Post on 14-Apr-2018
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HARDWARE ESSENTIALS ANSWERS
Question 1: (QID=2244)
You need to upgrade the Operating System on the five computers below to Windows XP.Which will need their
hardware upgraded before upgrading the Operating System?
1) CPU: Intel PII 233 MHz-RAM: 128 MB-Hard Drive: 2 GB
2) CPU: AMD 200 MHz-RAM: 128 MB-Hard Drive: 20 GB
3) CPU: Intel PII 333 MHz-RAM: 64 MB-Hard Drive: 3 GB
4) CPU: Intel PII 300MHz-RAM: 128 MB-Hard Drive: 1 GB
5) CPU: Intel PIII 500 MHz-RAM: 256 MB-Hard Drive: 5 GB
1. 1
2. 2
3. 3
4. 4
5. 5 Correctanswer(s): 2 4
Explanation: The minimum Hardware requirements for Windows XP are:
CPU: Pentium II 233 MHz-RAM: 64 MB-Hard Drive: 1.5 GB
[Installation, Configuration and Upgrading]
Question 2: (QID=2137)
How can you change an object's icon in Windows 9x?
1. Left-click, change icon button
2. Open Registry, go to icon key, change icon
3. Open My Computer, click corresponding drive letter, file, icon
4. Right-click, properties, short-cut tab, change icon buttonCorrect answer(s): 4
Explanation: [Installation, Configuration and Upgrading]
Question 3: (QID=2192)
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What is the device driver architecture used in Windows ME?
1. WDM 2. VXX 3. VXD 4. DAL 5. DLLCorrect answer(s): 1
Explanation: The WDM is the device driver architecture that first appeared in Windows 95OSR2 and has been
improved to work with both Windows 98 and Windows 2000.Some drivers originally designedfor use with Windows 95 using the WDM may not be compatible with these newer operatingsystems. This architecture was designed to
create a single driver that can be used across the range of Windows operating systems. Thisoffers several benefits: It reduces the cost of providing device drivers, makes devicesavailable on a wider range of platforms, and simplifies distribution. The WDM architecture isarranged in a series of layers, with a hardware device at the bottom and the applicationsusing it at the top. [OS Fundamentals]
Question 4: (QID=2216)
Which key do you hold down in order to bypass the autorun feature on a CDROM?
1. CTRL 2. DEL 3. F8 4. SHIFT 5. F5Correct answer(s): 4
Explanation: Holding down shift when putting in a CDROM will bypass the autorun and allowyou to view the files
on the CDROM. [Diagnosing and Troubleshooting]
Question 5: (QID=2238)
Which of the following are ways to access the printers folder in Windows 2000?
1. Start>Settings>Printers
2. Start>Settings>Control Panel>Printers
3. My Computer>Printers
4. Right click on My Computer and select PropertiesCorrect answer(s): 1 2
Explanation: These are all ways to access the printers folder. To view properties on a printer,you can choose
Properties from the file menu or right click on the printer icon and select properties. [OS
Fundamentals]
Question 6: (QID=2205)
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For Telnet to work, which of the following TCP ports must you enable?
1. 20 2. 21 3. 23 4. 25 5. 80 6. 139 Correctanswer(s): 3
Explanation: Well-Known TCP Ports:
20 - FTP (Data Channel)
21 - FTP (Control Channel)
23 - Telnet
80 - HTTP used for the World Wide Web
139 - NetBIOS session service[Networking]
Question 7: (QID=2247)
With Microsofts new anti-piracy scheme, you now must activate Windows XP. If you can notconnect to the
internet, how must you do this?
1. You must buy an unlock key
2. You can not activate Windows XP without the internet
3. You have to call Microsoft
4. You have to register your copy of Windows XP and then you will receive a key in the mail
Correctanswer(s): 3
Explanation: You must call Microsoft to activate Windows XP if you do not have the ability toconnect that
computer to the internet. You then must provide Microsoft with the installation ID and thenthey will give you a code that will then activate Windows XP. This is all done through theActivate Windows Wizard. [Installation, Configuration and Upgrading]
Question 8: (QID=2153)
Which of the following keys can be used to get a Windows 98 computer into Safe Mode?
1. Esc 2. F1 3. F6 4. F8 5. F5 6. Del Correctanswer(s): 4 5
Explanation: In order to boot Windows 9x into Safe Mode, you would use the F8 or F5 keys.The F8 key will present
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you with a boot options menu, in which you will be able to specify how you would like to bootyour computer. The
F5 key will boot directly into safe mode. [Diagnosing and Troubleshooting]
Question 9: (QID=2237)
Which of the following services is not commonly provided by an ISP?
1. Newsgroups
2. Internet connection
3. Operating system installation
4. Email
5. Providing an IP address Correctanswer(s): 3
Explanation: ISP stands for Internet Service Provider. [Networking]
Question 10: (QID=1753)
What command should you use to trace a path to a remote system and report packet lossesat each hop along the
way?
1. Arp
2. Pathping
3. Ipconfig
4. Nbtstat
5. Netstat
6. Nslookup Correctanswer(s): 2
Explanation: The PathPing tool is a route tracing tool that combines features of Ping andTracert with additional information that neither of those tools provides. PathPing sendspackets to each router on the way to a final destination over a period of time, and thencomputes results based on the packets returned from each hop. Since PathPing shows thedegree of packet loss at any given router or link, you can pinpoint which routers or links mightbe causing network problems.
Question 11: (QID=2196)
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Which of the following commands can you use at a RUN prompt in Windows 2000 to quicklydisplay virtually
every aspect of your system's settings and resources?
1. msi 2. Msd 3. msinfo32 4. Regedit 5. Winmsd Correctanswer(s): 3 5
Explanation: The System Information Tool can quickly display virtually every aspect of asystem's settings and resources. The exact features available vary with the operating systeminvolved. Windows NT and later operating systems use MSINFO32. Winmsd will also lauchMSINFO32. In Windows 2000 the WINMSD is a Microsoft Management Console (MMC) snap-in.
[Diagnosing and Troubleshooting]
Question 12: (QID=1776)
You try to put your laptop running Windows XP into Hibernation mode, but it will nothibernate. What is
your computer doing that is keeping you from placing it into Hibernation?
1. Recharging the battery
2. Defragmenting the hard drive
3. Downloading from the internet
4. Burning a CD
5. Windows XP has done away with Hibernation with its advanced battery management.
Correct answer(s): 4
Explanation: You can not place a computer into Hibernation while burning a CD. The errormessage you
will receive will be The device driver for the '%device name%' device is preventing themachine from entering
hibernation.
Question 13: (QID=2221)
Which of the following characters cannot be included in a filename in Windows 2000?
1. * 2. - 3. + 4. @ 5. ~ Correct answer(s): 1
Explanation: Windows 2000 filenames can be up to 215 characters long and cannot containthe following: < > /
? * " | [OS Fundamentals]
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Question 14: (QID=2195)
In Windows 2000, what tools can you use to edit the registry?
1. REGEDT32.EXE and REGEDIT.EXE
2. Only REGEDT32.EXE
3. Only REGEDIT.EXE
4. REGEDT32.EXE if SP1 is applied Correctanswer(s): 1
Explanation: You can view or change the entries using one of the two Registry editors thatship with Windows
2000, REGEDT32.EXE or REGEDIT.EXE. Only the latter is included with Windows 9x. The
Registry itself is stored
in binary format, so you can't open, view, or edit the contents directly. Don't look for eithereditor on the
Start menu because they are considered too potent for the average user. You must enter theappropriate command
name in the Run dialog box to start the editor. Although both programs ship with Windows2000, REGEDIT.EXE lacks
a security menu and does not support several commands available in REGEDT32.EXE.[Diagnosing and
Troubleshooting]
Question 15: (QID=2231)
____________ identifies devices that can cause Windows 98 or Windows Me to stop responding(hang) when you
start your computer, and then disables them so that they are bypassed when you next restartyour computer.
1. HWINFO 2. MSINFO 3. MSCONFIG 4. ASD Correctanswer(s): 4
Explanation: ASD stands for Automatic Skip Driver. [Diagnosing and Troubleshooting]
Question 16: (QID=2279)
You are a technician working for a big company thatservices computers. A customer whoowns a Windows XP
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Home computer would like to start backing up her
computer every week and you tell her about ntbackup.exe.
She calls back and explains that she is unable to find
ntbackup.exe. What should you do?
1. Have her go Start > all programs > accessories >
system tools > Backup
2. Have her go Start > all programs > accessories >
Backup
3. Have her install it off her Windows XP CD
4. Have her go to add/remove programs and install it
Correct answer(s): 3
Explanation: Windows XP Home does not install
ntbackup.exe and you can not install it by using
add/remove programs. You have to open the Windows XP CD
and go \VALUEADD\MSFT\NTBACKUP. This is one of the
differences between Windows Home and Professional.
