When is one or the other right for you?

Google Apps vs. Office 365 vs. On-Prem Exchange

Quick Facts

About Us• 23rd Year• Grand Rapids &

Royal Oak• 30 Staff

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Services Only

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Successes• Customer Excellence

Award• Virtual Technical

Specialist (VTSP)• Managed Partner• Numerous Partner

Awards

Pinpoint• Microsoft’s official

partner directory• 5-star rating

Expertise

Get Social with C/D/H

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Meet your Presenter

Paul Hillman• Partner, Director of Clients

& Markets• 23 years with C/D/H

PMP, MBAPaulH@cdh.com

Agenda

• Set the Stage – Who is here & why?• Why Consider the Cloud• Collaboration Alternatives• Components of Web Solution• Google Product & Pricing• Microsoft Product & Pricing• Company Scenarios

Questions to set the stage

• Which of you are non-profit? For profit?

• What is the size of your IT staff?• Which of you have cloud-based

solutions today?• Which of you are faced with a

large upgrade now?

What is holding you back from the cloud?

• Concerned about security of solution

• Don’t know the cost of the solution• Anxious about the unknowns of

solution• The cloud doesn’t have feature

parity with on-premise• Other things

Progression of options

• On-premise only option in the 90s• Software As A Service – 2000’s• Co-hosting / Co-location – 2000’s• Shared Tenant Model – 2008 –

BPOS• Web Apps’, Next Gen 2013• Hybrid Solutions 2013 and beyond

Office Web Apps Journey

Office 2010Pre-2010 Looking Ahead

Why Consider the Cloud?

Why Cloud Solutions?

• Lower up front capital costs• Lessen IT attention for part of

IT’s work load• Fault tolerance provided at

fraction of cost• Increased flexibility & agility• Lower Operating Costs

What is holding companies back?

• Security Concerns• Inability to proper determine

“real” costs• Software parity• Not familiar with model• Migration concerns

When does the cloud make sense?

• Facing a big upgrade• Reduction / Constrained IT staff model• Volatile user growth / reductions• New business startup• “Generic” needs for email &

collaborative technologies• IT struggles with “blocking & tackling”

When does the cloud NOT make sense?

• Recent large hardware purchase to support IT

• LoB applications tightly integrated to collaborative technologies

• Unable / Unwilling to fight the “security” battle internally

• Highly stable or slightly shrinking user base

• Organizational willingness to run on 2nd

and 3rd generation old versions

Collaboration Alternatives

Collaborative Solutions

• Lotus Notes / Sametime / IBM Services

• Google Gmail / Google Docs / Google Talk

• Microsoft Exchange / SharePoint / Lync

When does Google Make Sense?

• Not heavily invested in Microsoft technologies

• Don’t rely on Active Directory• Disparate consumer-oriented

workforce• Less concerned about security

and support

When does Microsoft O365 Make Sense?

• Use Word, Excel, PowerPoint and/or OneNote extensively

• Security model relies on AD authentication• Existing business relationship established

with Microsoft• HIPAA & Business Assoc Agreement

Requirements• Business might be highly distributed

geographically

When does MS On-Premise Make Sense?

• Line of Business application integration

• Third party snap-ins required• Non-Parity of Application is an issue• Previous large investment in on-

premise• Large concentration of users in few

locations

When does hybrid approach make sense?

• Part of business has LoBintegration requirements

• Part of business has limited collaborative needs

• Business is both concentrated and distributed

• Portion of business has volatile employee counts

Components of Web Solutions

Trends & Expectations

Web Centric Experiences

Mobile Workers

Distributed Workforce

Productivity via web vs. desktop

Work anytime, anywhere, any device

Collaborate across distances

Your Modern Office

People First IT Control

Cloud PlatformOffice as a

ServiceAcross Devices

• Email• Contacts• Calendaring• Task Management• Instant Messaging• Presence Awareness• PC to PC audio /

