Round Two: Prepare for Success in the Second Open Enrollment Period
How to prepare your staff for success
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Transcript of How to prepare your staff for success
Building Your Business
How to prepare your staff for success
Your staff, their presentation and service play a vital role in your
business.
They can affect your:- Reputation- Brand image
and most importantly, - Your sales
“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience becomes your trademark.”
- Jay Danzie
Presentation
How do they look?• Are they groomed?
• Are their clothes clean and ironed?
• Do they seem approachable?
• Do they seem happy?
Basic Customer Service
• Are they answering the phones correctly?
• How do they redirect calls?• Do they answer questions
thoroughly?• Do they ask questions?
“Good morning Hotondo Homes, this is Sarah. How can I
help you today?”
Knowledge
DesignsHow well do they know
your products?
Facades
Value
Prices
Promotions
Sizes
Ranges
Suppliers
Skills
Do they have the skillset to fulfil their
duties?
At Hotondo Homes we work with our builders to
ensure their team members are ready and
raring to go.
We provide training across:- Sales- Colour Selections- Estimating- Financial Management- Supervising- Bookkeeping
If you would like to learn more, please visit franchise.hotondo.com.au
Subscribe to our podcast on iTunes or read our blog online.