Post on 19-Dec-2015
CIO Update:Current and Future*
Gil Gonzales, Ph.D. July 22, 2010Chief Information Officer UNM Tech Days
“Strategy without tactics is the slowest route to victory. Tactics
without strategy is the noise before defeat.”
Sun Tsu, Art of War
UNM Today
Plus . . . Awards Research
Successes Scholarship Collaborations Regional Standing Steve Alford
Delta . . . Budget Rescissions
($200 m) Faculty
Dissatisfaction Communication
Gaps Silos and “Divides” Highly-Distributed
IT Fractioned IT
Budgets
Enterprise Services
Common “Baseline” for Services
Uniform Access Based on Valid NetID
Cross-Organizational Coordination (within IT)
Coordinated Assistance / Helpdesk
Efficiencies and Effectiveness
Knowledge Management using FastInfo
Service Management for integrated IT support
Active Directory – University Forest
Computer Hardware Standards
Centralized Software Licensing
Collaborations
Capital Projects Sector Planning Emerging Standards Shift from Single Funding
Approaches
Academics—Labs, Servers, Desktops, Classrooms, etc. Expanding Loadset Deployment Technology Fees (labs, licensing,
etc.) Co-Location – Servers
Collaborations
HSC, UNMH, ULibraries, CARC, (and others) Network Planning Mobility Video Conferencing Messaging and Calendaring
National and Regional Networks New Mexico Research Network Western Regional Network
Internal IT Practices
* ITIL=Information Technology Infrastructure Library
ITIL* Quality FrameworkMethods and Controls - Security,
MonitoringCoordination across IT operations
IT Summer Projects 2010
Student-Centric Services IT Pod Upgrades CNM/UNM Electronic
Data Transfer Banner Improvements -
Best Grade for Repeat Courses
Dorm - packet shaping Support for New
Technologies (iPads, etc.)
Faculty Support Instructor
Workstations in Classrooms (90%)
Grade Entry and Upload to Banner
IT Purchasing Buying Software
via Lobo Mart Virtual Server
Hosting
IT Summer Projects Cont’d
E-Mail Improved WebMail
performance
Network & Security Building Switch
Upgrades No-Cost Antivirus
software license renewed
Web Development Web Content
Management
IT Goals FY2011Academic
Technologies Engage
Faculty/Students Improve Classroom
Services
Network Refresh Implement Network
Plan Complete Wireless Innovate (WiMax, etc.)
IT Goals FY2011
IT Funding HED Funding Fees In-Sourcing
IT Staff Development Commitment to Training Align Staffing Continues
Data Centers City Center East / West Disaster Recovery
IT Goals FY2011
Research Networks Advantage Research
Requirements Connect to Researchers, not
Buildings Collaborate with VPoR
IT Security External Reviews Common Tools for University
Use
IT Dashboard Goals FY2011
Cost Containment – Enterprise Services Review for Internal
Efficiencies Set Priorities (method) Consolidations In-Sourcing Options
Future: IT as a Change Agent Promote and
advocate for innovation
Use existing strengths and deployments when possible
Engage in developing advanced skills in staff
Strategy / Initiatives
Re-Invent Funding Models
Identify and Build the Core Mobility Access / Broadband Classroom / Learning
Spaces
Relationships with State of New Mexico and Higher Education in NM
Strategy / Initiatives
Strategic Sourcing Statewide Services UNM Licensing Others
IT@UNM as a Startup Collaborations with Private
Sector Capital Capacity for
Internal Operations
Moving Forward . . .
Focus on Aligning Work to the University Mission
Establish a Climate that Advocates for Innovation
Access to Information / Technology Enables Change
“You have to believe in yourself.”