video• Unified Messaging

• Word Processing• Electronic

Spreadsheets• Presentation Software• Document

Management• Web Conferencing• Intranet Sites• Cloud Storage

Comparable Web Solution Components

Applications excluded from enterprise SLA

Microsoft Office

Exchange Online

SharePoint Online

Lync

Exchange Online, SharePoint Online

Exchange Online Protection

SharePoint Online, Yammer

Office 365

Google Docs

Gmail, Calendar, Contacts

Sites, Drive, Groups

Talk, Voice, Hangouts

Message Discovery, VaultGmail, Google Message Security

Google Plus

Google Apps

Compare workloads

Technical differentiators

Google

Google Apps Editions

Google Sites

ADMIN CONTROLPANEL

Google Docs

Gmail

GOOGLE APPS FORBUSINESS

Target: Any size

• 25GB email storage

• 99.9% uptime SLA

• Ad-Free

• 3rd party services and add-ons

• 24/7 phone support

• Extensibility APIs

Google Talk

Google Calendar

Google Video

MESSAGING COLLABORATION

GOOGLE APPS

Target: <10 users

• 25GB email storage

• Ads in Gmail

• Online support only

• No Google Video

• No Google Groups

• No Google Vault

• Not covered by the SLA

$50/user/year

$0/user/year

Google Drive

Google Groups

Google Vault*

Google Contacts

* Google Vault is only available as an additional cost add-on, and only available with Google Apps for Business and Google Apps for EDU

GOOGLE APPS FOREDUCATION

Target: Education

• 25GB email storage

• 99.9% uptime SLA

• Ad-Free

• 24/7 phone support

• Extensibility APIs

• More storage for Google Sites and Video than GAFB

GOOGLE APPS FOR GOVT

Target: US Federal, State & Local• FISMA certification

• Gmail data segregation

• Ad-Free

$0/user/year

$50/user/year

GOOGLE APPS FOR NON-PROFIT

Target: US NFP 501(c)(3)

• Free for <3000 users (EDU)

• 40% discount >3000 users

• Ad-Free

• US only

$30/user/year

Google’s website

What’s the difference between EDU and Business edition?

MICROSOFT CONFIDENTIAL

Comparison chart Google Apps for Education

Google Apps for Business

Cost Free! $50/user/yearGoogle Video 10GB 3GB

Google Sites 100GB 10Gb + 500Mb per # of paid users

Message Security - Powered by Postini

Free for K-12 schools

Free for all Google Apps for Business users

Email Storage 25 GB 25 GB

Source: Question “What’s the difference between EDU and BIZ” on Google Apps for Education FAQ

Google’s Pitch

Prevent Lock-in

Browser-Based

Mobile

Rapid Innovation

Ecosystem

On-Premises = Legacy

Microsoft

Enterprise Class

Enterprise level security and trustworthy

Richest Software

Best experience across the PC, Phone

& Browser

Choice & Flexibility

The cloud on your terms

Office 365: Value Proposition and Differentiators

Richest Software

Microsoft Google Apps

Richer set of capabilities, including Office, providing the best experience across the PC, Phone & Browser

SaaS only offering providing basic capabilities leaving the majority of users underserved

Microsoft Google AppsSeamless integration with On-premises solutions taking advantage of existing technologies (e.g. RMS, Active Directory)

No On-premises options; integration provided through 3rd parties or custom coding

Microsoft Google AppsMore, finer-grained IT control backed by an Enterprise support organization with a financially backed SLA.

Support mentality built on consumer apps, less IT control and an SLA based on service credits

Choice & Flexibility

Enterprise Class

Microsoft Google AppsFull suite of offerings serving low cost, basic needs up to and including Enterprise Information Workers needing the richest capabilities.

Single offering with a “one-size-fits-all” approach for every type of user regardless of needs

Offering Strategy

Office 365: Offering Strategy for Diverse Needs

Microsoft Google AppsFull suite of offerings serving low cost, basic needs up to and including Enterprise Information Workers needing the richest capabilities.

Single offering with a “one-size-fits-all” approach for every type of user regardless of needs

Offering Strategy

• Messaging• Collaboration• Basic productivity• Virtual meeting• Fidelity with Office

documents• Option for Office Pro Plus

• Messaging• Collaboration• Basic productivity• Virtual meeting• Fidelity with Office

documents• Option for Office Pro Plus• 24x7 Support & financially

backed SLA• Advanced Collaboration• Unified Messaging• Finer Grained IT Control• Kiosk Offerings

• Messaging• Collaboration• Basic productivity• Virtual meeting• Fidelity with Office

documents• Option for Office Pro Plus• 24x7 Support & financially

backed SLA• Advanced Collaboration• Unified Messaging• Finer Grained IT Control• Kiosk Offerings• Voice (PBX, Call Control)

Also provided by Google Apps

Office 365 increases the lead over Google

Office 365 adds-Short list:

o File Fidelity

o Even Better UX o ex. Conversation

view / fluent UI

o Integration & depth of functionality

o ex. IM in OWA & Virtual meetings / file sharing

Office 365 adds-Short list:

o Developer capabilitieso ex. Silverlight web

parts

o IT level of granularity

o ex. Turn on/off features below the app

o Making the experience work for you

Office 365 adds-Short list:

o Native offline access

o Remote PowerShell

o Admin roles (w/ different scope)

Richest SoftwareBest experience

across the PC, Phone & Browser

Choice & Flexibility

The cloud on your terms

Enterprise Class

Enterprise level security and trustworthy

The New Office Web Apps

Edit on TabletsTouch-enabled editing on Windows 8

Broad Viewing Support on PhonesTouch-enabled viewing from most smart phone browsers

Investment areas in the next release

Viewing

Editing

Touch Enabled

Office Web Apps Delivery Options

Consumer CloudPublicly available to any Live ID userFree via SkyDrive

On PremisesRun on Office Web Apps ServerInterface with SP, EX, File shares, etc

Public CloudAn option within the serviceMonthly per user subscription

365

Common Scenarios

Students & HomeShared access and editing to regularly updated group information.

