How To Talk To Earthlings
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How to talk to Earthlings Adrian Howard (@adrianh) https://www.flickr.com/photos/q80_outsider/6291506844/
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Transcript of How To Talk To Earthlings
How to talk to EarthlingsAdrian Howard (@adrianh)
https://www.flickr.com/photos/q80_outsider/6291506844/
https://en.wikipedia.org/wiki/File:Mary_Parker_Follett_(1868-1933).jpg
“Management is the art of getting things done through people”
— Mary Parker Follett
1-1
Not listening
SHUT UP
http://en.wikipedia.org/wiki/File:Christopher_Macsurak_Fran_Lebowitz.jpg
– Fran Lebowitz
“The opposite of talking isn't listening. The opposite of talking is waiting”
STAY QUIET
Not hearing what was said
Can you tell me more about … ?
– Arthur Bloch
“Every clarification breeds new questions”
Asking about the future
https://www.flickr.com/photos/svenstorm/4452323687/sizes/o/
Ask for stories
Leading questions
Ask open questions
Being disrespectful
Be polite
Don’t be scary
Remember your body language
Trusting your memory
Write up your notes
Insights vs. Observations
http://memegenerator.net/instance/54379154
STALKbefore you
TALKbefore you
SELL before you
BUILD
Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
— Robert K. Greenleaf
Shut up. Stay quiet.
Reflect back. Ask for Stories.
Insights vs Observations.
https://www.flickr.com/photos/q80_outsider/6291506844/
Thanks!Adrian Howard (@adrianh)
[email protected] bit.ly/leanuxnews
https://www.flickr.com/photos/q80_outsider/6291506844/