[Diagnosing and Troubleshooting]
Question 17: (QID=2185)
You are asked to configure a dual boot system. On a
modern PC system, what is usually the most critical
issue for building a successful dual boot system?
1. File system
2. Processing power
3. SMP support
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4. USB support
5. PnP support
6. Drive space
Correct answer(s): 1
Explanation: Before undertaking a multiple operating
system configuration, carefully read all relevant
documentation for each operating environment. Draw up a
compatibility list and make notes on any special
requirements. For example, some operating systems allow
a dual boot, but only if they are loaded first or last.
File systems have to work to the lowest common
denominator. For example, you can run a version of DOS
or Windows 98 with Windows 2000, but only if you employ
a FAT16 file system on at least part of the primary hard
drive's primary partition. The older operating systems
must reside on this primary partition. You can also use
an NTFS partition on the system, but files there will
not be accessible when in DOS or Windows 98 mode.
[Installation, Configuration and Upgrading]
Question 18: (QID=1759)
Which is not a valid way to view the amount of used
space on a Windows 2000 drive?
1. Disk Management MMC
2. System Properties control panel
3. In My Computer, right click on drive and select
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properties.
4. In Windows Explorer, right click on drive and select
properties.
Correct answer(s): 2
Question 19: (QID=2197)
What tool can you use in Windows 2000 to find out what
services are running currently?
1. System Configuration Utility
2. System Troubleshooter
3. MSD
4. MSI
5. Dr Watson
6. System Services
Correct answer(s): 6
Explanation: This utility is available through
administrative tools. It shows what services are running
on the machine, their current status, and how they are
started. It can be used to stop services for
troubleshooting. [Diagnosing and Troubleshooting]
Question 20: (QID=2255)
In Windows 2000 and XP, what command can you use to
scroll through the previous commands that you have
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entered into the command prompt?
1. Ctrl-C
2. The page up and page down buttons
3. The up and down arrow keys
4. The scroll wheel on your mouse
Correct answer(s): 3
Explanation: You can use the up and down arrow keys to
go through the last entered commands in the command
prompt. This is a feature of Windows 2000 and XP. [OS
Fundamentals]
Question 21: (QID=1772)
How can you back up your work in Windows XP? (choose all
right answers).
1. At the run prompt type ntbackup
2. At the run prompt type backup
3. At the run prompt type xpbackup
4. In the control panel click on performance and
maintenance
Correct answer(s): 1 4
Explanation: The real name of the backup utility that
comes with Windows XP and 2000 is called ntbackup. You
can access this from the run prompt by typing ntbackup.
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Many of the system tools can now be accessed by going to
the control panel and accessing performance and
maintenance. This includes ntbackup. It is shown as a
link that says Back up our data. This will just launch
ntbackup.
Question 22: (QID=2222)
Where are the Windows 2000 registry hive files located?
1. Windows\SYSTEM32\CONFIG
2. WINNT\SYSTEM32\REG
3. Windows\SYSTEM32\HIVE
4. WINNT\SYSTEM32\CONFIG
Correct answer(s): 4
Explanation: Most of the registry(the static items) are
contained in hive files which are located in the
WINNT\SYSTEM32\CONFIG directory. The 5 hives are SAM,
security, software, system and default. [OS
Fundamentals]
Question 23: (QID=2164)
Which type of network is centrally administered?
1. Peer-to-Peer
2. Client-to-Peer
3. Client-Server
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4. Server-to-Peer
Correct answer(s): 3
Explanation: A Client Server network is centrally
administered. In a client server network, the server
provides information, programs, and devices for the
client. [Networking]
Question 24: (QID=1738)
To copy all the files and subdirectories from one
directory to another use the ________ command.
1. XCOPY /S
2. XCOPY
3. COPY
4. COPY /S
Correct answer(s): 1
Explanation: XCOPY /S copies the files in the source
directory and all files in subsequent subdirectories.
NOTE: It does not copy hidden or read-only files.
Question 25: (QID=2154)
The setup utility used to perform a clean installation
of Windows 2000 is?
1. WINNT32.EXE
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2. SETUP.EXE
3. RUN.EXE
4. INSTALL.EXE
5. WINNT.EXE
Correct answer(s): 5
Explanation: The setup utility used to perform a clean
installation of Windows 2000 is WINNT.EXE. WINNT32.EXE
can be used to perform upgrades from earlier Windows
versions. [Installation, Configuration and Upgrading]
Question 26: (QID=1771)
How do you get to the Recovery Console with Windows XP?
1. Go to Start> Run then type CMD
2. Press F8 during start up
3. Use msconfig
4. Boot to the Windows XP CD
Correct answer(s): 4
Explanation: The recovery console is not the DOS shell
you can get to by typing CMD. It is accessed so you can
repair Windows XP. There are only 2 ways to get to it:
either by installing it before hand or by booting to the
Windows XP CD and choosing R for repair, then choosing
Manual Repair.
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Question 27: (QID=2199)
On your Windows 2000 system an application has crashed.
Where can you locate the log file created by Dr Watson?
1. \Windows\Drwatson
2. \Windows\
3. \Windows\System\Drwatson
4. \Windows\System32\Drwatson
5. \Windows\System\Drwatson\logs
6. \Windows\System32\Drwatson\logs
Correct answer(s): 1
Explanation: This system utility can be used to track
system events when application faults occur. It creates
a log with a .wig extension in the \Windows\Drwatson
directory. The log includes an indication of the
application that caused the error and the related memory
addresses. [Diagnosing and Troubleshooting]
Question 28: (QID=2158)
To keep a device from loading in the CONFIG.SYS file,
without deleting the entry, you would use which command?
1. REM
2. DIS
3. DISABLE
4. REMOVE
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Correct answer(s): 1
Explanation: In order to disable a device in the
CONFIG.SYS file, you would use the REM command. The REM
command makes the line a remark, rather than an actual
command to run. [Diagnosing and Troubleshooting]
Question 29: (QID=2262)
You have a user that needs to change settings in the
control panel often is having a hard time becoming
familiar with XPs new control panel. This user is very
familiar with his old control panel in Windows 98. What
can you do to help?
1. Tell him to use the control panel in the Computer
management console.
2. Tell him to hold down Ctrl key when double clicking
on the control panel to make it look like the old
Windows 98 control panel
3. Tell him to select Classical view in the control
panel
4. He is just going to have to learn to find his way
around
Correct answer(s): 3
Explanation: With the new look and feel of Windows XP,
the control panel is now grouped into categories. You
can switch to a classic view by clicking on the Switch
to Classic View link in the upper right-hand corner of
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the control panel. [Installation, Configuration and
Upgrading]
Question 30: (QID=2213)
Which of the following is a valid way to create a
shortcut?
1. In Windows Explorer, click once on the item to
highlight it and select Create Shortcut from the File
menu.
2. In My Computer, click once on the item to highlight
it and select Create Shortcut from the File menu.
3. In My Computer, click File then New and select
Shortcut.
4. In Windows Explorer, click File then New and select
Shortcut.
Correct answer(s): 1 2 3 4
Explanation: [OS Fundamentals]
Question 31: (QID=2138)
You are having problems when Windows 98 boots. How can
you create a log file that records the events on bootup?
1. Hit ESC as soon as Windows starts, then select the
Log option
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2. Hit F5 as soon as Windows starts, then select the Log
option
3. Hit F8 as soon as Windows starts, then select the
bootlog.txt option
4. Hit F2 as soon as Windows starts, then select the
Troubleshoot option
Correct answer(s): 3
Explanation: [Diagnosing and Troubleshooting]
Question 32: (QID=2177)
If you double-click on a .reg file what will happen?
1. It is deleted
2. It opens the Registry
3. It opens a text editor
4. It copies and backs up the file to the Registry
Correct answer(s): 4
Explanation: [OS Fundamentals]
Question 33: (QID=2175)
Your Windows 9x system will boot from a floppy disk but
not from a hard drive, which of the following should you
do first?
1. Verify the presence of the 2 hidden system files
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(IO.SYS and COMMAND.COM)
2. Verify that there is a DOS sub-directory on the hard
drive
3. Replace the hard drive
4. FDISK the hard drive
Correct answer(s): 1
Explanation: First thing is to check for the 2 hidden
system files IO.SYS and COMMAND.COM. If these files are
missing, the operating system will not boot. [Diagnosing
and Troubleshooting]
Question 34: (QID=2210)
The extensions for some file types are not showing on
your Windows 2000 Professional computer. How do you
correct this?
