HELP

Information Technology DepartmentFebruary 11, 2013

i

Today’s Overview

New System

New Environment

BetterService

Welcome to iHelp

http://portal.megaworldcorp.com

http://portal.megaworldcorp.com/ihelp

Learning Objectives• User’s console• New Request• Online approval• Request Status

• Username– Employee

number

• Password– (iRegister)

User’s information

Chat to IT-Inquiry-Follow up-Quick fix

New Ticket-Create-Repair-Recover

Real Time -Monitoring-Approval-Status

Information-Details

HOW TO CREATE JOB REQUEST…

New Ticket

Click on the ‘drop-down’ menu

Job Type•Internet•Email•Printer•Troubleshoot•Program•N/A category

Internet

•Request New Internet Connection•Block / Unblock Website•No Internet Access Problem•Cyberoam Error

click CREATE button.

New Internet connection.

Accomplished Form

Request Confirmation

Browsing

HOW TO MONITOR & APPROVE REQUEST

There are four (4) Pending Request

To approve a request:

-click on check box

-click on check-all

-click on Approved Selected

Control No:14,13,12,11

After approval Pending Requestis now down to 3

Notice Control No. 14 is removed from the list.

Control No:13,12,11

Completed Request

List of completed Job Request that requires user’s conforme.

On Process Request

List of Job Request attended and acknowledged by I.T. Support group

CLOSING THE JOB REQUEST

Completed Request

-User will receive email regarding the completion of the Job Request

The user has one (1) completed job request.

NOTE:

The user must acknowledge the completed job request otherwise he/she wont be able to create a new request.

Completed Request

•The details of the Job Request are listed on the confirmation form including the;

– immediate head comment

– and the I.T. support’s remarks.

• User must select from the drop-down menu his/her I.T. Rating

• Closing the Job Request means that the requirement has been served

Completed Request

Once the job request is closed;

Completed Request and Closed Request status will be updated.

Technology learning curve

Time Spent

Proc

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d Jo

b Re

ques

t

Create Job Request

Create Job Request

Real Time Update

Real Time Update

Technical Support Made Easy

Job Request approved

Job Request approved

Online Job Request

• Working from office• Working offsite– Request your technology

requirements

Who’s Who

Tech Support Contact information

Angelo

Email us : support@megaworldcorp.com

or call:867-8826 to 40local 221 / 322

Anthony

Bryan

RM

NEED HELP?

…WE ARE MORE THAN HAPPY TO HELP YOU.

THANK YOU

HELPi