Information Technology Department Request for...
Transcript of Information Technology Department Request for...
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Information Technology Department Request for Proposal
PreparedApril12,2017
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About SaintA SaintA’srichhistorydatesbacktoMilwaukee’searliestdays,beginningin1850astwoseparateorphanages.Aschildren’sneedsevolvedovertheyears,orphanagelifewasreplacedbyfostercareandtherapyservices.
Theoriginalparentorganizations—St.AemilianChildCareCenterandLakesideChildren’sCenter—mergedin1989asSt.Aemilian-Lakeside,Inc.,producingoneofWisconsin’slargestandmostsuccessfulnon-profit,non-sectarianhumanserviceagencies.
Asissuesaffectingchildrenandfamiliesbecamemorecomplex,St.Aemilian-Lakesidecontinuedtodevelopmorespecializedandvariedtreatmentservicesandmergedwithitschildwelfaresubsidiary,IntegratedFamilyServices,in2014tocreateSaintA.
Alwaysevolving,SaintAnowadvancesfostercare,educationandmentalhealthservicesforthousandsofchildren,familiesandadultsdaily.
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Information Technology at SaintA TheSaintAInformationTechnologydepartmenthashistoricallyusedamixedmodelofinternalstaffandexternalconsultantstomeetalloftheorganization’sneedsandtokeepupwiththedemandsofeverchangingtechnology.
SaintAhasarobustnetworkandmanyadvancedtechnologiesthatcanrequireanadvancedlevelofknowledgetomaintainandenhance.TheITdepartmentisresponsibleforprovidingtheinfrastructure,applicationsandservicescriticaltosupportingalltheprogramandadministrativestaff.IntotalthedepartmentsupportsfourcampusesCapitol,Summit,Mayfair,WestBendandapproximately500employees.
TheITdepartmenthasbeenprimarilyfocusedonthehelpdeskandnetworkinfrastructure.Thishasallowedforhighavailabilityofinfrastructureandsatisfactorycustomerserviceratingsforthehelpdesk.However,ithasnotallowedtheITdepartmenttoassistthebusinessneedsoftheorganizationandtobetterhelpcreateefficienciesandinnovationthroughouttheorganization.
Asaresult,thegoalistorealignthedepartmenttobettersupportthestrategicgoalsoftheorganization,anoutsourcefunctionsofthedepartmentthatwillbebetterservedbyexternalpartners.
TherearecurrentlyfourSaintAITEmployees:CIO,AdministrativeAssistant,CapitolBasedITSupport,andSummitBasedITSupport.SaintAisopentooptionsforSite-BasedSupportsuchasBadgeFlippingorsimplykeepingthetwoITSupportemployeesin-SaintA-house.
Transition SaintAiscurrentlyengagedwithanincumbentvendor.Specificservicestobedisplacedinclude:HelpDesk,EngineeringSupport,Administration,Backups,ServerPatching,NetworkMonitoring,TroubleShootingandFix.
ThesesystemsarecriticaltomaintenanceandsupportofSaintA’snetworkandsystems.TransitiontimelinewithdiscoveryanddesignstartingasearlyasJune1andIn-placeservicesbeginningonJuly1.
• RolesandresponsibilitiesofSaintA/Incumbent/newvendor• Incumbentvendorobligations• LevelofsupportprovidedbySaintAduringtransition• Riskmitigationstrategies• NewVendorperformancerequirementsduringthetransitionperiod
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Purpose of Request for Proposal SaintAislookingforinnovativeandefficientwaystohelpsupporttheITdepartmentandhelpmeetcurrentandfuturebusinessgrowth.
