Good Afternoon! 9/11/13

• Today we are:– Discussing consumer rights and

responsibilities• Consumer Obligations

• Next class:– Comparison shopping – ideas?

• Tuesday:– Quiz on Consumer buying process, rights and

responsibilities

ConsumerRights and

Responsibilities

1. To Safety / To Use Products Safely

Right:• Government Protection

• Food and Drug Administration (FDA)• Consumer Product Safety Commission

(CPSC)

• Read information, use and care booklets.

Responsibility:

2. To Be Informed/ To Seek Information and use it to

make decisions

Right:• Protection against false

and misleading information.

• Choose appropriately

Responsibility:

3. To Choose / Choose goods and services carefully

Right:• A variety of

products• Competitive

prices• No

monopolies

• Shop a variety of places.

• Use consumer magazines

Responsibility:

4. To Be Heard /To speak up and let likes and

dislikes be known.

Right:• Complain

• BBB• Consumer

Protection Agency

• Complaint letters

• Support reputable businesses

Responsibility:

Case Studies

• Read 3 case studies and answer the questions

• Can work with a partner after reading on your own– Discuss the situation and possible answers– Decide on best answer and write it down– We will discuss as a class when everyone’s

done

Let’s Review!

• Know your rights video• Summary:

– Write a one paragraph summary of your consumer rights and responsibilities• Why is it important to know your rights as well as

your responsibilities?• What can happen if you don’t know your rights?• How will you make sure you are being a

responsible consumer in the future?