1. In My Computer or Windows Explorer select Folder
Options from the Tools menu. In the View tab uncheck the
Hide Extensions for Known Filetypes checkbox.
2. In My Computer or Windows Explorer select Folder
Options from the View menu. In the View tab check the
Show All Files radio button.
3. Right click on the Taskbar and select Properties from
the menu. In the Taskbar Options tab, check the Show All
Files checkbox.
4. None of the above
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Correct answer(s): 1
Explanation: By default, the Hide Extensions for Known
File Types box is checked. The Show All Files Radio
button in the view tab is used to display hidden and
system files. [Diagnosing and Troubleshooting]
Question 35: (QID=2191)
Windows 2000 creates several logs during the
installation process. Which file contains an action log
describing every step that Setup performs in
chronological order?
1. Setupact
2. Setupapi
3. Setuplog
4. Setup
5. Setups
6. Setuperr
Correct answer(s): 1
Explanation: Windows 2000 creates several logs during
the installation process that can be accessed with a
text editor. They are usually located in the \Winnt
directory. They include the following:
Setupact contains an action log describing every step
that Setup performs in chronological order. It also
includes the errors that are written into the error log.
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A quick scan of this file can often pinpoint a device
driver that did not load or a file that was not copied.
Setupapi is a log of the installation of the different
device classes on the computer.
The Events Log can be accessed if the installation
completes but you are still having trouble with a
service that fails to start. This utility can be
accessed from the Control Panel under Administrative
Tools. [Installation, Configuration and Upgrading]
Question 36: (QID=2284)
You upgrade a user's computer from Windows NT
Workstation to Windows XP Professional. After completing
the upgrade, the user complains that they no longer have
the "My Computer" icon on their desktop. Which of the
following will place these icons on the desktop?
1. There is no My Computer in Windows XP
2. Change the start menu to Classic Start Menu in the
Taskbar and Start Menu Properties
3. Change the start menu to Category Menu in the Taskbar
and Start Menu Properties
4. Change the start menu to Classic Start Menu in the
Display Properties
5. Select the checkboxes corresponding to the icons that
you wish to have displayed in the Desktop Items dialogue
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box of the Display Properties
6. Drag and drop shortcuts to the desktop from the start
menu
Correct answer(s): 2 5
Explanation: The default settings in XP do not provide a
My Computer, My Documents, or My Network Places icons on
the desktop. You can either change to the classic start
menu, or select the icons you wish to have appear in the
Desktop tab of the Display Properties.[Diagnosing and
Troubleshooting]
Question 37: (QID=2254)
Working as helpdesk technician, you have a customer who
asks you why his power button puts his laptop into
hibernation instead of just shutting it off. How can you
tell him to change his settings so that his laptop will
do what he wants?
1. This can only be done by accessing the BIOS.
2. This can be done by accessing the system applet in
the Control Panel.
3. This can be done using the Display applet in the
Control Panel.
4. You can not change this setting. This setting is done
by the maker of the laptop.
5. You can do this by right clicking on My Computer and
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choosing Management.
Correct answer(s): 3
Explanation: The power button properties can be changed
by accessing the display applet in the control panel or
right clicking on the desktop and choosing properties,
then going to the Screen Saver tab and then the Power
Button. After that you will have to choose the Advanced
tab and you will then see where you can change the
action that is taken when you hit the power button.
[Diagnosing and Troubleshooting]
Question 38: (QID=1750)
What files are included in a Windows 2000 emergency
repair disk (Choose all that apply)?
1. AUTOEXEC.NT
2. CONFIG.NT
3. SETUP.LOG
4. WIN.INI
5. BOOTSECT.DOS
6. None of the choices
Correct answer(s): 1 2 3
Explanation: The final task is to create an emergency
repair disk (ERD). This disk contains three files needed
to restore the original registry created during the
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setup process. This is a change from Windows NT 4.0,
which actually saved a copy of the registry on the ERD.
The Windows 2000 ERD contains the AUTOEXEC.NT,
CONFIG.NT, and SETUP.LOG files. AUTOEXEC.NT and
CONFIG.NT are used to initialize the MS-DOS environment,
and SETUP.LOG lists the files installed by Setup, as
well as their CRC (cyclical redundancy check) data for
use during the repair process. The ERD is not a bootable
disk, and by itself cannot repair anything.
Question 39: (QID=2248)
You have just installed Windows ME on a PC and realize
that you have formatted this computer with FAT 16
instead of FAT 32. Because of the advantages of FAT 32,
you wish to fix this oversight. How can you do this?
1. From the RUN prompt type A:\Format C:\ |FAT32
2. From the RUN prompt type CVT.exe
3. From the RUN prompt type Driver Converter
4. Go Start>Programs>Accessories>System Tools>Drive
Converter
5. You can not directly convert FAT16 to FAT32. You will
have to back up all the information you want to save and
reformat and reinstall if that is your system partition
Correct answer(s): 2 4
Explanation: There are two tools you can use to convert
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FAT16 to FAT32. They are called CVT.EXE and CVT1.EXE.
CVT.EXE is the command prompt tool and CVT1EXE is the
Windows-based tool. When accessing CVT1.EXE in Windows,
it shows up as drive converter. This is found in the
System Tools folder. [Diagnosing and Troubleshooting]
Question 40: (QID=1774)
There is a Windows XP computer on your network that
seems to be able to connect to the network but you can
not ping it. Why?
1. You do not know the MAC address
2. You are using a Windows 98 computer
3. The network interface is going bad
4. Windows Firewall is enabled
5. The network cable attached to the computer is going
bad
6. Another computer is already pinging the computer
Correct answer(s): 4
Explanation: Windows XP firewall by default will not
return a ping echo request.
Question 41: (QID=2182)
Your boss wants to set up a computer at home for
multimedia and gaming. Why would you discourage her to
run Windows NT at home?
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1. It lacks a range of drivers for scanners
2. It lacks a range of drivers for sound cards
3. It lacks a range of drivers for many desktop
components
4. It is geared towards corporate use
Correct answer(s): 1 2 3 4
Explanation: Power users and those using computers for
scientific and technical applications often require more
powerful systems than the average office worker. Network
servers require higher degrees of reliability, security,
and advanced management tools. To meet those needs,
Microsoft developed another series of operating systems,
calling the initiative New Technology (NT). The result
was the Windows NT platform. Windows NT lacked a range
of drivers for scanners, sound cards, and similar
desktop components. There are still significant numbers
of computers running Windows NT 4.0. The majority of
these installations are servers. For home use, you
should recommend Windows XP. [Installation,
Configuration and Upgrading]
Question 42: (QID=2260)
You are working as an A+ technician in a small computer
shop. A customer brings in a Windows XP PC that has a
virus. This virus is known to you, and you know this
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particular virus renames the Windows folder and then
deletes itself. The hard drive is formatted NTFS. How
can you rename that folder without reinstalling the
Operating System?
1. Boot the PC into safe mode and then rename the system
folder.
2. Use Last Known Good Configuration
3. Boot to the Recovery Console and use the REN command
4. Boot to a Windows 98 boot disk and use the Rename
command
Correct answer(s): 3
Explanation: Of the available answers, the only one that
will work is the Recovery Console since the boot files
will point to the wrong folder. The system will not be
able to boot at all, let alone to the boot menu. Since
the hard drive is formatted with NTFS, the Windows 98
boot disk will not be able to read it. [Diagnosing and
Troubleshooting]
Question 43: (QID=2280)
What protocols can you use over an IEEE 1394 (Fire wire)
Network.
1. IP-v4
2. IP-v6
3. NetBEUI
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4. IPX
5. AppleTalk
Correct answer(s): 1
Explanation: IP version 4 is the only protocol that
Windows supports to use in networking with IEEE 1394
(Fire wire). [Networking]
Question 44: (QID=2269)
You need to map a network drive while using Windows XP.
How do you start the Map Network Drive wizard?
1. By typing Net Use
2. By right clicking on My Network Places and choosing
Map Network Drive
3. By selecting the Tools menu from any folder and
choosing Map Network Drive
4. You can only map a network drive if you are the
Network Administrator
5. By Selecting the View menu in any window and
selecting Map Network Drive
Correct answer(s): 2 3
Explanation: The Map Network Drive option is included
with every System Window under the Tools menu. Also, you
can right click on My Network Places and you will see
the option again. The net use command can be used to map
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a network drive, but will not start the Wizard.
[Networking]
Question 45: (QID=1764)
What is the minimum CPU that Windows XP will run on?
1. 133 MHz
2. 233 MHz
3. 333 MHz
4. 100 MHz
5. 300 MHz
Correct answer(s): 2
Explanation: According to Microsoft, the minimum
processor that Windows XP Home or Professional will
install on is any Intel or AMD 233 MHz or higher
processor.