SaintAislookingforavendorrelationshipthatprovidesatransparentsupportstructure,empoweringSaintAwithinnovative,collaborative,andcustomizedtechnologysolutions.SaintAemphasizesastrategicapproachthathasthepotentialtoreduceoveralltechnologycosts.YourroleinthisrelationshipensuresthatoperationalrequirementsandefficienciesmeetSaintA’sfullestpotentialby:
• ImprovingWAN/LANsupportefficiency• ProactiveNetworkMonitoringandimmediateissueresolution• IncreasingWAN/LANsecurityandstability• Increasinginternalproductivityandeffectiveness• Providingremotesupportandtroubleshooting• Emergencyandoff-hourssupportcontacts• Providingintegratedtools,technologies,andaccesstohighlyskilledtechnicalexperts• Leveragingindustryknowledgeandwideskillsets• Dedicatedengineerorsingle-point-of-contactforissues,withbackupcontactsavailable• Companiesmayprovideon-sitesupportpersonnelatCapitalandSummit(BadgeFlip)orchoose
toworkwithcurrentSaintAsupporttechnicians• UpperLevelSupportteamphysicallyavailableatmaximumof1hourtoourlocationin
Milwaukee,WI
TheRFPisnotmeanttorestrictyourcompanyinyourresponse.Thereisanoutlineofinformationtoprovideandquestionstobeansweredforeachfunctionarea,buttheopportunityforyoutoexpandinyourresponseinanywayyouseefit.SaintAislookingforwhatsolutionyouareabletoprovidethatcouldenhancetheITdepartment.SaintAislookingforalongtermpartnership,notashorttermfix.
Functions up for Proposal • Helpdesk• NetworkMonitoring,MaintenanceandSupport• PCManagement• VoIPPhoneSystemManagement(Toshiba&Iwatsu)• ApplicationandDatabaseMaintenance• Backups&DisasterRecovery• UserAdministration• Discovery,Design,andDeploymentofServices
Technical Review of Confidential Documentation SaintAwillprovideadetailedoverviewtoitsconfidentialtechnologydocumentationWednesday,May3,2017from1:00–3:00PM.NOOTHERQUESTION/ANSWEROPPORTUNITIESWILLBEPROVIDED.Detailsofhardware,network,andapplicationtopographieswillbepresentedandPotentialBiddersmay
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askanyquestionsatthistime.Attendeeswillberequiredtosign-intothepresentationandprovidesignedcopiesofthenon-disclosureagreement.(SeeAppendix.)
Boundaries of Service ProposeddiscretionaryactivitiesresultinginbillablehoursneedtobeconsentedtobytheActingCIObeforetheseactivitiescanbecarriedout.
Confidentiality ThisRFPdocumentandyourproposalshouldbekeptconfidentialbetweenSaintAandyourcompany.NoquestionsrelatingtothisRFPshouldbedirectedtoanySaintAstaffmembers.TherewillbeaquestionandanswersessionfollowingtheTechnicalDocumentationOverviewPresentationattheSummitCampusWednesday,May3,20171:00PM.
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Service Level Agreement SaintA’sexpectationofyourproactivemonitoringandreactivesupportisatieredprioritizationofissues:Level1:Systemoutagecompletelystopsbusinessfunctionsformorethanonedepartmentintheorganizationormorethanfiveusers
Issuenotification(email/SMS):ImmediateInitialresponse:15minutesActiontime:ImmediateUpdateinterval:30-60minutesNon-activityescalation:60minutesMaximumtimetoresolution:12hours
Level2:Systemoutagecompletelystopbusinessfunctionsforsingledepartmentorlessthan/equaltofiveusers Issuenotification(email/SMS):Immediate Initialresponse:15minutes Actiontime:Immediate Updateinterval:2hours Non-activityescalation:4hours Maximumtimetoresolution:24hoursLevel3:Systemoutagethathasatemporaryworkaround Issuenotification(email/SMS):Immediate Initialresponse:15minutes Actiontime:Immediate Updateinterval:4hours Non-activityescalation:8hours Maximumtimetoresolution:24hoursLevel4:Nooutage;quote,information,systemquestion,orothernon-outagerequest Initialresponse:onebusinessday Actiontime:1-3businessdays Updateinterval:twobusinessdays Non-activityescalation:twobusinessdays Maximumtimetoresolution:fivebusinessdays
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Proposal Deadlines and Criteria
Proposal Deadlines Wednesday,May17,2017at4:00PM
ASingle,Sealed,Unbound(BinderClipsareacceptable)Hard-Copyofyourproposalshouldbedeliveredto:
SaintA,3333NorthMayfairRoad,Suite110,Wauwatosa,WI53222
Pleaseconfirmyourcompany’sparticipationandthenumberattendingtheTechnicalDocumentsOverviewPresentationbyemailingSaintAITAdminAssistantTheresaBrown:[email protected].
