Post on 07-Jul-2015
description
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Implement III.
Steering
team
meeting5th – 9th
November
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Quality
Customer feedback – NPS!
+NPS
Strategic Questions - AI
How to do goal setting and reporting?
What should we do to make this happen?
Technical implementation
CustomerGauge relation Management
Surveys release (“Data cleaning”)
Bugs and requests control / IT platform education
Network implementation: Data Usage
4 angles: (1) Marketing, (2) Process Improvement, (3) Structures and
Behaviors and (4) Fire fighting
Guidance to MCs: How to get relevant information? What to do next?
Sensing, support and follow up to learn from the best practices!
+EP preparation
Specific entities: Big Cy to Cy cooperation
BR – CO / IN – CN / IT – EG
Connected with NPS
EP experience models
Strategic meeting in Turkey to address the main quality issues currently
present in GCDP programme
Implementation!
Network education
Video for EPs – Security, Quality
Webinars and Cy visits*
GST driving education
+Integrated Experience
Connecting IXP with NPS
Checking NPS scores of IXP people
MyAIESEC.net conversion menu
Network education
Wiki release with Product packaging for different segments
Webinars and Cy visits*