Q. HOW DO YOU ACCELERATE SALES?A. GIVE YOUR CUSTOMERS A HUG

Hear Understand & Give back value

MAKE IT A BIG HUG

Q. WHAT ARE THE BENEFITS OF GIVING YOUR CUTOMER A HUG?A. CUSTOMERS KNOW YOU CARE

BUT THAT’S NOT ALL….

Hear Understand & Give back value

BY GIVING CUSTOMERS A HUG YOU…

BUILD RAPPORT

RAPPORT

“ To get anybody to buy from you requires three things: rapport, logic and emotion. Rapport means that the buyer trusts you. Logic means that buying makes sense. Emotion means that buying feels good. Use all three tools. ”

Mark Sanborn – Training Leadership

GIVE CUSTOMERS REASONS TO TRUST YOU

TRUST

“The toughest thing about the power of

trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. ”

Thomas J Watson- CEO and chairman of IBM

INCREASE CUSTOMER RETENTION

RETENTION

When you serve the customer better, there is always a return on your investment

Kara Parling-Marketing advertising writer

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SHARE YOUR BRAND STORY

STORY

Facts do not persuade, feelings do. And stories are the best way to get at those feelings

Tom Asacker-Best selling author

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GIVE YOUR CUSTOMERS REASONS TO BE LOYAL

LOYALTY

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful

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Jeff Bezos, CEO Amazon.com

DEVELOP RELATIONSHIPS

RELATIONSHIPS

Whatever your business is, talk to your customers and provide them with what they want. It makes sense

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Robert Bowman, CEO Major League Baseball Advanced Media

CREATE HAPPY CUSTOMERS

HAPPY CUSTOMERS

A man without a smiling face must not open a shop

Chinese proverb

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INCREASE CUSTOMERENGAGEMENT

ENGAGEMENT

Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.

Steve Jobs –Co Founder of Apple Inc

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CREATE BRAND AMBASSADORS

BRAND AMBASSADORS

Do what you do so well that they will want to see it again and bring their friends.

Walt Disney – Co founder of Walt Disney productions

”“

GET KNOWN AS A HUGGABLE BUSINESS

THE HUGGABILITY FACTOR

There is a spiritual aspect to our lives – when we give, we receive – when a business does something good for somebody, that somebody feels good about them.

Ben Cohen –Co Founder of Ben and Jerry’s

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Click here to learn more about creating Brand Ambassadors http://bit.ly/10qi5IO

HUG YOUR CUSTOMERSAND ACCELERATEYOUR SALES

@carolepyke @eelanmedia