ProposalswillbereviewedonMay24,2017.FinalistsmaybeselectedtopresenttheirproposalsandanswerquestionsonTuesday,May30,2017.
Proposal Criteria Allproposalsmustcontain:
• Solutionoverviewforeachfunctionarea• Monthlycostbreakdownforeachfunctionareadetailingwhatwouldbeinthescopeof
agreementandwhatisoutofscopeofagreement.Providepricingforitemsconsideredoutofscopeofagreement.
• Additionalquestionsoutlinedineachfunctionarea.• Fivereferences(Name,Company,Title,Phone,Email,Engagementsummary)thatarecurrentor
pastcustomers.Atleasttworeferencesmustbeaneducationalinstitutionofsimilarsize.Similarmissionispreferred.Includethecompanyname,abriefdescriptionoftheproductand/orservicesyouprovided,howlongyouhaveservicedthecustomer,acontactpersonandtelephonenumber.
• AnswerstoquestionsoutlinedintheMisc.QuestionsSection.• Basicinformationaboutyourcompany;e.g.,whetherprivatelyorpubliclyowned,numberof
yearsinbusiness,statesandinternationallocationsinwhichitdoesbusiness,biographiesofkeypersonnelthatwillbeworkingwithSaintA,andotherbackgroundinformationthatmayberelevanttoSaintA.
• Anystrategicbusinesspartnersoralliances,describetheirroleinyouroperations,andstatewhytheymightbeofpotentialvaluefortheProject.
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RequiredElementsGrid
YouwillbeevaluatedmainlybasedonthecriteriasetforthinAppendix,theRequiredElementsGrid,aswellas:
• AppropriatenessforSaintA• Costs• LocalMulti-tieredSupportPresence• References• SkillsandAbilities• SupportHours• TermsandConditions• AttendanceatTechnologyDocumentationOverviewPresentation
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Outsource Functions Thethreefunctionareasupforproposalaredescribedinmoredetailbelow.AnyadditionalinformationneededcanbeprovidedduringtheQ&Asession.
Function 1: Help Desk, User Administration, VoIP SaintAsupportsapproximately431employeesonfourcampuses:Capitol,Summit,Mayfair,andWestBend.Additionally,approximately300studentsaresupportedinoneschool.Thereare795SaintAissueddevices(232Surfaces,129Chromebooks,11iPads,104desktops,345laptops)usedinoffices/programs,schools,andinthefield.Manyemployeesaremobileandworkoutoftheoffice(school,client’shome,employee’shome,etc.).Additionalemployeesinseveralresidentialprograms,staffwork24/7andhaveoffhoursneedsduringtheirshifts.
Ticketing Theincumbentserviceproviderprovidestrouble-ticketingserviceforhelpdesktickets.Ticketscanbeproducedeitherbyaphonecall,email,orportalentrybyauserorserviceprovider.Averagenumberofticketspermonthopenedandclosedis±400.
Additional Items to Include in Proposal • HelpdeskQ1:Whatareyourhoursofsupport?Doyouoffer24/7support?• HelpdeskQ2:Howcanusersrequestsupport?Email?Phone?Throughhelpdesksoftware?• HelpdeskQ3:Doyouhaveacontactpreferenceforhowendusersstartaticket?• HelpdeskQ4:Whathelpdesksoftwaredoyouuse?• HelpdeskQ5:Isyourhelpdeskbrokenintodifferenttiersofsupport?Ifso,howisyourstaff
assignedtoeachtier?• HelpdeskQ6:Pleasegiveanoverviewoftheskillsetofyourstaffthatperformthisfunction.• HelpdeskQ7:DescribethemethodologybywhichyouinformSaintAofopentickets,
resolutions,etc.