Question 46: (QID=1741)
Which of the following event types are logged by the
Event Viewer.
1. Application
2. System
3. Security
4. Boot
5. Crashes
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Correct answer(s): 1 2 3
Explanation: The Event Viewer is used to log System,
Program and Security events.
Question 47: (QID=2283)
You upgrade a Windows 95 Computer to Windows 2000. You
discover that one of your applications is no longer
working properly. What should you do?
1. Run DSKCHK
2. Run MSCONFIG
3. Perform a clean install of Windows 2000
4. Reinstall the application
Correct answer(s): 4
Explanation: Reinstalling the application will repair
any registry values and missing or corrupt files.
[Diagnosing and Troubleshooting]
Question 48: (QID=2127)
The ATTRIB +R command can be used to:
1. Restore a damaged file
2. Mark a file as read-only
3. Rename a file
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4. Rewrite a file
Correct answer(s): 2
Explanation: ATTRIB +R command can be used to make a
file a read-only file which will prevent users from
making any changes to the file. [OS Fundamentals]
Question 49: (QID=2126)
Which of the following will give you information about
how much memory you have and how it is being used?
1. MEMMAKER
2. MEM
3. CHKDSK
4. MEMSIZE
Correct answer(s): 2
Explanation: MEM is a command line utility that provides
information about how much memory the system has and how
it is being used. [OS Fundamentals]
Question 50: (QID=2215)
In a typical Windows 98 installation, where is the
Windows Desktop located in the file system?
1. C:\Windows\System\Desktop
2. C:\Windows\Desktop
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3. C:\System\Desktop
4. A:Desktop
Correct answer(s): 2
Explanation: The desktop is the first "screen" that you
see after Windows loads. All of the icons on the desktop
are shortcuts to other files and applications. [OS
Fundamentals]
Question 51: (QID=2157)
What is a device driver?
1. A device driver is a program that will allow your
computer to control and communicate with a device
2. A device driver is the boot file for DOS
3. A device driver allows for multiple user settings
4. A device driver is a program that will disable
devices attached to your computer
Correct answer(s): 1
Explanation: A device driver is a program that will
allow your computer to control and communicate with a
device. Device drivers are commonly found on the setup
disk provided with a new hardware device. [Installation,
Configuration and Upgrading]
Question 52: (QID=1729)
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Which of the following is used to set up a primary DOS
partition?
1. PART
2. FORMAT
3. MIRROR
4. FDISK
Correct answer(s): 4
Explanation: FDISK is a utility to partition a disk
before it can be formatted.
Question 53: (QID=2167)
What is the smallest unit of storage windows 9x can
access on a hard drive?
1. file
2. track
3. sector
4. cluster
Correct answer(s): 4
Explanation: Clusters are organizational units used with
disk drives to represent one or more sectors of data.
These structures constitute the smallest unit of storage
space on the disk. [OS Fundamentals]
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Question 54: (QID=2253)
Where do you find My Network Places in Windows XP
Professional?
1. Start menu
2. At the run prompt type network
3. My Computer
4. My Documents
Correct answer(s): 1 3 4
Explanation: [Networking]
Question 55: (QID=2133)
Which of the following describes the correct way to
change your virtual memory settings in Windows 9x?
1. Go to control panel, swap file settings
2. Go to control panel, system, performance tab, virtual
memory
3. Go to control panel, virtual memory, settings
4. Go to file manager, swap file, virtual memory
settings
Correct answer(s): 2
Explanation: Here users can specify their own virtual
memory settings (swap file settings). [Installation,
Configuration and Upgrading]
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Question 56: (QID=2147)
You encounter a hard disk that will no longer boot.
After booting with an emergency boot floppy and running
an anti-virus program, you successfully remove the virus
that infected the boot sector of the hard disk. What
command could you use to restore the boot record of the
hard disk?
1. FORMAT
2. FDISK /MBR
3. MIRROR
4. RESTORE
Correct answer(s): 2
Explanation: You can restore the boot record of the hard
disk using FDISK /MBR (Master Boot Record). [Diagnosing
and Troubleshooting]
Question 57: (QID=2271)
Where is the default place to find sound and music files
in Windows XP?
1. Desktop
2. My Music
3. My Sounds
4. My Tunes
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Correct answer(s): 2
Explanation: By default, the place that Windows XP and
other sound and music applications save music and sound
files is My Music. This folder is located inside the My
Documents folder. [OS Fundamentals]
Question 58: (QID=1754)
You are running Task Manager on Windows 2000. Which of
the following tabs are available for use (Choose all
that apply)?
1. Applications
2. Processes
3. Performance
4. Network
5. Advanced
Correct answer(s): 1 2 3
Explanation: Windows 2000 offers Task Manager, a utility
that is not available in Windows 9x. You can access this
utility by pressing Ctrl+Alt+Del while the system is
running. It offers three tabs: Applications, Processes,
and Performance. Task Manager lets you quickly see which
applications and processes are running and how the
system is using CPU (central processing unit) and memory
resources. Extremely high CPU usage is an indication
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that something is not running right or that the system
is running low on resources and needs to be
reconfigured. If you suspect an application is causing a
problem, close it and observe the relative change in
system resources. Task Manager is shown in Figure 21.5
with the Processes tab selected and in 21.6 with the
Performance tab selected.
Question 59: (QID=2198)
Under Windows 2000 and 98, what scheduling tools can be
used to automatically run system maintenance utilities?
1. Windows Maintenance Wizard
2. Task Scheduler
3. WSH
4. cron
5. crontab
Correct answer(s): 1 2
Explanation: These are scheduling tools that can be used
to automatically run tools such as Backup, ScanDisk, and
Disk Defragmenter at regular intervals. There are
operating system-specific variations. Cron is used on
Linux systems. [Installation, Configuration and
Upgrading]
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Question 60: (QID=2273)
What key can you hit to access help?
1. F1
2. F8
3. Delete
4. Break
Correct answer(s): 1
Explanation: In Windows, if you hit the F1 key, it will
bring up Help. [Diagnosing and Troubleshooting]
Question 61: (QID=2224)
Which of the following file systems are supported by
Windows 2000?
1. FAT16
2. FAT32
3. NTFS
4. HPFS
Correct answer(s): 1 2 3
Explanation: HPFS stands for High Performance File
System and is used with OS/2 operating systems. This
file system can only be accessed by Windows NT 3.51 and
OS/2. [Installation, Configuration and Upgrading]
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Question 62: (QID=2267)
You just installed a new anti-virus application on your
Windows XP computer and you would like to configure the
software. The owners manual instructs you to access the
utilitys own control panel applet that was installed
into the control panel. Your systems control panel is
set to use categorical view. Without changing to
classical view, where can you access these items?
1. Performance and Maintenance
2. Printers and other Hardware
3. Add, Remove Programs
4. Non Microsoft Items
5. None of the above
Correct answer(s): 5
Explanation: You can access the control panel applets
that 3rd party applications install in your control
panel by using the Other Control Panel Options that
you will find on the right side tool bar. [OS
Fundamentals]
Question 63: (QID=2202)
What switch for the command IPCONFIG can you use to
display the detailed configuration report for all
interfaces on a networked computer?
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1. /all
2. -a
3. -detail
4. /d
Correct answer(s): 1
Explanation: IPCONFIG is a command-line tool that
displays the current configuration of the installed IP
stack on a networked computer. When used with the /all
switch, it displays a detailed configuration report for
all interfaces, including any configured WAN miniports
(typically used for remote access or VPN connections).
Output can be redirected to a file and pasted into other
documents. [Networking]
Question 64: (QID=2201)
What command should you use to release a DHCP lease?
1. ARP
2. Hostname
3. IPCONFIG
4. Nbtstat
5. Netstat
6. Netdiag
Correct answer(s): 3
Explanation: IPConfig is a command-line tool that
displays the current configuration of the installed IP
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stack on a networked computer. When used with the
/release switch this command will drop an IP addressed
provided by DHCP. [Networking]
Question 65: (QID=2209)
For Windows 2000 to fully utilize dual processors, which
feature is necessary?
1. SMP
2. DMP
3. DIMM
4. RDRAM
5. PPLP
Correct answer(s): 1
Explanation: It provides SMP (symmetric multiprocessing)
support, allowing the system to use more than one
processor at the same time. Windows 2000 Professional
supports two processors per platform and other versions
in the Windows 2000 family can operate up to 32
processors at the same time. [Installation,
Configuration and Upgrading]
Question 66: (QID=2207)
What command can you use at a Windows 98 command prompt
to fix registry problems?
