Http:// Copyright 2007 – Biz/ed Factors Contributing to an Effective Workforce BTEC Travel and...

http://www.bized.co.uk

Copyright 2007 – Biz/ed

Factors Contributing to an Effective Workforce

BTEC Travel and Tourism



Introduction

Effective organisations – what are they?

• Can they be produced or do they crop up by accident?

• What is the key to them?



Effective Workplaces: A Definition

‘Effective’ means having the desired effect.

Q. What’s the desired effect of travel and tourism organisations?

A. Achieving their objectives.



Travel & Tourism Organisations’ Objectives Organisations may have a range of objectives. Among the most common are:

• To serve customers• To make profits (if commercial

organisation)• To grow and develop



Good Performance in Organisations

Overall, effective organisations have the following hallmarks:

• Good leadership/management• Staff retention/low turnover• Productive people• Creative thinking/problem solving• Adaptable to change



High Performing Workplaces

The DTI (Department for Trade and Industry) defines these as having:

• Focus on people issues• Focus on employee involvement• Commitment to equality

and a diverse workforce• Variety of working patterns• Investment in training and development



Focus on People Issues

This aims to produce a workplace where:

• the right people are placed into the right jobs

• where effective leaders and managers are encouraged

• where disputes are solved quickly and amicably through good communication channels



Focus on Employee Involvement:

• Where people are involved in their work and organisation they are more committed, motivated and therefore productive

• This focus leads to an atmosphere of trust, where better solutions to workplace problems are found

• And where higher standards of service are achieved



Commitment to Equality and Diversity:

Aims to enable the organisation to draw people from a wider pool of talent, where:

• they are able to identify more strongly with customers

• promote creative thinking and problem solving

• and harness the benefits of motivation as all people are treated fairly



Variety of Working Patterns:

Flexibility is the key: • Work can be organised to meet

changing market conditions • Staff performance can be enhanced

as employees feel their family and household needs are met

• Work commitments are balanced with other responsibilities and staff morale improves as a result



Investment in Training and Development:

Where organisations commit to staff development and training, a more highly skilled workforce results This leads to organisations better equipped to cope with change These workplaces are more likely to see their business grow as a result.

Http:// Copyright 2007 – Biz/ed Factors Contributing to an Effective Workforce BTEC Travel and...

Documents

Transcript of Http:// Copyright 2007 – Biz/ed Factors Contributing to an Effective Workforce BTEC Travel and...