HLTHIR301C Class Handout - Communication Styles V2 29 Nov 2012
-
Upload
rinkoo1000 -
Category
Documents
-
view
212 -
download
0
description
Transcript of HLTHIR301C Class Handout - Communication Styles V2 29 Nov 2012
7/17/2019 HLTHIR301C Class Handout - Communication Styles V2 29 Nov 2012
http://slidepdf.com/reader/full/hlthir301c-class-handout-communication-styles-v2-29-nov-2012 1/1
Course: HLT41812 Certificate IV in Pathology
Unit: HLTHIR301C Communicate and or! effecti"ely in health
Class handout #$$erti"e and %on&a$$erti"e $tyle$ of Communication
Characteristics Assertive Non-assertive Aggressive
Attitude towardself and othersDecision making
I'm ()*ou're ()+a!e$ on deci$ion
I'm not ()*ou're not ()Let$ other$ choo$e forhim,her
I'm- not (!*ou're not (!Choo$e$ for other$
Behaviour problemsituations
.irect- fair confrontation /lee$- gi"e$ in (utright- a$$aulti"e
Verbal behaviours Clear- direct $tatement of ant$oecti"e ord$ hone$t$tatement of feeling$
#ologetic ord$hedging ramling failingto $ay hat i$ meant
Loaded ord$accu$ation$ $uerior-haughty ord$- laellingof other er$on
Nonverbalbehaviours
Confident- congruent me$$age$ #ction$ in$tead of ord$not $aying hat i$ felt5incongruence eteenord$ and eha"iour$
#ir of $ueriorityfliant- $arca$tic $tyle
Voice /irm- arm- confident 6ea!- di$tant- $oft-a"ering
Ten$e- $hrill- loud- cold-demanding-
authoritarian- coldly$ilent
!es 6arm- in contact- fran! #"erted- donca$t- teary-leading
7re$$ionle$$- cold-narroed- $taring
"ands 9e$ture$ at aroriate time$ /idget- clammy /i$t$ ounding orclenched
#attern of relating Put$ him$elf,her$elf u ithoututting other$ don
Put$ him$elf,her$elf don Put$ him$elf,her$elf uy utting other$ don
$esponse ofothers
+utual re$ect .i$re$ect- guilt- anger-fru$tration
Hurt-defen$i"ene$$-humiliation
Conse%uences ofst!le
I in- you in $tri"e$ for :in&in :or :no lo$e; $olution
I- lo$e- you lo$e only$ucceed$ y luc! orcharity of other$
I in- you lo$e eat$out other$ at any co$t
<HLT41812= HLTHIR301C Info >heet V3 12 ?uly 2013 Page 1 of 1