Post on 12-Mar-2022
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Authoring
SmartShow
Adventure Game
Interactive Video
Knowledge Challenge
Web-based Story Training
3D Explorer
Game-based Learning
Learning Management
Compliance Learning
E-Learning Content
Performance Support
Who do your employees ask for help when they are stuck?
… colleagues? … Google?… the helpdesk?
It’s time for something smarter, easier and more cost-effective.
IMC Process Guide is an Electronic Performance Support System, or in
other words GPS for software, guiding your employees through com-
plex business processes and IT-landscapes.
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How does IMC Process Guide work?
Did you know that employees acquire about 80% of their knowledge ‘on-the-job’?
IMC Process Guide assists users while they are using
a software or carrying out a process. It is designed
to support users in applying even complex applica-
tions, securely and without any errors.
Universally applicable
No matter which software your company is using:
IMC Process Guide works with all applications.
Authoring options
Content creators can create media for various user
groups in several languages.
Reporting
User behavior can be made available in the form of
reports, for example via compliance records.
Immediate helpdesk contact
At the touch of a button employees can record their
screen and send it to the helpdesk.
Performance support
Users are guided through all company-specific work
processes depending on their individual roles.
Context-sensitivity
Thanks to latest detection technology, information
relevant for the current content is provided.
4 5IMC Process Guide
Guidance through any application
From well-known ERP and CRM systems, to web
applications and your custom-made corporate soft-
ware, users are assisted constantly and consistently,
across multiple platforms at the same time. A step-
by-step navigation provides guidance through entire
processes. All required steps and applications can be
accessed, started and processed through one system.
Context-relevant assistance in real-time
IMC Process Guide recognises which application
and field a user is working in. Based on the context,
real-time help is given in the form of texts, videos,
links or images.
What are the benefits?
Compliance training on-the-job
IMC Process Guide supports your company´s compli-
ance strategy. Users can be informed about context-
related policies at the moment that they are carry-
ing out a certain process. They can be prompted to
confirm their understanding, which along with any
process deviations, are automatically documented
and made available as compliance reports.
Improvement of helpdesk efficiency
With the social feedback function, users can record
their screen and send it directly to the helpdesk.
This makes it easier for helpdesk staff to deal with
software problems and to provide help in the right
context for everyone.
Easy content creation
Context-sensitive help, company-specific business
process guidance and even documentation can be
generated by content creators and users worldwide,
in just a few steps with IMC Process Guide.
Process Guide as a Service
By providing IMC Process Guide as an on-premise
solution as well as a cloud solution, we can substan-
tially lower your total cost of ownership. The system
is Microsoft Azure Certified. Microsoft supports the
international standard for data security in the cloud
(ISO/IEC 27018).
Discover how much money IMC Process Guide could save your company with the help of our savings calculator.
Calculate your savings:
www.im-c.com/savingscalculator
Guide to Go
IMC Process Guide is available as a desktop appli-
cation and a web client. Thanks to the web client it
is not necessary to install the software on the user´s
computer. Content is available in any browser and
even on mobile devices.
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Find your personalised performance support scenario!
IMC Process Guide supports the entire range of software systems used within a company – from popular programs to custom applications, as well as web applications.
Tell us about your application landscape, your business processes,
your compliance risks and your users´ problems and we’ll deliver
a GPS system exclusively for your company use case.
IMC Process Guide is used by our customers to support a range
of systems, such as:
Do you need to ensure permanent internal and
external changes are dealt with efficiently?
Do you want to make sure that your employees
execute business processes from start to finish, in
accordance with corporate and legal guidelines?
Is SAP still a nightmare for your employees? When
using SAP, do processes like creating a customer
invoice become a challenge in your company?
Do you want to provide employees, for example
your sales team, with information relevant for their
specific job role, and associated tasks?
Communicate changes
Simplify compliance measures Streamline SAP processes
Facilitate sales processes
What´s your scenario?
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5,000,000 enthusiastic users
20 years experience
1,000 customers worldwide
IMC is the leading full-service provider for
digital learning
About IMC
Best Advance in Creating an
Extended Enterprise Learning
Program
Brandon Hall Silver Award
2015
Awarded in the category
“conception”
eLearning AWARD
2015
Top 20 Learning Portal
Companies Award
TrainingIndustry.com
2015
Platinum Learning
Management Solution
LearnX Award
2014
Internationally renowned for our learning technologies we are passionate about creating innovative and reliable learning solutions that put our clients at the forefront of learning and development.
For 20 years we have been helping organisations to plan, develop
and implement professional learning strategies. Our multi-award
winning products and services portfolio includes the Learning and
Talent Management System, IMC Learning Suite, the innovative
Electronic Performance Support System (EPSS), IMC Process Guide,
and the intuitively usable authoring software, IMC Content Studio.
For creators of digital content IMC now offers the free cloud service
IMC Teach. Additionally, customised and standardised learning
contents for subjects such as compliance learning are part of the
IMC portfolio.
Worldwide more than 1,000 customers with over 5 million users in
businesses, public institutions and educational institutions of all
sectors and sizes trust in IMC.
10 IMC Process Guide
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info@im-c.comwww.im-c.com
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Successful customers trust in IMC