Function 2: Network Monitoring; Server Hardware, Application & Database Maintenance and Support; Backups & Disaster Recovery TheITDepartmentwiththeassistanceofexternalconsultantssupportsallnetworkinfrastructurethroughouttheorganization.Upgradesareperformedwiththeassistanceofexternalconsultants.
SaintAcarriessupportonallcorehardwareandsoftware.
Data Center SaintA’smaindatacentersarelocatedattheCapitalandSummitcampuses.TheseDataCentershostallinternalapplications,databases,andnetworkinfrastructureutilities.
ComponentsoftheDataCenter:
• 20Physicalservers(WS2003)• 63Virtualservers(VMWare,WS2012R2)
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• 36CiscoSwitches,6CiscoRouters,3CiscoASAs• 2MerakiWirelessFirewallsand51accesspoints
OtherDevicesandSystems
• 18MimioInteractiveWhiteboards• 22Projectors• 2Mondopads(videoconferencing)• ToshibaandIwatsuVOIPsystemswithover400phones• 4SecurityCameras,and129cardreadersforaccesscontrol• TrendMicroendpointsecurity• AHSAYbackupappliance,withreplicationtoWestAllislocation• HPSAN• APCBackupbatteryunits• MicrosoftExchange2013–3Instances• CiscoANYconnectVPN
Connectivity TheSaintAnetworkisahybridmodelwith:
• PTPsites(3sites).SomeofthesiteshavealocalconnectionforInternet.CarriersareLevel3andAT&T.
Additional Items to Include in Proposal • NetworkQ1:Whattools(networkmonitoring,etc.)thatyouusewouldreplacecurrentSaintA
tools?• NetworkQ2:Forthefollowingtechnologies,pleaselistoutthenumberofemployeesyouhave
onstaffwithexperiencewiththetechnology,theirlevelofexperience(beginner,intermediate,advanced)andanycertificationstheyhavewiththetechnology.Ifyoudonothavestaffwithexperience,pleaselistwhatpartneryouwoulduseforsupport:
o HelpDeskTicketingSystemo Citrixo CiscoSwitches,Routers,andFirewallso Exchangeo VMWareo HPServerHardware
Function 3: Endpoint Management: PC Management; Discovery, Design & Deployment of Services TheITDepartmentcurrentlysupportsapproximately800SaintAissueddevices(232SurfacePros,129Chromebooks,11iPads,104desktops,345laptops)throughouttheorganization.Devicesareusedbybothemployeesandstudents.TheWindowsOperatingSysteminplaceonalllaptopsanddesktopsisWindows7;SurfaceProsareonWindows10.
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Additional Items to Include in Proposal • EndpointQ1:Howwouldyouhandlescheduleddevicereplacements?• EndpointQ2:Howwouldyouapplyastandardimagetoendpoints?• EndpointQ3:Howwouldyouhandledevicepartsandlaborrepairs?• EndpointQ4:Howwouldyouhandlecomputerpatchingandsecurity?• EndpointQ5:Doyousellorworkwithacomputerreseller?Whatkindofbulkdiscountscanyou
offer?• EndpointQ6:Ifyourcompanyisnotcapableofmanagingsomeofthesepieces,wouldyouusea
thirdpartytomanagethis?Ifyes,pleaseprovidedetails.
