Post on 14-Apr-2017
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I’m Sorry But I Didn’t Understand What You Said
Sandeep Chivukula @_sandeep
www.getbotmetrics.com
BotmetricsDelight your customers with chat and voice UX
• Rich analytics out-of-the-box • Custom Interactions w/o code • Conversion and Link Tracking • Touches and Time to Resolution
• Custom Event based Segments • Conversational Path Analysis • Intelligent Aggregation
• Broadcast Campaigns • Drip Marketing and Follow up Surveys • Sentiment Tracking • Local Timezone Delivery
Measure Every Word Get to Know Your Users in Depth
Delight & Engage Your Customers
Support for all major channels + custom Best in Class Developer Experience
go nodejshttpsrubyMS
botframeworkGoogleHome
FacebookMessenger
KikMessenger
SlackCustomChannel
(Mobile/Web)SMS
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Not all Bots Capitalizing on Momentum
% U
sers
0%
7.5%
15%
22.5%
30%
Total Number of User Interactions0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
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Jobs-to-Be-Done Theory
When we buy a product, we essentially “hire” it to help us do a job.
If it does the job well, the next time we’re confronted with the same job, we tend to hire that product again.
Clayton Christensen Harvard Business School
Disruptive Innovation Expert
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“Personalization + Permissions”
Dan Reich CEO Troops.ai
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Opt-in+Relevant: Delight
Else: Spam
Slack’s Notification Decision Tree
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“Enhance or replace existing interaction. Make it easier not just novel.” Paolo Perazzo CEO Kyber
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Build Scalpel; Be Upfront
Graphic via Des Traynor Co-Founder, Intercom
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Thoughts for 2017
More (not less) Conversational UI
Smart (context aware) Automation in Enterprise
Predictive (Push) Bots
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Thank you
Email: hello@getbotmetrics.comTwitter:@getbotmetrics
Best Bot Newsletter: www.botweekly.com
Want to improve you Bot metrics?
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