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SUGGESTIONS TO THE INDIAN

RAILWAY SYSTEM

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GROUP MEMBERS

AKSHAYA IYER 48

PRATIBHA SHARMA 23

PRERNA LODHA 42

RAAJ MATTHEWS 60

ARTI LAL

AVINASH HINAL TEJWANI

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INDIAN RAILWAY OVERVIEW :

�FOUNDATION : APRIL 16, 1853,�NATIONALISED IN 1951.�HEADQUARTERS : NEW DELHI, INDIA.�24X7X365 OPERATIONS.�SLOGAN : LIFELINEOFTHE NATION

�

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Its world's fourth largest railway 

network  more than 64,015 kilometres of track 

and 7,083 stations.

carries over 25 million passengers and 2.5 million tons of freight daily.

one of the world's largest employers,

with more than 1.6 million employees.

ABOUT THE INDIAN RAILWAYS:

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Indian Railways- HISTORY :

The plan for a rail system in India was first put 

in the year 1832.

16th April, 1853....The Beginning The first 

railway on Indian sub-continent ran over a

stretch of 21 miles from Bombay to Thane.

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TYPES OF PASSENGER SERVICES

�Duronto express�Rajdhani express�

Shatabdi express�Garib rath�Super fast mail express�Mail express�

Passenger and fast passenger �Surburban trains

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SERVICES PROVIDED BY THE RAILWAYS

AT PLATFORMS

�W aiting rooms:

�Cloak room

�Official Assistance desk �Main office of the Railway police force & Rapid Action Force

�

Electric Fitters & Train lighting staff rooms�Telephone booths

�Assistance to handicap - wheelers

�Food stalls

�Coolie

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STANDARD SERVICES

�ONLI NE RESE RVATI ONS

�

EME RGEN GY RESE RVATI ONS ( tatkal )�REFUNDS

�CONCESSI ONS

�SPEC IALTRAI NS

�ENQIRY AND I NFORM ATI ON 

�TH EF T OF  LU GGAGE 

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�Where can the Indian

Railway Improve?System efficiency

Modern systems and technologies

Value addition to customer services

Safety

Reliability

Reduction in costs

Improvement in existing systems

Catering services

Improvements in railways tracks specially during winters

Source : http://praja.in/en/discuss/forums/2008/08/indian-railways

http://timesofindia.indiatimes.com/search.cms?query=how%20can%20indian%20railways%20improve

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How can the Indian Railways

Improve? By making high powers diesel locomotives

TIMES OF INDIA 25TH DEC 2010

Satellite signal links for metroTIMES OF INDIA 19TH JAN 2011

Do something where communters can track

position of Mumbai localsTIMES OF INDIA 10 FEB 2011

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PUBLIC EXPERIENCE AT INDIAN

RAILWAYS

By Mr. Dinesh Parekh

T.T.E Smoking inside the train

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Contd.

PROBLEMS WITH THE CATERING SERVICES

By Mrs. Sudha Kotwal

FAILURE OFONLINE RESERVATION

LEADING TO MONETARY LOSS

UPGRADATION OFTICKETS FROM LOWERCLASS TO UPPER CLASS.

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RAILWAY BUDGET HIGHLIGHTS

Railway Budget 2011 ups cargo revenue

target by 10% at over Rs 68K cr in FY12.

Railway Budget 2011: Spends 42% earnings

on staff wages.

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Personal experience at

Ambala cantt

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improvements

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suggesstions