Discussing Performance
26
soft skills training Discussing Performance
description
Discussing Performance. This Training Will Help You. Understand the value of focusing on outcomes Tackle contentious issues Formalize forward planning Avoid common pitfalls Give positive feedback Encourage self appraisal Work collaboratively to set goals - PowerPoint PPT Presentation
Transcript of Discussing Performance
soft skills training
Discussing Performance
soft skills training
This Training Will Help You
Understand the value of focusing on outcomesTackle contentious issuesFormalize forward planningAvoid common pitfallsGive positive feedbackEncourage self appraisalWork collaboratively to set goalsMotivate others to develop professionally
soft skills training
Performance Discussions
Performance feedback discussions do not replace solid ‘day to day’ workplace communication.
Performance feedback discussion are the formal middle step in an ongoing dialogue between an employee and his or her supervisor.
soft skills training
Performance Discussions
Air concerns
Talk about career and learning opportunities
Set goals
Be inspired
soft skills training
Performance Discussions
Performance feedback discussions are not a test or a competition
Performance feedback discussions must be held in an atmosphere of trust
soft skills training
Performance Discussions
Give people plenty of notice
Invite them to the interview yourself
Meet in a neutral environment free of barriers
soft skills training
Performance Discussions
Preparation
Study job description
Familiarize yourself with previous performance agreements
Work through the job description to make sure it is accurate
soft skills training
Performance Discussions
Build confidence
Build competence
Gain contribution
soft skills training
Performance Discussion
Performance feedback discussions must be held in an atmosphere of trust
soft skills training
Performance Discussions
Allow ample time
Close the door
Don’t take phone calls or queries
soft skills training
Performance Discussions
Have positive body language
Lean forward a little
Use open hand gestures
Look relaxed
soft skills training
Performance Discussions
No surprises
No Bombshells
Performance feedback discussions are not disciplinary meetings
Concentrating on trivia is unproductive
soft skills training
Performance Discussions
Tackle contentious issues only when there is a pattern of behavior
Start with something positive
Recognize strengths and achievements
soft skills training
Positive Feedback
Sincere (make sure it’s true)Specific (describe behavior in detail)Describe how you feel and how the behavior impacted on you and the organizationPersonal (use the ‘I’ word)Open to detail (let them tell you more)
soft skills training
Performance Discussions
Encourage self appraisal
90% of people rate themselves either at or below what their managers or team leaders would
soft skills training
Use Open Questions
Who?
What?
Where?
How?
soft skills training
Performance Discussions
Performance feedback discussions are not the same as wage and salary reviews
soft skills training
Performance Discussions
Have an agenda
Deal with one activity at a time
soft skills training
Performance Discussions
Isolate areas for discussion
State your observations clearly and calmly
Avoid any tone that can be perceived as an accusation
soft skills training
Performance Discussions
Listen to their perspectiveResist the urge to speak yourself (give them space)Show interest and continue to be encouragingAcknowledge what they’ve got to saySummarize the discussion
soft skills training
Performance Discussions
Show empathy
soft skills training
Performance Discussions
Understand the difference between empathy and sympathyEmpathy is the ability to put yourself in some else’s shoes to understand the situationSympathy includes the extra step of sharing that situation, embracing any problems and taking them on as your own.
soft skills training
Performance Discussions
Reflect on the information
Talk about weaknesses in terms of learning opportunities
Identify and agree on learning opportunities
soft skills training
Performance Discussion
Set goals and agree on outcomesBuild consensus
Visualize successMake goals specific and measureable
soft skills training
Performance Discussions
Embrace others
Include a time, schedule and financial budget
soft skills training
Performance Discussions
Avoid thinking that rating people is always objective and impartial
Emphasize what you will do