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3. FTP Client
4. SMTP Server
Correct answer(s): 1
Explanation: Web browsers are used to display web pages.
Common web browsers include Internet Explorer and
Netscape Navigator. [OS Fundamentals]
Question 68: (QID=2264)
When working with Windows XPs Control panel set to
categorical grouping, which group would you find the
system icon in?
1. Performance and Maintenance
2. Printers and Other Hardware
3. Accessibility Options
4. Sound, Speech, and Audio Devices
5. User Accounts
Correct answer(s): 1
Explanation: [OS Fundamentals]
Question 69: (QID=1755)
Windows 2000 can run on which of the following processor
platforms (Choose all that apply)?
1. Cyrix 6x86
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2. Intel Celeron
3. AMD K7
4. Intel Pentium III
5. DEC Alpha
6. Power PC
Correct answer(s): 1 2 3 4 5
Explanation: Windows 2000, like its Windows NT
predecessor, is able to run on both CISC (complex
instruction set computing, like the Intel Pentium) and
RISC (Reduced Instruction Set Computing, like the DEC
Alpha)-based CPUs.
Question 70: (QID=2223)
What can the bootable partition of a system also be
called?
1. Extended
2. Volume
3. Logical Drive
4. Active
Correct answer(s): 4
Explanation: There can be only one active partition at
any given time. [Installation, Configuration and
Upgrading]
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Question 71: (QID=2282)
You are trying to upgrade your system from Windows 98 to
Windows 2000 but the system hangs during installation.
What most likely needs to be disabled in order for this
to work?
1. Drive compression
2. Plug and Play in the BIOS
3. BIOS Anti-virus software
4. BIOS Shadowing
Correct answer(s): 3
Explanation: Anything which interrupts or delays the
boot process can cause the installation to fail. When
you first start the PC, enter your BIOS and disable the
anti-virus. [Diagnosing and Troubleshooting]
Question 72: (QID=2145)
Which of the following can be used to detect the
presence of hidden files?
1. SCANDISK
2. CHKDSK
3. DRWATSON
4. PEEPER
Correct answer(s): 2
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Explanation: CHKDSK can be used to detect the presence
of hidden files. [OS Fundamentals]
Question 73: (QID=2246)
You have been put it charge of ordering all the
components for your companys desktop computers. You
will be installing Windows XP and you have to make sure
that the components that you are ordering will be
compatible with Windows XP.
1. The only way is to go to each manufacturers website
and look up the compatibility.
2. Read the manual that comes with Windows XP
3. Look on Microsofts web site and search the Windows
Catalog
4. Check the HCL list on the Windows XP CD
Correct answer(s): 3
Explanation: The Windows Catalog offers the most updated
list of compatible hardware. The Windows XP CD has a
hardware compatability list on it, however, it is not as
current as what is in the Windows Catalog.
[Installation, Configuration and Upgrading]
Question 74: (QID=2148)
Which of the following would you not find in the Windows
Control Panel?
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1. Fonts
2. Printers
3. System
4. Virus
Correct answer(s): 4
Explanation: Virus would not be found in the Windows
Control Panel. You will see Font, Printer, and System
icons in the Control Panel. [OS Fundamentals]
Question 75: (QID=1768)
Which log file would you check if you wanted to see
which components were installed during setup?
1. Install.log
2. addremove.log
3. setuplog.txt
4. Install.txt
5. installlog.txt
6. setup.txt
Correct answer(s): 3
Explanation: The SETUPLOG.TXT file is a hidden ASCII
text file that resides in the root directory after
running setup. This file records all the options the
user chose during the setup process.
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Question 76: (QID=1731)
In Windows XP, a hard drive can be searched for lost
allocation units using:
1. FDISK
2. SCANDISK
3. DEFRAG
4. CHKDSK
5. FORMAT
Correct answer(s): 4
Explanation: CHKDSK is a command line utility that
checks a hard drive for lost allocation units and
attempts to recover them. ScanDisk was a similar
utility, but was only included in DOS 6.x and Windows
9X.
Question 77: (QID=2265)
When working with Windows XPs Control panel set to
categorical grouping, in which group would you find
where to change the sound scheme?
1. Performance and Maintenance
2. Printers and Other Hardware
3. Accessibility Options
4. Sound, Speech, and Audio Devices
5. User Accounts
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Correct answer(s): 4
Explanation: [OS Fundamentals]
Question 78: (QID=2217)
Which key combination will open the start menu?
1. ALT + TAB
2. ALT + ESC
3. CTRL + TAB
4. CTRL + ESC
Correct answer(s): 4
Explanation: Once the start-menu is open the arrow keys
can be used for navigation. This can be helpful if the
mouse fails. [OS Fundamentals]
Question 79: (QID=2241)
Windows 2000 and Windows XP are 32-bit operating systems
that are not based on DOS. Which of the following is
used to support DOS applications in Windows 2000 and XP?
1. TSRs
2. VDMs
3. Virtual Memory
4. VXDs
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Correct answer(s): 2
Explanation: NT/2000 supports DOS applications via
VDMs(Virtual DOS Machines). A VDM is a Win32 application
that creates an environment where DOS applications can
run. It does this by making the NT Workstation resemble
a DOS environment and tricks the DOS applications into
thinking that they have unrestricted access to the
computer's hardware. [OS Fundamentals]
Question 80: (QID=1760)
When booting a Windows 98 computer, you receive the
error message Bad or Missing Command.com. How do you fix
this?
1. Boot into safe mode
2. Boot with a Windows startup disk and type SYS C: at a
command prompt
3. Use the emergency repair disk
4. Format the hard drive and reinstall Windows
Correct answer(s): 2
Explanation: Bad or Missing COMMAND.COM means that the
OS is unable to locate the file COMMAND.COM. SYS C: will
copy the system files to the hard drive.
Question 81: (QID=2176)
What is the command line interpreter for DOS?
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1. command.com
2. cmd.com
3. config.sys
4. autoexec.bat
Correct answer(s): 1
Explanation: COMMAND.COM The DOS command interpreter
that is loaded at the end of the boot-up process. [OS
Fundamentals]
Question 82: (QID=2243)
You have a home office with 5 computers running Windows
XP. You wish to be able to connect all of them to the
internet with your dial-up connection. What is the
easiest way to accomplish this?
1. Buy a router
2. Enable ICS
3. Install a modem in every computer and have them all
dial up at the same time
4. Set up a firewall
Correct answer(s): 2
Explanation: Microsoft's implementation of NAT is called
Internet Connection Sharing (ICS) and is supported by
Windows 98SE, Windows 2000 and Windows XP. While most
firewalls and routers include NAT, this would not be the
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easiest and certainly not the cheapest options.
[Networking]
Question 83: (QID=1752)
In Windows 2000, after the POST process what key can you
press to make the boot menu available?
1. F8
2. F6
3. F4
4. F2
5. F1
6. CTRL + ALT + DEL
Correct answer(s): 1
Explanation: Both Windows 98 and Windows 2000 offer a
safe mode, which loads the operating system with only a
minimal set of drivers and a simple 16-color VGA
display. To enter this mode press F8 just after the POST
concludes. A menu appears, offering several alternate
methods of booting the system. This mode is
automatically invoked on startup in some versions of
Windows if the system was shut down improperly.
Question 84: (QID=2236)
What service is responsible for resolving IP addresses
to internet domain names?
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1. DNS
2. WINS
3. DHCP
4. FTP
Correct answer(s): 1
Explanation: DNS stands for Domain Name Service.
[Networking]
Question 85: (QID=2220)
Which of the following files is not required in order to
boot a Windows 2000 system on an Intel based system?
1. NTLDR
2. OSLOADER
3. NTDETECT
4. NTOSKRNL
Correct answer(s): 2
Explanation: OSLOADER is required for RISC based systems
only. [Installation, Configuration and Upgrading]
Question 86: (QID=2155)
The easiest way to install a printer is to use which of
the following?
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1. DOS
2. The Add New Hardware Wizard
3. The Add Programs Wizard
4. The Add Printer Wizard
Correct answer(s): 4
Explanation: The easiest way to install a printer is to
use the Add Printer Wizard. The Add Printer Wizard will
walk you through all of the steps required to install
and configure a printer. The Add Printer Wizard may be
accessed from the Printers folder. [Installation,
Configuration and Upgrading]
Question 87: (QID=1762)
You send a print job to a printer and do not receive any
visible error messages. The job shows up in the queue
but is not printing. What is most likely the problem?
1. The printer is not on
2. Your system needs to be rebooted
3. The spool folder is corrupt
4. The printer is offline
Correct answer(s): 4
Explanation: If the printer is set offline it will not
print. A printer being set offline with a
user-intervention required message may mean that
something is wrong with the printer.
