How to talk to EarthlingsAdrian Howard (@adrianh)

https://www.flickr.com/photos/q80_outsider/6291506844/

https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg

“Management is the art of getting things done through people”

— Mary Parker Follett

1-1

Not listening

SHUT UP

http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg

– Fran Lebowitz

“The opposite of talking isn't listening. The opposite of talking is waiting”

STAY QUIET

Not hearing what was said

Can you tell me more about … ?

– Arthur Bloch

“Every clarification breeds new questions”

Asking about the future

https://www.flickr.com/photos/svenstorm/4452323687/sizes/o/

Ask for stories

Leading questions

Ask open questions

Being disrespectful

Be polite

Don’t be scary

Remember your body language

Trusting your memory

Write up your notes

Insights vs. Observations

http://memegenerator.net/instance/54379154

STALKbefore you

TALKbefore you

SELL before you

BUILD

Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?

— Robert K. Greenleaf

Shut up. Stay quiet.

Reflect back. Ask for Stories.

Insights vs Observations.

https://www.flickr.com/photos/q80_outsider/6291506844/

Thanks!Adrian Howard (@adrianh)

adrianh@quietstars.com bit.ly/leanuxnews

https://www.flickr.com/photos/q80_outsider/6291506844/