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Additional Questions 1. DefineInitialResponseMethodologyandTerms.Telluswhatwecanexpectinaresponsefrom
youtofixanissueorprovideservice.2. Provideanoverviewofyourcompanyincludingyourcurrentservices,yourhistory,andcurrent
financialinformation.3. Whattechnologycompaniesdoyoucurrentlyhavepartnershipswith?IE:Microsoft,VMWare,
EMC,etc.4. Whatpercentageofyourtechnologystaffarefulltimestaffandwhatpercentageare
contracted?5. Whatbackgroundchecksdoyourunonyouremployees?Doanyofyouremployeescarry
specialclearances?6. Howwillyouhandlethecosttotraveltoanyofourremotesites?Isthisincludedinyourcost
proposalorchargedseparately?7. Willyouengageanythirdpartiestosupportanyofourtechnologiesorlocations?Ifso,please
describeforwhattechnologiesandthethirdpartiesyouwoulduse.8. Whatisconsideredinscopeandwhatisconsideredaproject?Howdoyouchargeforprojects?9. DoyouhaveastandardSLAordoyouworkwithcustomerstodevelopthese?Pleaseprovide
sampleSLAsforanyofthefunctionareasyouareproposingsolutions.10. Whatisyourstandardcontractlength?Whatoutclausesdoyouprovide?11. Pleasedescribetheprocessofknowledgetransfer,thetransitionperiod,andhowlongthe
transitionperiodwilltake.12. Doyouhaveanyexperienceinobtaininggrantsfortechnologies?13. DoyouhaveanyexperiencewiththeeRateprogram?
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Network Diagrams SaintAWAN
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MayfairCampus
SaintA NETWORK
Patch Cable Legend
DMZ
All other colors are general use
Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks
NON-EC Links
Not Connected
Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)
Legacy VLAN
OF 7
SIZE FSCM NO DWG NO REV
SCALE 1 : 1 SHEET 2LASTMODIFIED
DRAWNBYREVIEWEDBY
MX80: INETCKT: 147566944 / 8901
200Mb/40Mb - SMF
MX80: 2:
sainta-fond-du-lacMeraki MX80
INET:LAN:
ATTINTERNET
St. Aemilian MayFair Site Detail
01.30.17
LAN
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CapitolCampus
SaintA NETWORK
Patch Cable Legend
DMZ
All other colors are general use
Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks
NON-EC Links
Not Connected
Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)
Legacy VLAN
OF 7
SIZE FSCM NO DWG NO REV
SCALE 1 : 1 SHEET 3LASTMODIFIED
DRAWNBYREVIEWEDBY
2911: G0/1
5520: G0/12911:G0/0
10Mb
3500: MULTIPLE INTERFACES
2911: G0/23500: 1
VLAN 250
5512: G0/0CKT:10Mb
f-sal-milw-1Cisco 5512X
G0/0:(Outside)G0/1:(Inside)
r-sal-milw-1Cisco 2911
G0/0:(WAN)G0/1:(VPN)G0/2:(LAN)
LEVEL 3INTERNET
St. Aemilian Capitol Site Detail 1.0.3
CWA
SUMMIT(WA)
SiSis-sal-CORE-1
HP 3500YL
VLAN 250 TWTVLAN 1 DEFAULT_VLANVLAN 10 Administration
VLAN 20 StudentsVLAN 30 GuestsVLAN 40 Voice
VLAN 101 Staff_AVLAN 102 Staff_BVLAN 103 Staff_CVLAN 104 Staff_EVLAN 105 Staff_FVLAN 106 Staff_GVLAN 107 Staff_HVLAN 108 Staff_IVLAN 109 Staff_JVLAN 110 Staff_KVLAN 111 Staff_MVLAN 200 Mgmt
s-cwa-CORE-1: 143500: 2
VLAN 1, 10, 20, 30, 40
LANSWITCHES
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SummitCampus
SaintA NETWORK
Patch Cable Legend
DMZ
All other colors are general use
Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks
NON-EC Links
Not Connected
Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)
Legacy VLAN
OF 7
SIZE FSCM NO DWG NO REV
SCALE 1 : 1 SHEET 4LASTMODIFIED
DRAWNBYREVIEWEDBY
2911: G0/1