Mobile WorkersFamiliar web-based productivity tools anywhere, on any device.

Deskless WorkersProvide cost effective access to productivity tools to remote or branch

l

Efficient

ProductiveFamiliar User Interface to Save Time

Email Management - Options

• Reading pane on right

• Calendar view• People view

• No reading pane• View by conversation• No calendar, tasks or

contacts view

• Reading pane on bottom

• No calendar, tasks or contacts view

• People view

• Conversation view• Calendar, tasks, and

contacts view• Reading pane on the

bottom

Offline Access Problems in Google Apps

• No SLA for offline availability• Inconsistent user experience• Very reduced functionality from

normal Google Apps UX• Requires Chrome13+ browser• Latest messages unavailable• No rich text formatting in

composing emails• No signatures

• Cannot create meetings Attachment size is 5 MB

• No printing capability• Labels work differently• Limited number of emails stored are

accessible• Missing images, comments,

highlighting, and more

• No offline experience for Presentations, Drawings or Forms

• Docs offline is read only – no editing or creating new docs

• Lack of document fidelity within Google Docs

• Only a subset of attachments are accessible while offline

Online version in Google Docs Offline version in Google Docs

? ?

Enterprise-classUnified eDiscovery across email, IM, calendar, docs, etc.

O365 High Level Pricing Plans

Email, SMB, Enterprise

Email, SMB, Enterprise (cont.)

Deskless Workers

Company Scenarios

C.A.R.E - Center for Animal Recovery Efforts

• Newly formed not-for-profit• Director and secretary are full time• No file server, no other LOB

application• Total Annual Budget of $250,000• BYOD to the Max!

McJunkin Corporation “Nobody makes Junk Like Us!”

• 425 Employees, • Key LOB is Plex Systems, On-line ERP

System• 3 locations, HQ in Lansing, Sales in Detroit,

Plant in Vietnam• 1 IT Manager, 1 SysAdmin, 2 PC Technicians• Office 2003, Office 2007, and Office 2010 all

deployed• Exchange 2003, running on 7 year old Dell

Server• 18 month Old Cisco Call Manager VoIP

solution• AOL Chat, DropBox, • iPads, iPhones, and Android mobile devices

Irma. M. DeSeesed Memorial Hospital

• 4,000 Employees in two locations Huntington Woods and Southfield

• Health Information Systems uses Exchange for scheduling

• HR has implemented 3rd party training system using SharePoint as platform

• SharePoint has extensive workflows using Nintex and custom code

• Old Nortel Phone Switch, no Unified Messaging

• IT Department of 25• Considering www.imdeseesed.org

SharePoint basedPublic Web

I.M. DeSeesedMemorialHospital

Dewey, Cheetem & Howe Loans

• 3,000 Employees in Detroit at HQ• 1,000 to 3,000 clerks Walmart

Service kiosk• Quickly expanding into each Subway

Shop, starting at 250, but may grow to 2,500 clerks in 2013

• Loan origination application custom coded to tightly integrated with SharePoint 2007

• HQ has need for HR portal for forms and policies to reach desk less clerk employees

Remote usersMobile devices

C.A.R.E: Center for Animal Recovery Efforts

McJunkin Corp: “Nobody Does Junk Like Us!”

g

Remote usersMobile devices

Hybrid DirSync ADFS

ADFS Proxy

Exchange

Firewall Firewall

SharePointLync

Exchange

LyncEdge

Exchange

LyncEdge

Lync

I.M. DeSeesedMemorialHospital

I.M. DeSeesed Memorial Hospital

DirSync ADFS

ADFS Proxy

ExchangeLync

LyncEdge

SharePoint

Remote usersMobile devices

Dewey, Cheetem & Howe Loans

Which one is right for you?

Which one is right?

• Are you more like C.A.R.E. or DC&H?• How invested in Microsoft rechnologies

are you now?• How important is flexible pricing and

product offering?• What are the goals you are trying to

achieve moving to the cloud?

Thank You

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