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Question 88: (QID=2258)
How do you turn off the visual effects in Windows XP?
1. Use the System applet in the Control Panel
2. Use the Display applet in the Control Panel
3. Use the Visual Effects MMC
4. Right click on the Hard drive and choose the
Performance tab
5. You have to edit the registry HKEY_CURRENT_CONFIG
Correct answer(s): 1
Explanation: To change the visual effects settings in
Windows XP, you need to use the System Applet. There are
a couple of different ways to get here - You can right
click on My Computer, select Properties, choose the
Advanced tab, then click on the Performance button. Or
you can go to the System control panel, choose the
advanced tab and click on the Performance
button.[Diagnosing and Troubleshooting]
Question 89: (QID=2183)
You are manage the in-house computer systems for ABC
company. Why would you recommend Windows 2000 over NT?
1. It extends the functionalities of NT
2. It provides full support for Plug-and-Play
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3. It fully supports USB
4. It fully supports IrDA
5. It fully supports IEEE 1394
Correct answer(s): 1 2 3 4 5
Explanation: Windows 2000 is the successor to Windows NT
(during its early development it was called Windows NT
5.0). In spite of the name change, Windows 2000 is built
on a solid Windows NT foundation. In many ways, Windows
2000 combines the best of Windows 98 and Windows NT. It
offers and extends the multiprocessor support, advanced
security and administration tools, NTFS (NT file
system), and robust network capability found in Windows
NT. Like Windows 98, it provides full support for
Plug-and-Play installation of new hardware including
USB, IrDA (Infrared Data Association), and IEEE 1394
devices. [Installation, Configuration and Upgrading]
Question 90: (QID=2250)
How can you launch the Event Viewer in Windows XP?
1. From the run prompt type eventvwr
2. Start>All programs>Accessories>System tools>Event
Viewer
3. From the run prompt type evrvr.msc
4. Right click on My Computer then select Manage
5. Go to the administrative tools folder in the control
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panel
Correct answer(s): 1 4 5
Explanation: Event Viewer can be accessed in many
different pre-set ways including typing EVENTVWR at the
run prompt, looking in the administrative tools folder,
or right clicking on My Computer and choosing
management. You can also type MMC at the run prompt and
add the Event Viewer to a custom Management Console. [OS
Fundamentals]
Question 91: (QID=2128)
You receive an error message that your 9GB hard drive is
out of space. However, when you run DIR, the total size
of your files add to less than 9GB. How do you account
for this difference?
1. Rounding
2. Hidden files
3. Math error
4. Drive specifications are in hexadecimal, whereas the
DIR command calculates in decimal
Correct answer(s): 2
Explanation: Hidden files take up space which is not
shown by the DIR command. [OS Fundamentals]
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Question 92: (QID=1744)
How do you display the task manager in windows 2000
(choose 3)
1. Press CTRL, SHIFT and ESC
2. Press delete, page down and number lock
3. Right click on the taskbar and select task manager
4. Press CTRL, ALT, DEL. Then click the Task Manager
button.
Correct answer(s): 1 3 4
Explanation: Pressing the right click on the taskbar and
choose Task manager, or Ctrl+Alt+Del or Ctrl+Shift+Esc
will display Task Manager utility.
Question 93: (QID=2226)
You have a computer with Windows 98 on it and you
dual-boot it with Windows 2000. Now you are no longer
able to access Windows 98. What most likely happened?
1. Windows 2000 was installed onto a different drive
than Windows 98
2. Windows 98 and Windows 2000 cannot be dual booted
3. The Windows 98 WIN.INI file was overwritten
4. The partition was converted to NTFS during the
installation of Windows 2000
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Correct answer(s): 4
Explanation: Windows 98 does not support the NTFS file
system. [Diagnosing and Troubleshooting]
Question 94: (QID=1756)
Entering CMD into the run dialogue box will open a
command prompt in which of the following operating
systems?
1. Windows 98
2. Windows NT
3. Windows 2000
4. Windows XP
Correct answer(s): 2 3 4
Explanation: In Windows 9x the entry would be COMMAND.
Question 95: (QID=2208)
Which tools does Windows 98 offer to help resolve
printing problems?
1. Print Troubleshooter
2. Printer Wizard
3. Troubleshoot Wizard
4. Printfix
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5. Enhanced Print Troubleshooter
Correct answer(s): 1 5
Explanation: To help resolve printing problems, Windows
9x offers the Print Troubleshooter. This tool can be
found in Windows 9x Online Help. Click the Start menu,
then select Help. Windows Online Help opens. Click the
Contents tab, select Troubleshoot, and display the
topic: If You Have Trouble Printing. The troubleshooter
asks a series of questions that lead you through the
problem and hopefully provides a solution. [Diagnosing
and Troubleshooting]
Question 96: (QID=2257)
How does Spyware get onto your computer?
1. It is installed with Windows XP.
2. It is installed along with legitimate free
applications that you get on-line.
3. It presents itself as browser plug-ins.
4. It is broadcasted on Broadband internet connections
looking for crackable computers
5. It is installed as Internet Explorer tool bar add-ons
and password management software
Correct answer(s): 2 3 5
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Explanation: [Diagnosing and Troubleshooting]
Question 97: (QID=2129)
Which of the following commands would be used to load a
device driver into upper memory space?
1. DEVICEHIGH= in the CONFIG.SYS file
2. DEVICEHIGH= in the AUTOEXEC.BAT file
3. LOADHIGH in the CONFIG.SYS file
4. LOADHIGH in the AUTOEXEC.BAT file
Correct answer(s): 1
Explanation: DEVICEHIGH= command loads a device driver
you specify into the upper memory area so that more of
the conventional memory is free for other functions. [OS
Fundamentals]
Question 98: (QID=2225)
Which of the following tools reorganizes data on the
disk for optimal disk performance?
1. ScanDisk
2. CHKDSK
3. FDISK
4. DEFRAG
5. DRIVESPACE
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Correct answer(s): 4
Explanation: In DOS this utility was run from a DOS
prompt. In Windows 9x and 2000 this utility can still be
run from a prompt or can be accessed at
Start>Programs>Accessories>System Tools>Disk
Defragementer. Windows NT did not come with a
defragmentation utility, but it has resurfaced again in
Windows 2000 and XP. [Diagnosing and Troubleshooting]
Question 99: (QID=1766)
Windows XP will no longer allow you to log in after a
clean install. It has been 31 days since you installed
the Operating System. What did you not do?
1. You have not set up your MSN Passport yet.
2. You did not activate your copy of Windows XP
3. You did not create a User account and you are still
using the Administrator account
4. You did not register your copy of Windows XP
Correct answer(s): 2
Explanation: You must activate Windows XP in 30 days
from when you installed Windows XP or it will stop you
from logging into your desktop. This is a new
anti-piracy function.
Question 100: (QID=2184)
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Which of the following Windows 2000 platforms support
quad processor systems?
1. Windows 2000 Professional
2. Windows 2000 Server
3. Windows 2000 Advanced Server
4. Windows 2000 Datacenter Server
Correct answer(s): 2 3 4
Explanation: Windows 2000 is actually a family of four
products that all offer the same basic features, user
interface, and core technology. The basic features and
differences of these versions are:
Windows 2000 Professional:
Windows 2000 Professional is considered the desktop
version of this operating system. Like Windows 98, it is
designed for the single user. It supports dual CPU
(central processing unit) operations (SMP, or symmetric
multiprocessing), file encryption of sensitive data,
automatic system monitoring and advanced troubleshooting
tools, NTFS5 support, and dramatically enhanced mobile
computing capability over previous versions of Windows
NT.
Windows 2000 Server:
Windows 2000 Server is the entry-level server platform,
replacing Windows NT Server. It extends SMP capability
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to four CPUs per machine and adds support for Active
Directory services. This is the Windows 2000 enhancement
to the domain technology found in Windows NT. Active
Directory makes it easy to offer network resources and
develop group policies to enable secure sharing of
resources like storage media, printers, and Internet
access. Windows 2000 Server is designed to offer file,
print, and Web services in networks that do not need the
more robust features and scalability found in the
Windows 2000 Enterprise products.
Windows 2000 Advanced Server:
Windows 2000 Advanced Server is a powerful departmental
server product. It provides support for up to eight
CPUs, up to 8 GB of RAM (random access memory), large
scale RAIDs (redundant arrays of independent disks),
load balancing, and clustering of two servers.
Windows 2000 Datacenter Server:
Windows 2000 Datacenter Server is the most advanced and
robust networking platform offered by Microsoft. Like
all other Windows networking products, it is only
offered through qualified partners who can install and
support it. Windows 2000 Datacenter Server is designed
for large data warehouses, advanced scientific and
engineering applications, and large-scale Web farms. It
supports four-way clusters and storage area networks.