5520: G0/12911: G0/0
10Mb
2911: G0/22910: 1
VLAN 250
5512: G0/0CKT:10Mb
f-sal-wall-1Cisco 5512X
G0/0: (Outside)G0/1: (Inside)
r-sal-wall-1Cisco 2911
G0/0:(WAN)G0/1:(VPN)G0/2:(LAN)
LEVEL 3INTERNET
St. Aemilian Summit/West Allis Site Detail 1.0.3
01.30.17
CAPITOL
2910: MULTIPLE INTERFACES
SiSiIFS-SW01HP 2910
VLAN 250 TWTVLAN 1:VLAN1VLAN 2:VLAN2VLAN 3:VLAN3VLAN 4:VLAN4VLAN 5:VLAN5VLAN 6:VLAN6
VLAN 100:TRANSITVLAN 199:VLAN199VLAN 201: Server_1VLAN 202:Server_2
LANSWITCHES
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SaintA NETWORK
Patch Cable Legend
DMZ
All other colors are general use
Link Legend
Management VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks
NON-EC Links
Not Connected
Link Names/Speeds
Fast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)
Legacy VLAN
OF 7
SIZE FSCM NO DWG NO REV
SCALE 1 : 1 SHEET 5LASTMODIFIED
DRAWNBYREVIEWEDBY
MX64W: INETCKT: 139956172 / 8901
45Mb/6Mb
MX80: 3, 4:
*2 non-EC cables*
sainta-west-bendMeraki MX64W
INET:LAN:
ATT UVERSE
INTERNET
St. Aemilian West Bend Site Detail 1.0.1
LAN
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CapitolWestAcademy
SaintA NETWORK
Patch Cable Legend
DMZ
All other colors are general use
Link LegendManagement VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks
NON-EC Links
Not Connected
Link Names/SpeedsFast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)
Legacy VLAN
OF 7
SIZE FSCM NO DWG NO REV
SCALE 1 : 1 SHEET 6LASTMODIFIED
DRAWNBYREVIEWEDBY
2911: G0/2
2911: G0/12910: 19
VLAN 1, 10, 20, 30, 40, 110, 120
5512: G0/12911: G0/0
10Mb
5512: G0/0CKT:10Mb
f-cwa-milw-1Cisco 5512X
G0/0: (Outside)G0/1: (Inside)
r-cwal-milw-1Cisco 2911
G0/0: (WAN)G0/1: (LAN)
LEVEL 3INTERNET
St. Aemilian CWA Academy Site Detail 1.0.3
01.31.17
SA LAN
2910: MULTIPLE INTERFACES
CAPITOL SiSis-cwa-CORE-1
HP 2910VLAN 1: DEFAULT_VLAN
VLAN 10:AdminVLAN 20:StudentsVLAN 30:GuestsVLAN 40: Voice
VLAN 110: Admin_CWAVLAN 120 Students_CWA
s-sal-CORE-1: 22910: 14
VLAN 1, 10, 20, 30, 40
LANSWITCHES
CAPITAL USERS USING VLAN 10, 20, 30, 40ON CWA LAN SWITCHES
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DomainTopography
SaintA NETWORK
Patch Cable Legend
DMZ
All other colors are general use
Link Legend
Management VLANAV/Server VLANVideo VLANVoice VLANSecurity VLANFacilities VLANStorage VLANUplinks/Trunks
NON-EC Links
Not Connected
Link Names/Speeds
Fast Ethernet = F (3/4pt) Gigabit Ethernet = G (1pt)G EtherChannel (1-1/2pt)Ten Gigabit = T (2-1/4pt)T EtherChannel (3pt)40 Gigabit = FG (4-1/2pt)100 Gigabit = H (6pt)
Legacy VLAN
OF 7
SIZE FSCM NO DWG NO REV
SCALE 1 : 1 SHEET 7LASTMODIFIED
DRAWNBYREVIEWEDBY
SA.local
IFS.pvt
SAL.local
x� All domains are two way, transitivex� Many people are members of the domain admins
group, so not much security to speak ofx� IFS has been retired, but still has a member
server. Incomplete migrationx� SAL domain should have been migrated to SA,
incomplete migration
Domain
Domain
DomainCWACADEMY.locDomain
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Non-Disclosure Agreement EachparticipantattendingtheTechnicalOverviewPresentationmustshowupwithasignedcopyoftheNon-DisclosureAgreement.
NONDISCLOSUREAGREEMENT
(Applicant)
THISAGREEMENTismadeandenteredintobyandbetweentheundersignedapplicantforanemploymentposition(“Applicant”)andSaintA,Inc.,(the“Organization”).
