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Dr. Bill Johnson

Chief Scientific and Technical Advisor

Maintenance Human Factors

Bill-dr.johnson@faa.gov

678.777.3873

Federal AviationAdministration

Implementing Maintenance Human Factors

Training for the Trainer

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Presentation Plan

Mx HF Training Content

Quals. for a Mx HF Trainer

TTT Methods & Content

Q&A

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Top 10 International Maintenance Human Factors Challenges (2014)

Category Name % Vote # Score

Culture/Leadership 24 524

Tech Documentation 16 356

Fatigue 11 248

Voluntary Reporting 6 134

ROI 5 120

HF Training 5 108

Pressure/Stress 4 99

Oversight & Regulations 4 95

Professionalism 3 64

Other 3 61

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Standard HF TopicsSafety Culture

Human Performance and Limits

The Physical Work Environment

Human Error

Physiological Factors

Fatigue

Communication at Work

Workplace and Worker Health/Safety

Voluntary Reporting

Safety Management and Risk-Based Decision Making

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Presentation Plan

Mx HF Training Content

Quals. for a Mx HF Trainer

TTT Methods & Content

Q&A

Federal AviationAdministration

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SAR Part 147.105 Personnel Requirements

“The experience, qualifications, and competency

of instructors, knowledge examiners, and

practical assessors, shall be established to a

standard acceptable to the DCGA and must be

appropriate to the course(s) being taught or

examined. Potential instructors be trained in

instructional techniques. “

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• Technical Expertise• Role Awareness• Performance-Based Orientation• Dealing with Complexity• Self-Development• Interpersonal Skills• Communication• Analytical Thinking• Oversight and Project Management Decision-

Making and Responsibility• Teamwork, collaboration, and partnership

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Consider the KSAs for HF Trainers

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Example Personal Characteristics

Behavioral Mannerisms like:

– Positive Self-image

– Posture,

– Voice,

– Body Language,

– Adaptability….quick thinking

– Patience

– Organization

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Attitudes

Sees and believes in high value of HF training

Demonstrates passion in the topic

Respects the learner’s high value

Knows the importance of “keeping it relevant

and interesting”

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Knowledge

Aviation maintenance work environment.

Principles like psychology, physiology, andragogy, and

safety practice.

Applied HF fundaments applicable to aviation

maintenance

Content beyond the syllabus

Can expand and modify training content

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Skills

Public speaker

Discussion facilitator

Educational technologist

Mediator

Motivator

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Do you need this?

College degree +

Licensed/Certificated Engineer

Teaching Experience

Field Maintenance Experience

Formal Human Factors Training

Federal AviationAdministration

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Presentation Plan

Mx HF Training Content

Quals. for a Mx HF Trainer

TTT Methods & Content

Q&A

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TTT Course Formats?

5 Days and Recurrent (2 years)

2 ½ days (Training for Incumbent Trainers)

1 day on teaching practices

1 day of HF content

½ day on practice instructional delivery

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Day 1 – About Teaching Practice Introductions (Peer Review)

Matching Content to Regulation

Know the Audience/Organizational Needs

How Adults Learn (Andragogy)

Tools/Methods to Create Content

Non Verbal Communication(Like Body language)

Selecting and Employing Training Methods

Story Telling

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Day 2 About HFPractice Story Telling (Peer Review)

Delivering HF Content with PEAR and real world examples

Finding and Using HF Content

Instructional Delivery on:

Fatigue

Communication

Human Error

Accidents and Events

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Day 3 – Theory into Practice

Students deliver HF Training and receive Peer

Review

Discussion about trainer selection and training

evaluation,

Use of HF Training Consultants

Course Evaluation

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Presentation Summary

Mx HF Training Content

Quals. for a Mx HF Trainer

TTT Methods & Content

Q&A