[Installation, Configuration and Upgrading]
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Question 101: (QID=2139)
You have several applications running on your Windows
2000 computer, and the one you are currently working on
freezes up. What do you do?
1. Turn off PC, then back on again
2. CTRL-ALT-DELETE twice, Control Panel, Programs,
Select, End
3. Click "Ignore" and work on the other applications
4. Press CTRL-ALT-DELETE, click on the "Task Manager"
button, click on the "Applications" tab, highlight the
offending program, and click "End Task"
Correct answer(s): 4
Explanation: The Task Manager allows you to end a
problematic task. This will not always recover a system
lockup if a 16-bit program freezes when it has control
of the processor. [Diagnosing and Troubleshooting]
Question 102: (QID=1736)
Can you upgrade a Windows 95 PC to Windows NT?
1. Yes
2. No
3. Yes, but only if you had DOS installed as well
4. Yes, but only NT 3.51
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Correct answer(s): 2
Explanation: No, you can't upgrade a Windows 95 to
Windows NT as they are based on two completely different
technologies.
Question 103: (QID=2150)
Conventional memory is used in which area?
1. 640k 1024k
2. 1024k 1088k
3. 0k 640k
4. 4k 644k
Correct answer(s): 3
Explanation: Conventional memory uses the 0k 640k area
to operate. Remember the different areas memory operates
in for the A+ exam. [OS Fundamentals]
Question 104: (QID=2189)
Which of the following is true regarding the creation of
the Windows 2000 setup boot disks?
1. You need the distribution CD-ROM
2. You need to have four blank, formatted, 3.5-inch,
1.44-MB disks
3. You need to use the makeboot command
4. You need to have a functioning NIC
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Correct answer(s): 1 2 3
Explanation: If you decide to start Setup from floppy
disks, you will need a set of boot disks. Here's how to
create them from the distribution CD-ROM. Have a
computer with access to a CD-ROM drive running any
version of MS-DOS or Windows. Have four blank,
formatted, 3.5-inch, 1.44-MB disks and label them
Windows 2000 Setup Disks 1, 2, 3, and 4. Place the
Windows 2000 CD-ROM into the CD-ROM drive. At a command
prompt (either MS-DOS or Windows COMMAND.COM), type
d:\bootdisk\makeboot a: (where d: is the drive letter of
the CD-ROM drive). Insert the first floppy into the
primary floppy disk drive(A) when prompted, and follow
the instructions when asked to remove and insert the
remaining three disks. [Installation, Configuration and
Upgrading]
Question 105: (QID=1737)
In Windows 98, where do you disable write-behind
caching?
1. Boot drive properties, Caching
2. System properties, Caching, Settings, Disable
3. System properties, Performance, File System,
Troubleshooting
4. Device Manager, Settings, Caching
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Correct answer(s): 3
Question 106: (QID=2166)
What is the effect of defragmenting a computer?
1. Increases size of hard drive
2. Doubles your RAM
3. Speeds up performance
4. Programs are spaced all over the hard drive
Correct answer(s): 3
Explanation: DEFRAG is a way to speed up disk access by
combining parts of the files from all over a disk into
organized, continuous blocks of clusters. [Installation,
Configuration and Upgrading]
Question 107: (QID=2277)
How can you fix an application that has performed an
illegal operation?
1. Update your BIOS
2. Upgrade your operating system.
3. Update Windows
4. Update your application
5. Reinstall your piece of software
6. Install a new processor
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Correct answer(s): 3 4
Explanation: Many times an illegal operation will be
closed because of an error or bug in either the
Operating System or the application after it has
shipped. The vender will then fix it and offer an
update. [Diagnosing and Troubleshooting]
Question 108: (QID=2142)
What does the CTRL-ESC keystroke combination do in
Windows?
1. Opens My Computer
2. Opens the Start menu
3. Opens Network Neighborhood
4. Opens Explorer
Correct answer(s): 2
Explanation: CTRL-ESC keystroke combination will open
the Start menu in Windows. [OS Fundamentals]
Question 109: (QID=1773)
When working with Windows XPs Control panel set to
categorical grouping, which group would you access to
get to the Device manager?
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1. Performance and Maintenance
2. Printers and Other Hardware
3. Accessibility Options
4. Sound, Speech, and Audio Devices
5. User Accounts
Correct answer(s): 1
Explanation: You have to get to the system icon before
you can access the Device manager. The path would be
Control panel > Performance and maintenance group >
system > Hardware tab > Device manger button
Question 110: (QID=2188)
You need to install Windows 2000 on a newly purchased
system. Where can you check the HCL?
1. the HCL.TXT located in the Support folder of the CD
2. Microsoft's web site
3. the HCL.DAT located in the HAL folder of the CD
4. the HAL.TXT located in the i386 folder of the CD
Correct answer(s): 1 2
Explanation: Hardware compatibility is much more
important with Windows 2000 than with Windows 95 or
Windows 98, and you should be sure that the system
components are all included on the Windows 2000 hardware
compatibility list if at all possible. A copy of the
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list is included on the Windows 2000 CD (HCL.TXT,
located in the Support folder). If a product isn't
listed, you can check the Microsoft Web site for the
most current list. The final alternative is to visit the
vendor's Web site and see if a Windows 2000 driver or
support notes are available there. [Installation,
Configuration and Upgrading]
Question 111: (QID=2181)
Which of the following are advantages of Windows ME over
Windows 98?
1. Users can request the system to be automatically
updated over the Internet
2. The availability of System Restore feature
3. A full-fledged multimedia capable Windows Media
Player
4. Simplified local area networking via the increased
use of wizards
Correct answer(s): 1 2 3 4
Explanation: Windows Me is more closely linked with the
Internet. Users can elect to have the system
automatically updated over the Internet via the
Microsoft Web site. The System Restore feature makes it
just as easy to undo configuration changes and return a
computer to a preupdate condition. Windows help is now
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presented in a browser window, and the user interface
can be tailored to mimic browser operation in many
respects. The Windows Media Player is now a full-fledged
multimedia tool. Local area networking has been
simplified with increased use of wizards for setup of
devices like printers and scanners that can be shared.
Internet settings can be copied from browser to browser
so that multiple computers can share the same logon
information and favorites. [Installation, Configuration
and Upgrading]
Question 112: (QID=2274)
You are using Windows XP and you really hate the fact
that the sound volume keeps hiding in the system tray.
How can you stop this from happening?
1. Right click on the volume icon and choose always
active
2. Right click on the task bar and choose properties
3. Right click on the clock and choose custom
notifications
4. Right click on the sound speech and audio devices
applet in the control panel and select always show in
system tray
Correct answer(s): 3
Explanation: Custom notifications allow you to control
the behavior of icons in the system tray. It allows you
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to choose whether a particular icon hides when inactive,
is always shown, or always hidden. You can access the
custom notifications icon by right clicking on the clock
or taskbar, or through the Taskbar and Start Menu
Properties.
[Diagnosing and Troubleshooting]
Question 113: (QID=2131)
Which statement is placed in autoexec.bat to halt its
processing until a key is pressed?
1. stop
2. hold
3. pause
4. interrupt
Correct answer(s): 3
Explanation: A pause command halts processing of the
autoexec.bat file until a key is pressed. [Diagnosing
and Troubleshooting]
Question 114: (QID=2193)
In Windows 2000, which of the following files is
responsible for examining the system and prociding the
computer ID as well as other hardware information?
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1. NTLDR
2. BOOT.INI
3. NTDETECT.COM
4. CDLDR
5. BOOTSEC.DOS
6. NTOSKRNL
Correct answer(s): 3
Explanation: NTDETECT.COM examines the system and
reports back, providing the computer ID, hard drive
adapter type, graphics adapter, keyboard and pointing
device, types of communications and parallel ports, and
presence of a floppy drive. In the unlikely event that
more than one hardware profile has been established for
this machine, the user is offered the option of
selecting one at this point. (Hardware profiles are
usually only necessary in the event that there is legacy
non-Plug-and-Play hardware present on the machine.) [OS
Fundamentals]
Question 115: (QID=2123)
What is the purpose of HIMEM.SYS?
