BUSINESS CHALLENGES

Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Voice of the Employee and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increaserevenue, reduce costs and promote culture change.

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Implement a Voice of the Customer Program to improve customer satisfaction, retention, and positive word-of-mouth

Operationalize strategic and tactical actions to improve the customer experience

Combine and analyze customer, employee, and internal business system data to uncover powerful insights that drive change

GOAL-ORIENTED ACTION PLAN

YOUR BUSINESS GOALS

Grow profits Reduce costs

Effectively differentiate the

business

Increasing positive word-of-mouth

advertising

Improve customer retention

Reducing customer defection by 5% can increase profitability up to 125%

70% of customers will do business with you again if you resolve their complaints

37% of CEOs report cost reductions as a result of data-based decision making

Diminished customer loyalty and more choice through the Internet have changed insurance forever.

This has left many insurers seeking ways to improve customer retention and profitability. In many cases, a positive customer experience is the only real differentiator

to improve customer retention and sales.

Regulatory challenges have resulted in a world where very little differentiates one insurance carrier from another.

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Insurance:Turning Challenges into Opportunities with VoC

125%INCREASED PROFITABILITY

37%COST REDUCTION

70%

REPEAT BUSINESS

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