5 considerations in making control of your documents and content a priority for your organization.

INFORMATION MANAGEMENT:

AN OXYMORON?

DATA FROM AIIM SURVEYS OF END USERS

FOR DETAILS, GO TO:WWW.AIIM.ORG/INDUSTRYWATCH

“MANAGING INFORMATION” IS AN OXYMORON FOR MOST ORGANIZATIONS

What the heck have we done to ourselves?

“Information management” has become a whirlwind in which we have deployed technology without really managing it.

WE HAVE A LONG WAY TO GO BEFORE OUR BUSINESS

DOCUMENTATION CATCHES UP WITH ALL THE ELECTRONIC

“STUFF” IN OUR ORGANIZATIONS.

52%ON A SCALE OF 1 (TERRIBLE) TO 10

(EXCELLENT) THE PERCENTAGE EVALUATING THEIR OVERALL

EFFECTIVENESS IN MANAGING ELECTRONIC INFORMATION AS 5 OR LESS.

50%“HOW WELL DO YOUR IT PEOPLE

UNDERSTAND ELECTRONIC RECORDS?”

1= “THEY KNOW NOTHING”10= “THEY ARE COMPLETELY

COMPETENT”% 5 OR LESS

THE MORE I KNOW THE MORE WORRIED

I GET

KNOWLEDGEABLE SAMPLE (FROM AIIM AND ARMA)

ONLY “FAIR” OR “MARGINAL” = 33%

FROM GENERAL POPULATIONONLY “FAIR” OR “MARGINAL” = 10%

HOW EFFECTIVE IS YOUR RM

PROGRAM?

AND IT WILL GET WORSE

CONTENT TYPES AND VOLUME

EXPLODING WITH RISE OF SOCIAL NETWORKING

YES, EVEN MANCINI IS ON FACEBOOK.

SECOND, THE RISKS OF MISMANAGING INFORMATION ARE INCREASINGLY EXPONENTIALLY

THE RULES RELATED TO MANAGING ELECTRONIC INFORMATION HAVE CHANGED...

THE “FEDERAL RULES OF CIVIL PROCEDURE”

HAVE YOU CHANGED TO MEET THIS REQUIREMENT?

31%IMAGINE YOU ARE BEING SUED...HOW

LONG WOULD IT TAKE TO FIND ALL THE INFORMATION RELATED TO THAT

PERSON?

% MORE THAN ONE MONTH

47%HOW CONFIDENT ARE YOU THAT YOUR

ELECTRONIC INFORMATION IS ACCURATE, TRUSTWORTHY, AND

ACCESSIBLE?

% “SLIGHTLY CONFIDENT” OR “NOT CONFIDENT AT ALL”

HOW WOULD YOU DESCRIBE YOUR EFFECTIVENESS IN

MANAGING THE FOLLOWING TYPES OF ELECTRONIC

INFORMATION?

“COMPLETE CHAOS”23% -- HARD DRIVES

35% -- PORTABLE DEVICES

30% -- E-MAIL

THIRD, THE BENEFITS OF APPLYING INFORMATION ARE INCREASINGLY EXPONENTIALLY

DURING THE NEXT FIVE YEARS, WHICH OF THESE TRENDS DO

YOU EXPECT TO HAVE A MAJOR IMPACT ON THE PROFITABILITY

OF YOUR COMPANY?

MCKINSEY SAMPLE OF SENIOR EXECUTIVES

Growth of public sector

Social backlash against business

New business mgmt approaches

Shifting industry structures

Business and social interactions

Natural resource constraints

Global talent and markets

Ease of information access

Regional shifts

Emerging economy growth 63

63

76

58

40

62

52

48

27

26

FOURTH, DON’T MAKE “ECM” A PRIORITY FOR YOUR ORGANIZATION. REALLY.

What do you really need?

Think carefully about how and why you make IT purchases.

Think in terms of what you are trying to accomplish, not technologies.

“ECM” is still a relatively new term.

25%“I HAVE HEARD OF THE TERM ECM WITH

REGARDS TO INFORMATION MANAGEMENT.”

SELL THE BUSINESS RESULT, NOT THE TECHNOLOGY.

AND LASTLY, LEARN FROM THOSE THAT HAVE GONE BEFORE YOU

TOP THREE PROBLEMS IN MANAGING A RECORDS OR DOCUMENT

IMPLEMENTATION (14 CHOICES)...

UNDERESTIMATED PROCESS AND ORGANIZATIONAL ISSUES

LACK OF KNOWLEDGE AND TRAINING

UNEVEN USAGE DUE TO POOR GOVERNANCE

40%31%31%

WHAT KIND OF HELP CAN YOU GET FROM AIIM?

WORLD CLASS TRAINING BASED ON INDUSTRY BEST

PRACTICES

AIIM IS THE LARGEST PROVIDER OF DOCUMENT AND RECORDS-RELATED TRAINING

IN THE WORLD.

WE FOCUS ON ALL THE UNMANAGED ELECTRONIC “STUFF” IN YOUR

ORGANIZATION.

WWW.AIIM.ORG/TRAINING

COMMITTED TO HELPING YOU CONNECT PEOPLE, PROCESSES AND

INFORMATION