1. It creates upper memory blocks (UMBs) for use by DOS
2. It allows 386, 486, and Pentium processors to operate
programs designed for 80286 and older processors
3. It loads DOS into upper memory
4. It allows DOS to use the extended memory in your
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computer
Correct answer(s): 4
Explanation: HIMEM.SYS is the device driver that enables
DOS to use the High Memory Area that is above 640kb. [OS
Fundamentals]
Question 116: (QID=2203)
Refer to the screen output below:
Reply from 172.16.99.2: bytes=1450 time
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target host to see if it responds. If that succeeds, try
pinging the target host using a host name. Ping first
attempts to resolve the name to an address through a DNS
server, then a WINS server (if one is configured), then
attempts a local broadcast. When using DNS for name
resolution, if the name entered is not a fully qualified
domain name, the DNS name resolver appends the
computer's domain name or names to generate a fully
qualified domain name. [Networking]
Question 117: (QID=2173)
In windows NT how do you find out the current IP address
of the computer?
1. Go to the control panel, system, performance
2. Bring up a command prompt, type IPCONFIG, hit enter
3. Look at the DHCP on your server
4. Ask your network administrator
Correct answer(s): 2
Explanation: IPCONFIG A TCP/IP networking utility that
can be used to determine the IP configuration of the
local machine. [Networking]
Question 118: (QID=2270)
There is a Windows XP computer on your network that is
functioning properly on the network but you can not ping
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it. Why is this?
1. You do not know the MAC address
2. You are using a Windows 98 computer
3. The network interface is going bad
4. Windows Firewall is enabled
5. The network cable attached to the computer is going
bad
6. Another computer is already pinging the computer
Correct answer(s): 4
Explanation: Windows XP firewall by default will not
return a ping echo request. [Networking]
Question 119: (QID=2230)
A Windows 9x user reports that they are receiving an
Operating System Not Found error message on boot. What
is the first thing that you should check?
1. Make sure that COMMAND.COM is loaded on the system
2. Make sure that there is not a non-bootable floppy in
the floppy drive
3. Make sure that the boot order is correct in the BIOS
4. Make sure that an operating system has been installed
Correct answer(s): 2
Explanation: A common cause of this error is booting a
system with a non-bootable floppy in the floppy drive.
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It can also be caused by missing boot files, however,
the floppy drive should be checked first. [Diagnosing
and Troubleshooting]
Question 120: (QID=2232)
Which tool logs system, application and security events
in Windows NT/2000/XP?
1. MSCONFIG
2. WINIPCFG
3. Event Viewer
4. Server Manager
5. Windows Diagnostics
Correct answer(s): 3
Explanation: This tool is a log of system, application
and security events(successes and failures). Can be used
to obtain more information about system and application
errors. [Diagnosing and Troubleshooting]
Question 121: (QID=2122)
Which of the following is used to set up a primary DOS
partition?
1. PART
2. FORMAT
3. MIRROR
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4. FDISK
Correct answer(s): 4
Explanation: FDISK is a utility to partition a disk
before it is formatted. [Installation, Configuration and
Upgrading]
Question 122: (QID=1742)
In order to receive e-mail you normally use which
protocol?
1. SMTP
2. POP3
3. STMP
4. 3POP
Correct answer(s): 2
Explanation: In order to receive e-mail you normally use
the POP3 protocol. For the A+ exam remember which
protocol receives e-mail and which protocol sends
e-mail.
Question 123: (QID=2229)
What does Error in CONFIG.SYS line XX mean?
1. CONFIG.SYS is missing
2. CONFIG.SYS is loading drivers that do not exist on
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the system
3. Syntax error in CONFIG.SYS or AUTOEXEC.BAT
4. COMMAND.COM is corrupt
Correct answer(s): 3
Explanation: XX will be the line number that the error
occurred. [Diagnosing and Troubleshooting]
Question 124: (QID=2276)
If you receive an illegal operation error what has
happened?
1. You are trying to activate a copy of Windows XP that
is already activated on a different computer.
2. You were hacking a system and the admin caught you.
3. Your computer is missing a driver for some peripheral
4. You application did something it was not supposed to
5. Your Operating Systems registry is missing
Correct answer(s): 4
Explanation: An illegal operation occurs when your
application asks your processor to do something it knows
it can not do. A common one is to divide by zero.
[Diagnosing and Troubleshooting]
Question 125: (QID=1777)
Which of the following statements are true?
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1. You can upgrade Windows 2000 Pro to Windows XP
Professional
2. You can upgrade Windows 2000 Professional to Windows
XP Home
3. You can upgrade Windows XP Home to Windows XP
Professional
4. You can upgrade Windows XP Professional to Windows XP
Home
5. You can upgrade Windows NT Server 4.0 to Windows XP
Professional
Correct answer(s): 1 3
Question 126: (QID=2272)
You are using Windows XP. A bug in a program has caused
50 of the same file to open. Instead of closing each one
individually, how can you do this faster?
1. There is no faster way
2. You can shift left click on one of the buttons in the
task bar and all 50 of the windows will be closed at
once
3. Right click on one of the buttons in the task bar and
choose close all
4. Right click on the button in the task bar and then
chose close group
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Correct answer(s): 4
Explanation: When you start to run out of room, Windows
XP will start to group like windows into one button and
add the number of windows represented by that button
before the name on the button. If you want to close all
of them at once, you can right click on it and chose
close group. [Diagnosing and Troubleshooting]
Question 127: (QID=1733)
In addition to managing expanded memory, emm386.exe also
manages the upper memory blocks.
1. True
2. False
Correct answer(s): 1
Explanation: Emm386.exe manages both expanded memory and
upper memory blocks.
Question 128: (QID=2170)
How do you enter the advanced options during the windows
2000 boot process?
1. F1
2. F5
3. F8
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4. F10
Correct answer(s): 3
Explanation: To enter to advanced mode press F8 when you
see the option at boot up. [Diagnosing and
Troubleshooting]
Question 129: (QID=1765)
You work in desktop support for Big Tech. You have to
install Windows XP on a PC that does not have a bootable
CD drive. Which of the following methods will allow you
to create boot disks?
1. Browse the CD to run makeboot.exe then follow the
directions and insert the 4 required floppy disks
2. Browse the CD to run makeboot.exe then follow the
directions and insert the 6 required floppy disks.
3. Windows XP boot disks can only be made using a
utility that you have to download from Microsofts Web
site.
4. Windows XP requires that you have a bootable CD drive
and you can not make floppy boot disks!
Correct answer(s): 3
Explanation: The Windows XP CD no longer comes with a
utility that will make boot disks!!! You have to go to
the Microsofts site and download the utility, and it
will require you to have 6 floppy disks.
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Question 130: (QID=2140)
Where in Windows 9x/2000/XP can you view device
properties or remove them completely?
1. System Settings
2. Device Manager
3. Devices in My Computer
4. Explorer Devices
Correct answer(s): 2
Explanation: User can view device properties or remove
them completely from Device Manager. [OS Fundamentals]
Question 131: (QID=1730)
Which Windows component will allow you to modify the
AUTOEXEC.BAT and CONFIG.SYS files, as well as other
Windows files?
1. File Manager
2. Sysedit
3. Desktop
4. Drivers
Correct answer(s): 2
Explanation: Sysedit is a program available for quick
access and editing of major Windows configuration files.
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Question 132: (QID=1770)
How do you detect and rid yourself of spyware?
1. A virus scanner
2. This is so new there is not really any way to find
and delete it
3. 3rd party tools
4. Windows XP has a built-in spy ware detector
5. You have to use Task Manager to terminate the
applications
Correct answer(s): 3
Explanation: There are a number of third party tools
like Ad-aware and the Spybot available for download for
free. Since these are not viruses, virus scanners will
not catch them. Task manager is not feasible because
these applications will mask themselves so that you can
not tell them from legitimate applications on your
computer.
Question 133: (QID=1763)
Which of the following must be PnP compatible for Plug
and Play to work?
1. BIOS
2. All software applications
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3. The device
4. Operating System
Correct answer(s): 1 3 4
Explanation: If one of these items is not PnP compatible
then the device will not be automatically detected by
the system.
Question 134: (QID=2259)
What is the default option for visual effects in Windows
XP?
1. Let Windows Choose Whats Best for My Computer
2. Adjust for Best Appearance
3. Adjust for Best Performance
4. Windows Default
5. All Visual Effects On
Correct answer(s): 1
Explanation: Windows XP will try to self-tune when it is
installed to balance the best appearance and the best
performance. This option is called Let Windows Choose
Whats Best for My Computer. [Installation,
Configuration and Upgrading]
Question 135: (QID=2156)
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If a device is not Plug and Play compatible, you cannot
install it into the Windows 2000 Operating System.
1. True
2. False
Correct answer(s): 2
Explanation: A device does not have to be Plug and Play
compatible in order to install it into the Windows 2000
Operating System. If a device is not Plug and Play
compatible you must manually install and configure the
device. [Installation, Configuration and Upgrading]
Question 136: (QID=1778)
You are a computer technician working for a big chain
store. A customer comes in complaining that her son
keeps changi