InconsiderationoftheOrganization’sagreementtoreviewtheapplicationof,andtograntaninterviewto,ApplicanttobeconsideredforanemploymentpositionwiththeOrganization,andothergoodandvaluableconsideration,thereceiptandsufficiencyofwhichareherebyacknowledged,ApplicantandtheOrganizationherebyagreeasfollows:
1. ConfidentialityObligations.ApplicantmaybeprovidedwithorhaveaccesstoConfidentialInformationoftheOrganizationduringtheinterviewprocess.Foraperiodof24monthsafterthedateofthisAgreement,ApplicantwillnotdirectlyorindirectlyuseordiscloseanyConfidentialInformationoftheOrganization.NothinghereinshalllimitthecommonlawoftortsorstatutoryprotectionfortradesecretswheresuchlawsprovidetheOrganizationwithgreaterprotectionsthanthosesetforthherein.
2. Definitions.
2.1 ConfidentialInformation.Theterm“ConfidentialInformation”meansallinformationof,aboutorrelatedtotheOrganizationorprovidedtotheOrganizationbyitsclientsordonorsthatisnotknowngenerallytothepublic.ConfidentialInformationincludesbutisnotlimitedto:(i)developmentorbusinessplans,financialinformation,clientinformation,informationregardingITstructure,donorinformation[updateasapplicable]personnelinformationandbusinessrecords;and(ii)informationwhichismarkedorotherwisedesignatedasconfidentialorproprietarybytheOrganization.
2.2 Exclusions.Notwithstandingtheforegoing,theterm“ConfidentialInformation”doesnotinclude,andtheobligationssetforthinthisAgreementdonotapplyto,anyinformationwhich:(i)canbedemonstratedbyApplicanttohavebeenknownbyhim/herpriortohis/herfirstcommunicationwithrepresentativesoftheOrganizationregardingApplicant’sinterviewforanemploymentposition;(ii)isorbecomesgenerallyavailabletothepublicthroughnoactoromissionofApplicant;(iii)isobtainedbyApplicantingoodfaithfromathirdpartywhodisclosessuchinformationtoApplicantonanon-confidentialbasiswithoutviolatinganyobligationofconfidentialityorsecrecyrelatingtotheinformationdisclosed;or(iv)isindependentlydevelopedbyApplicantwithoutuseofConfidentialInformation.
3. ReturnofRecords.UponrequestbytheOrganization’srepresentativesatanytime,ApplicantshallimmediatelyreturntotheOrganizationalldocuments,records,andmaterialsbelongingand/orrelatingtotheOrganizationandallcopiesofallsuchmaterialswhichmayhavebeenprovidedtoorobtainedbyApplicantduringthecourseofhis/herinterviewprocesswiththeOrganization.
4. ConfidentialityofInterviewProcess.Applicantmaynotdisclose,directlyorindirectly,theexistenceofthejobpostingorthefactthattheOrganizationisseekingtofillthepositionApplicantisinterviewingfor,toanythird-party,includingcurrentOrganizationemployees;provided,however,thatfollowingyourobtainingapromiseofconfidentialityforthebenefitoftheOrganizationfromyourattorney,spouseorimmediatefamilymember,youmaydisclosetheexistenceofthejobposting.
5. ApplicantAcknowledgments.Applicantacknowledgesandagreesthat(i)thescopeoftherestrictionscontainedinthisAgreementareappropriate,necessaryandreasonablefortheprotectionoftheOrganization’sbusiness,goodwill,andpropertyrights;(ii)theOrganizationwouldnotinterviewApplicantandconsiderApplicantforanemploymentpositionwiththeOrganizationwithouttherestrictionscontainedinthisAgreement;(iii)therestrictionsimposedinthisAgreementwillnotpreventApplicantfromearningalivingintheeventApplicantisnothiredbytheOrganization;and(iv)theOrganizationhasnotguaranteedorpromisedApplicantanemploymentpositionwiththeOrganizationtoinduceApplicanttoenterintothisAgreement.TheOrganizationretainsfullandabsolutediscretionoverthehiringdecisionandmayinitsdiscretionelectnotto
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hireApplicant.ApplicantfurtheragreesthattheOrganizationmaysendacopyofthisAgreementto,orotherwisemaketheprovisionshereofknownto,anyofApplicant’spotentialemployers.
