Identity Relationship Management: Using Identity to Empower CIOs Everywhere

Post on 05-Dec-2014

386 views 0 download

description

The CIO To-Do List Create the CEO moment Unify identity across BUs Know your customer Build lasting relationships (at scale!) Shift focus to Identity Relationship Management (IRM)

Transcript of Identity Relationship Management: Using Identity to Empower CIOs Everywhere

ForgeRock Using Identity to Empower CIOs Everywhere

Identity Relationship Management

2

Daniel Raskin VP of Marketing, ForgeRock

15+ years in executive roles in software with such companies as Sun Microsystems, McGraw-Hill, NComputing, Agari, and ForgeRock

3 FORGEROCK.COM | CONFIDENTIAL

CMOs will spend more on IT than CIOs by 2017.

− Laura McLellan, Gartner Predicts …

4 FORGEROCK.COM | CONFIDENTIAL

CMO The

5

64% of CEOs list growth as top priority for 2014

− 2014 Gartner CEO and senior executive survey

6

CEOs see digital as route to growth and competing

in new markets.

− 2014 Gartner CEO and senior executive survey

7

51% of CIOs cannot respond in a timely manner

to digital opportunities

− 2013 Gartner CIO Agenda survey of over 2,300 CIOs

8 FORGEROCK.COM | CONFIDENTIAL

What’s a CIO to Do?

9

CIO Objective #1:

Create the CEO Moment

Identity Required

Identity Required

Identity Required

Identity Required

10

OpenID Connect SCIM OAUTH2 XACML

UMA SAML FIDO

Stok

CEO

11

IoT Cloud Security Mobile

12

IoT���$7.3 trillion ���

spend by 2017

Cloud���$107 billion ���

spend in 2017

Security���$80 billion ���

spend by 2017

Mobile ���$1 trillion ���

spend by 2017

13

IoT���$7.3 trillion ���

spend by 2017

Cloud���$107 billion ���

spend in 2017

Security���$80 billion ���

spend by 2017

Mobile ���$1 trillion ���

spend by 2017

Identity Required

Identity Required

Identity Required

Identity Required

14

CIO Objective #2:

Unify Identity Across BUs

IoT BU Mobile BU Cloud BU

15

Insurance Industry

Auto Insurance

Home Insurance

Life Insurance

Renters Insurance

16

Digital Government

Department of Transportation

Department of Housing

Department of Revenue

17

Telecommunications

Internet

Mobile Cable

Home

18

Internet BU Mobile BU Cable BU Home BU

Auto Insurance

Home Insurance Life Insurance Renters

Insurance

Department of Revenue

Department of Transportation

Department of Housing

Homeland Security

SERVICE PROVIDER

INSURANCE PROVIDER

DIGITAL GOVERNMENT

Common Identity

Common Identity

Common Identity

19

CIO Objective #3:

Know Your Customers!

20

Auto Life

21

Auto Life

¤ ¤

22

Auto Life

¤ ¤

23

Auto Life

¤¤

24

Auto Life

✕ ✕

25

CIO Objective #4: Build Lasting Relationships (at Scale!)

26

Create seamless experience across apps, devices and things

− Google Multi-screen World Study of consumer behavior, 2012

27

Use context to personalize experience and build trust

− Google Multi-screen World Study of consumer behavior, 2012

28

Design everything for unprecedented scale

− Google Multi-screen World Study of consumer behavior, 2012

29

CIO Objective #5:

Shift Focus to IRM!

30

Identity as an enabler of business critical value and top-line revenue.

Seamless experience across users, devices

and “things.”

Enables Customer focused services that extend reach to new, untapped populations

Your IRM Foundation is what gives you an edge over competitors and enables rapid time to market

Identity Relationship Management

31

COMMON API FOR ALL IDENTITY SERVICES

Internet of Things Business Unit

Cloud Business Unit

Mobile Business Unit

SINGLE CUSTOMER VIEW SINGLE CUSTOMER VIEW

Identity Relationship Management Platform

32

ForgeRock IRM Success …

33

The CIO To-Do List 1.  Create the CEO moment

2.  Unify identity across BUs

3.  Know your customer

4.  Build lasting relationships (at scale!)

5.  Shift focus to Identity Relationship Management (IRM)