Infographic Insurance US Final - Confirmit...little differentiates one insurance carrier from...
1
BUSINESS CHALLENGES Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secur e, reliable and scalable solutions f or V oice of the Customer, V oice of the Employee and Market Resear ch pr ograms. Confirmit’s solutions enable companies to run feedback and r esear ch pr ograms that incr ease r evenue, r educe costs and promote culture change. Sources: http://bit.ly/1MvTBaS http://bit.ly/1PWDkLG http://bit.ly/1imapD2 http://bit.ly/1LEf7GT http://bit.ly/1PSL95P http://bit.ly/1GyKBiI http://bit.ly/1P7MLHu http://bit.ly/1M3mVn5 http://bit.ly/1MWyEAc http://ubm.io/1WkXb75 http://bit.ly/1P7MLHu Impl ement a V oice of the Customer Pr ogram to impr ove customer satisf action, r etention, and positive word-of-mouth Operationalize strategic and tactical actions to impr ove the customer experience Combine and anal yze customer, employee, and internal business system data to uncover powerful insights that drive change GOAL-ORIENTED ACTION PLAN YOUR BUSINESS GOALS Grow pr ofits Reduce costs Eff ectively differ entiate the business Incr easing positive wor d-of-mouth advertising Improve customer retention Reducing customer defection by 5% can increase profitability up to 125% 70% of customers will do business with you again if you resolve their complaints 37% of CEOs report cost reductions as a result of data-based decision making Diminished customer loyalty and mor e choice thr ough the Internet have changed insurance forever. This has l eft many insurers seeking ways to improve cu stomer retention and pr ofitability . In many cases, a positi ve customer experience is the only r eal differentiator to improve customer retention and sal es. Regulatory chall enges have r esulted in a world where very littl e differ entiates one insurance carrier fr om another. Follow us confirmit.com Insurance: Turning Challenges into Opportunities with VoC 125% INCREASED PROFITABILITY 37% COST REDUCTION 70% REPEAT BUSINESS Copyright © 2016 Confirmit. All rights reserved.
Transcript of Infographic Insurance US Final - Confirmit...little differentiates one insurance carrier from...
BUSINESS CHALLENGES
Confirmit helps businesses operationalize feedback to drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer, Voice of the Employee and Market Research programs. Confirmit’s solutions enable companies to run feedback and research programs that increaserevenue, reduce costs and promote culture change.
Sources:http://bit.ly/1MvTBaShttp://bit.ly/1PWDkLGhttp://bit.ly/1imapD2http://bit.ly/1LEf7GThttp://bit.ly/1PSL95Phttp://bit.ly/1GyKBiI
http://bit.ly/1P7MLHuhttp://bit.ly/1M3mVn5http://bit.ly/1MWyEAchttp://ubm.io/1WkXb75http://bit.ly/1P7MLHu
Implement a Voice of the Customer Program to improve customer satisfaction, retention, and positive word-of-mouth
Operationalize strategic and tactical actions to improve the customer experience
Combine and analyze customer, employee, and internal business system data to uncover powerful insights that drive change
GOAL-ORIENTED ACTION PLAN
YOUR BUSINESS GOALS
Grow profits Reduce costs
Effectively differentiate the
business
Increasing positive word-of-mouth
advertising
Improve customer retention
Reducing customer defection by 5% can increase profitability up to 125%
70% of customers will do business with you again if you resolve their complaints
37% of CEOs report cost reductions as a result of data-based decision making
Diminished customer loyalty and more choice through the Internet have changed insurance forever.
This has left many insurers seeking ways to improve customer retention and profitability. In many cases, a positive customer experience is the only real differentiator
to improve customer retention and sales.
Regulatory challenges have resulted in a world where very little differentiates one insurance carrier from another.
Follow us
confirmit.com
Insurance:Turning Challenges into Opportunities with VoC
125%INCREASED PROFITABILITY
37%COST REDUCTION
70%
REPEAT BUSINESS
Copyright © 2016 Con�rmit. All rights reserved.
