HUMAN RESOURCE MANGEMENT

PROCESS

Presentation

Hina BaseeratAttia IshaqAmber BashirSobia YasmeenQurat ul Ain Ashraf

Members Presenting:

Introduction to HRM

Importance of “Human Resource Management” Staff is the most important

resource of an organization.

Human resource is the key ingredient to success.

“Human resource” creates organizational accomplishments and innovations.

Mobilink GSM in context with HRM

Mobilink GSM company originated in 1994 provides

the best cellular services within Pakistan.

Well defined and structured department and various policies

Employees are satisfied with the HR department of Mobilink GSM Company.

In context of HRM

MISSION STATEMENT

“To be the unmatchable mobile system of communications in Pakistan this provides the best value to its customers, employees, business partners and shareholders.”

Vision Statement

“To be the leading telecommunication services provider in Pakistan by offering innovative communication solutions of our customers while exceeding shareholder value and employee expectations”

Hierarchy Structure of Employees:

Top management 75

Middle management 750

Line management 3675

Tota

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ploy

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4500

Hierarchy Structure of HRM:

DIRECTOR 01

VP 04

Middle manager 16

Line manager 26

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7

Practices of a HRM SystemPractices of a HRM System

RecruitmentRecruitment

Training/Development

Training/Development

Compensation &Benefits

Compensation &Benefits

PerformanceManagement

PerformanceManagement

Human Resource Planning

Human Resource Planning

OrientationOrientationSelectionSelection

Career Development

Career Development

HRMHRM

Human Resource Planning

Planning Procedures Of Mobilink GSM

"Our people are our greatest asset” Focus on People Development and for that we ensure:

World class Professionals

Right systems are in place

Collaborative and mutually supportive work environment

Build a team of professionals

Performance Management and reward systems

We aim at making Mobilink a great place to work

Recruitment

Recruitment Policies of Mobilink GSM

Source :Current Mobilink Employees

Internal and external Advertisements

Data Bank

Employment Agencies and consultants

Mobilink GSM Guidelines

External Recruitment: No candidate under age of eighteen can apply for the job Candidates can’t apply for the job if their blood relations work in

PMCL-Mobilink. Heads are responsible for hiring procedures Human resources jointly with the department heads decide the

salary range Minimum qualification must be a bachelor degree. Candidate are required to successfully complete any job related

selection test given to them.

Mobilink GSM Guidelines (continued)

Internal Recruitment:

Internal candidates has to be a confirm employees of Mobilink of who have completed a one year of service in their existing designation.

Selected candidates are required to join the new job/position after getting clearance from supervisor and will be on probation for a period of three months.

Selection

Selection Criteria of Mobilink GSMInformation is provided about qualifications and

job description

Pre-Employment forms Conducts the interviews

Divisional/Department Head and HRM department must agree before the final selection

Selection Criteria of Mobilink GSM (continued)

Following information's are required by Mobilink from the applicant:

Mobilink signs a contract of 1 year with Non-Payment employees

3 month long probationary period. HRM department delivers the Employment Letters to the

selected employee

Candidates rejected or kept on file are sent regret letters.

Selection Criteria of Mobilink GSM (continued)

Appointment Letters:Mobilink’s appointment letters for successful

candidates spells out the terms and conditions of the employment and benefits applicable to the position.

At the time of confirmation the concerned department is send the feedback for confirmation.

Orientation

Orientation of new employees in Mobilink GSM

Objective is to inform all new employees with the basic structure and rules of Mobilink.

Human resource Department is responsible for orientation.

Orientation CD regarding PMCL, Organizational charts.

With the first week of the employment employee go through Department orientation .

Orientation of new employees in Mobilink GSM (continued)

Within 30 days of employment all new employees attend a formal orientation program which includes

1. Nature of business

2. History-philosophy and structure of company

3. Structure chain command within the company

4. Company benefit plans

5. Layout and facilities offered by the company .

Training

Why Training and Developmental Program?

To improve three types of skills

1) Technical skills2) Interpersonal skills3) Problem solving skills

Training In

Upgrade the capabilities and efficiencyGreater opportunity to grow and succeedStrengthen management and professional

teams Trained employees technically and periodicallyUpgrades capabilities of employeesProvide employees a variety of Job skills,

Technical, Clerical and Supervisory and Managerial courses.

Training and Development in Mobilink GSM

The human resource department conducts a meeting

Focus on the individual discipline and performance

Then on the basis of their performance they give them advance jobs.

They fill every position vacancy with the best qualified person obtained.

They prefer their own employees

Employees Performance Management

Types of Performance Appraisal

Informal Performance Appraisal:

“The process of continually feeding back to subordinates information regarding their work performance”

Formal Performance Appraisal: “A formalized appraisal process for rating work

performance, identifying deserving raises or promotions, and identifying those in need of further training”.

GraphicRatingScale

Written Essays

Critical Incidents

360 DegreeFeedback

MultipersonComparisons

BARSBehavioralAnchored

Rating Scales

Performance AppraisalMethods

Performance Management in Mobilink GSM (continued)

Performance appraisal is done on an annual basis

360 degree evaluation is conducted

The immediate supervisor prepares an annual report

Increments are also given

Promotions is given on good performance

Bonuses are given

Provident fundGratuity fundEducation growth of employeesIncentivesMedical facilities

Benefits & Compensations in

Mobilink GSM

Career Development

Career Development In Mobilink GSM

Mobilink GSM supports the development of its employee’s skills and abilities with an aim to achieve their potential.

Procedures for Career Development In Mobilink GSM

All vacancies for Positions of grade level “Assistant Manager” and above are announced internally or displayed on notice board.

One year experience of work in Mobilink company Selected person ensure to meet all requirements

and will join the new job after getting clearance from department head for probation period.

Procedures for Career Development In Mobilink GSM (continued)

Submission of application to HR department Candidates are evaluated and assessed through

test.Performance appraisal System provides basis

for decisions regarding confirmation, promotion and annual increment of Mobilink.

Results of performance appraisal is increments, salary adjustments and promotions showing the last three years inclination of company after obtaining approval from the president

Conclusion

Importance of HRM HRM process Recruitment Selection Training Performance appraisal method Career development

Pakistan MobileCommunications Limited

Hamza AmjadAssociate Staffing and CompensationHuman Resources

+92-51-2818165-70

+92-51-2818140

+92-301-8510505Basement, 1-B, IBC-2 F-8 MarkazIslamabad-Pakistan hamza.amjad@mobilink.net

www.mobilinkgsm.com

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