Building Your Business

How to prepare your staff for success

Your staff, their presentation and service play a vital role in your

business.

They can affect your:- Reputation- Brand image

and most importantly, - Your sales

“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience becomes your trademark.”

- Jay Danzie

Presentation

How do they look?• Are they groomed?

• Are their clothes clean and ironed?

• Do they seem approachable?

• Do they seem happy?

Basic Customer Service

• Are they answering the phones correctly?

• How do they redirect calls?• Do they answer questions

thoroughly?• Do they ask questions?

“Good morning Hotondo Homes, this is Sarah. How can I

help you today?”

Knowledge

DesignsHow well do they know

your products?

Facades

Value

Prices

Promotions

Sizes

Ranges

Suppliers

Skills

Do they have the skillset to fulfil their

duties?

At Hotondo Homes we work with our builders to

ensure their team members are ready and

raring to go.

We provide training across:- Sales- Colour Selections- Estimating- Financial Management- Supervising- Bookkeeping

If you would like to learn more, please visit franchise.hotondo.com.au

Subscribe to our podcast on iTunes or read our blog online.