7/17/2019 HLTHIR301C Class Handout - Communication Styles V2 29 Nov 2012

http://slidepdf.com/reader/full/hlthir301c-class-handout-communication-styles-v2-29-nov-2012 1/1

Course: HLT41812 Certificate IV in Pathology

Unit: HLTHIR301C Communicate and or! effecti"ely in health

Class handout  #$$erti"e and %on&a$$erti"e $tyle$ of Communication

Characteristics Assertive Non-assertive Aggressive

Attitude towardself and othersDecision making

I'm ()*ou're ()+a!e$ on deci$ion

I'm not ()*ou're not ()Let$ other$ choo$e forhim,her 

I'm- not (!*ou're not (!Choo$e$ for other$

Behaviour problemsituations

.irect- fair confrontation /lee$- gi"e$ in (utright- a$$aulti"e

Verbal behaviours Clear- direct $tatement of ant$oecti"e ord$ hone$t$tatement of feeling$

 #ologetic ord$hedging ramling failingto $ay hat i$ meant

Loaded ord$accu$ation$ $uerior-haughty ord$- laellingof other er$on

Nonverbalbehaviours

Confident- congruent me$$age$ #ction$ in$tead of ord$not $aying hat i$ felt5incongruence eteenord$ and eha"iour$

 #ir of $ueriorityfliant- $arca$tic $tyle

Voice /irm- arm- confident 6ea!- di$tant- $oft-a"ering

Ten$e- $hrill- loud- cold-demanding-

authoritarian- coldly$ilent

!es 6arm- in contact- fran! #"erted- donca$t- teary-leading

7re$$ionle$$- cold-narroed- $taring

"ands 9e$ture$ at aroriate time$ /idget- clammy /i$t$ ounding orclenched

#attern of relating Put$ him$elf,her$elf u ithoututting other$ don

Put$ him$elf,her$elf don Put$ him$elf,her$elf uy utting other$ don

$esponse ofothers

+utual re$ect .i$re$ect- guilt- anger-fru$tration

Hurt-defen$i"ene$$-humiliation

Conse%uences ofst!le

I in- you in $tri"e$ for :in&in :or :no lo$e; $olution

I- lo$e- you lo$e only$ucceed$ y luc! orcharity of other$

I in- you lo$e eat$out other$ at any co$t

<HLT41812= HLTHIR301C Info >heet V3 12 ?uly 2013 Page 1 of 1