6. Miscellaneous.
6.1 BindingEffect.ThisAgreementbindsApplicant’sheirs,executors,administrators,legalrepresentativesandassignsandinurestothebenefitoftheOrganizationanditssuccessorsandassigns.
6.2 EntireAgreement;AmendmentorWaiver.ThisAgreementcontainstheentireunderstandingbetweenthepartieswithrespecttothesubjectmatterhereof,andallpriordiscussions,negotiations,agreements,correspondenceandunderstandings,whetheroralorwritten,betweenApplicantandtheOrganizationwithrespecttothesubjectmatteraddressedinthisAgreementaremergedinitandsupersededbyit.NoprovisionofthisAgreementmaybeamendedorwaivedotherthaninwritingsignedbythepartyagainstwhomenforcementofsuchamendmentorwaiverissought.
6.3 InjunctiveRelief.ThepartiesagreethatdamageswillbeaninadequateremedyforbreachesofthisAgreementandinadditiontodamagesandanyotheravailablerelief,acourtshallbeempoweredtograntinjunctivereliefwithoutrequiringtheOrganizationtopostbond.
6.4 GoverningLaw.ThisAgreementshallbegovernedbyandconstruedinaccordancewiththesubstantiveandprocedurallawsoftheStateofWisconsin.
6.5 Consideration.ExecutionofthisAgreementisaconditionofApplicant’sinterviewprocesswiththeOrganizationandtheOrganization’sagreementtointerviewApplicantandconsiderhim/herforanemploymentpositionwiththeOrganizationconstitutestheconsiderationforApplicant’sundertakingshereunder.
6.6 ThirdPartyBeneficiaries.AnyOrganizationaffiliatesarethirdpartybeneficiarieswithrespecttoApplicant’sperformanceofhis/herdutiesunderthisAgreementandtheundertakingsandcovenantscontainedinthisAgreementandtheOrganizationandanyofitsaffiliates,enjoyingthebenefitsthereof,mayenforcethisAgreementdirectlyagainstApplicant.
APPLICANT
By:___________________________________________
Date:_________________________________________
SAINTA,INC.
By:___________________________________________
Date:__________________________________________
16207661.1
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Application Inventory • WindowsOfficeSuite2010Standard• FinancialEdge• ToshibaandIwatsuVoIPSystems• SecurePrint• Kaleidacare• Citrix• eWiSACWIS• Exchange/Outlook
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Required Elements Grid Usethisgridtodetermineifyoucanprovidethisservicestandard(Yes),asacustomelement(Partial),orisnotavailable(No).Ifaserviceispartial,includebusinesstermsandpricing.
Servicerequirement Yes/partial(terms&pricing)/noOff-hoursemergencysupport Singlepointofcontactforissues
SupportteamonehourfromMilwaukee,WI
Servicelevelagreementaccomodatesalltiers
Remotesupport 24-hourproactivesupportofinfrastructureandservers
Benchmarkingsystemsaudittopresentstatusofnetwork,identifyareasofimprovement
Analyzecurrentinfrastructureandimplementbest-practicesconfigurations
Consultonstrategicinitiativesrelatedtotechnologyupdates
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RFP Scoring Rubric • WrittenProposal25%• FunctionalRequirements25%• Cost40%• ReferenceCheck5%• AttendanceatTechnicalDocumentationReview5%
Scalability & Costs Fluctuations Ifthetotalnumberofuserschanges±20%providershouldsupplycostestimateadjustments.
Proposal Scope Thetermofacontractwillbeforoneyear,butissubjecttoannualrenewalaswellastoearlyterminationundercertaincircumstances.CostescalationatrenewalwillbecalculatednottoexceedatConsumerPriceIndex.