ifaserviceispartial,includebusinesstermsandpricing.

Servicerequirement Yes/partial(terms&pricing)/noOff-hoursemergencysupport Singlepointofcontactforissues

SupportteamonehourfromMilwaukee,WI

Servicelevelagreementaccomodatesalltiers

Remotesupport 24-hourproactivesupportofinfrastructureandservers

Benchmarkingsystemsaudittopresentstatusofnetwork,identifyareasofimprovement

Analyzecurrentinfrastructureandimplementbest-practicesconfigurations

Consultonstrategicinitiativesrelatedtotechnologyupdates

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RFP Scoring Rubric • WrittenProposal25%• FunctionalRequirements25%• Cost40%• ReferenceCheck5%• AttendanceatTechnicalDocumentationReview5%

Scalability & Costs Fluctuations Ifthetotalnumberofuserschanges±20%providershouldsupplycostestimateadjustments.

Proposal Scope Thetermofacontractwillbeforoneyear,butissubjecttoannualrenewalaswellastoearlyterminationundercertaincircumstances.CostescalationatrenewalwillbecalculatednottoexceedatConsumerPriceIndex.