Post on 29-Dec-2015
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Factors Contributing to an Effective Workforce
BTEC Travel and Tourism
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Introduction
Effective organisations – what are they?
• Can they be produced or do they crop up by accident?
• What is the key to them?
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Effective Workplaces: A Definition
‘Effective’ means having the desired effect.
Q. What’s the desired effect of travel and tourism organisations?
A. Achieving their objectives.
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Travel & Tourism Organisations’ Objectives Organisations may have a range of objectives. Among the most common are:
• To serve customers• To make profits (if commercial
organisation)• To grow and develop
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Good Performance in Organisations
Overall, effective organisations have the following hallmarks:
• Good leadership/management• Staff retention/low turnover• Productive people• Creative thinking/problem solving• Adaptable to change
http://www.bized.co.uk
Copyright 2007 – Biz/ed
High Performing Workplaces
The DTI (Department for Trade and Industry) defines these as having:
• Focus on people issues• Focus on employee involvement• Commitment to equality
and a diverse workforce• Variety of working patterns• Investment in training and development
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Focus on People Issues
This aims to produce a workplace where:
• the right people are placed into the right jobs
• where effective leaders and managers are encouraged
• where disputes are solved quickly and amicably through good communication channels
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Focus on Employee Involvement:
• Where people are involved in their work and organisation they are more committed, motivated and therefore productive
• This focus leads to an atmosphere of trust, where better solutions to workplace problems are found
• And where higher standards of service are achieved
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Commitment to Equality and Diversity:
Aims to enable the organisation to draw people from a wider pool of talent, where:
• they are able to identify more strongly with customers
• promote creative thinking and problem solving
• and harness the benefits of motivation as all people are treated fairly
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Variety of Working Patterns:
Flexibility is the key: • Work can be organised to meet
changing market conditions • Staff performance can be enhanced
as employees feel their family and household needs are met
• Work commitments are balanced with other responsibilities and staff morale improves as a result
http://www.bized.co.uk
Copyright 2007 – Biz/ed
Investment in Training and Development:
Where organisations commit to staff development and training, a more highly skilled workforce results This leads to organisations better equipped to cope with change These workplaces are more likely to see their business grow as a result.